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Incident detail

Nodes struggling to spin in BYOC environments

Resolved incidentMajor

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Timeline

Incident updates

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  1. Identified

    We have identified an issue where services in BYOC environments are struggling to spin up new nodes. Our engineering team is currently working on the mitigation for the issue. Please open a support ticket with us if you have BYOC service that is currently stuck in rebalancing or creating new nodes.

  2. Monitoring

    We have identified an issue where services in BYOC environments are struggling to spin up new nodes. Our engineering team have identified a fix and currently working on applying the same. Please open a support ticket with us if you have BYOC service that is currently stuck in rebalancing or creating new nodes.

  3. Resolved

    RESOLVED: We have identified and applied a fix for the issue where services in BYOC environments were struggling to spin up new nodes. All affected services should now be able to create and rebalance nodes normally.