Provider
AivenIncident detail
Issue preventing power on of PostgreSQL services
Resolved incidentMajor
Timeline window
to
Outage alerts
Get alerted the next time Aiven breaks
Free email alerts for up to 5 providers — no card, live in about a minute. Paid plans add Slack, Discord, and webhook delivery across your whole stack, plus higher API quotas.
Timeline
Incident updates
Updates are normalized from the official source chronology so timeline changes remain easy to scan.
Investigating
We're currently experiencing an issue powering on PostgreSQL services.
This affects services that have been powered off and then subsequently powered back on. When this happens you will notice in the Aiven console that the nodes stay in starting.
This does not currently affect already powered on services, and those services are able to build new nodes correctly during maintenance updates or in the event of a failover.
We're investigating the cause of the issue for possible mitigations that we can apply.
We'll continue to update the status of this incident here.
Investigating
We're currently investigating an issue with PostgreSQL services that have been powered off and then subsequently powered back on. When this happens you will notice in the Aiven console that the nodes stay in starting.
This does not currently affect already powered on services, and those services are able to build new nodes correctly during maintenance updates or in the event of a failover.
We're investigating the cause of the issue for possible mitigations that we can apply. We advise not powering off your services if you plan to power them back on.
We'll continue to update the status of this incident here.
Resolved
We have identified a mitigation to resolve the issues causing PostgreSQL services not being able to be powered on after being powered off.
We are continuing to monitor closely to ensure no further problems.
We apologise for the inconvenience caused by this issue.