{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-09-21T10:44:22.663Z"
  },
  "data": {
    "id": "service_nextiva_contact_center",
    "slug": "nextiva-contact-center",
    "name": "Contact Center",
    "category": "support",
    "summary": "Contact center, call center, and NextivaCX.",
    "description": "Contact Center coverage tracks the Nextiva contact center, call center, and NextivaCX products.",
    "status": "operational",
    "stale": false,
    "officialUrl": "https://www.nextiva.com/products/contact-center.html",
    "provider": {
      "slug": "nextiva",
      "name": "Nextiva",
      "html": "/providers/nextiva",
      "api": "/api/v1/providers/nextiva"
    },
    "counts": {
      "incidents": 4,
      "activeIncidents": 0
    },
    "incidents": [
      {
        "id": "incident_statuspage_nextiva_f5rqm4bkw676",
        "slug": "nextiva-nextiva-call-center-login-failures-2026-09-18",
        "title": "Nextiva Call Center login failures",
        "summary": "Nextiva Call Center login failures",
        "status": "resolved",
        "stale": false,
        "severity": "major",
        "startedAt": "2026-09-18T14:34:32.259+00:00",
        "updatedAt": "2026-09-18T14:41:02.07+00:00",
        "resolvedAt": "2026-09-18T14:41:02.049+00:00",
        "provider": {
          "slug": "nextiva",
          "name": "Nextiva"
        },
        "affectedServices": [
          {
            "slug": "nextiva-contact-center",
            "name": "Contact Center"
          }
        ],
        "links": {
          "html": "/incidents/nextiva-nextiva-call-center-login-failures-2026-09-18",
          "api": "/api/v1/incidents/nextiva-nextiva-call-center-login-failures-2026-09-18",
          "providerHtml": "/providers/nextiva",
          "alerts": "https://outagedeck.com/account?stack=nextiva&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
        }
      },
      {
        "id": "incident_statuspage_nextiva_cgtc0qclmncq",
        "slug": "nextiva-nextiva-contact-center-inbound-calling-issues-2026-09-11",
        "title": "Nextiva Contact Center Inbound Calling Issues",
        "summary": "Nextiva Contact Center Inbound Calling Issues",
        "status": "resolved",
        "stale": false,
        "severity": "major",
        "startedAt": "2026-09-11T13:38:28.429+00:00",
        "updatedAt": "2026-09-11T14:05:01.735+00:00",
        "resolvedAt": "2026-09-11T14:05:01.721+00:00",
        "provider": {
          "slug": "nextiva",
          "name": "Nextiva"
        },
        "affectedServices": [
          {
            "slug": "nextiva-contact-center",
            "name": "Contact Center"
          }
        ],
        "links": {
          "html": "/incidents/nextiva-nextiva-contact-center-inbound-calling-issues-2026-09-11",
          "api": "/api/v1/incidents/nextiva-nextiva-contact-center-inbound-calling-issues-2026-09-11",
          "providerHtml": "/providers/nextiva",
          "alerts": "https://outagedeck.com/account?stack=nextiva&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
        }
      },
      {
        "id": "incident_statuspage_nextiva_s8vf2f3qzngb",
        "slug": "nextiva-nextiva-contact-center-login-issues-2026-08-07",
        "title": "Nextiva Contact Center Login Issues",
        "summary": "Nextiva Contact Center Login Issues",
        "status": "resolved",
        "stale": false,
        "severity": "critical",
        "startedAt": "2026-08-07T16:21:47.889+00:00",
        "updatedAt": "2026-08-07T18:55:45.911+00:00",
        "resolvedAt": "2026-08-07T18:55:45.895+00:00",
        "provider": {
          "slug": "nextiva",
          "name": "Nextiva"
        },
        "affectedServices": [
          {
            "slug": "nextiva-contact-center",
            "name": "Contact Center"
          }
        ],
        "links": {
          "html": "/incidents/nextiva-nextiva-contact-center-login-issues-2026-08-07",
          "api": "/api/v1/incidents/nextiva-nextiva-contact-center-login-issues-2026-08-07",
          "providerHtml": "/providers/nextiva",
          "alerts": "https://outagedeck.com/account?stack=nextiva&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
        }
      },
      {
        "id": "incident_statuspage_nextiva_gpr758q3ymc1",
        "slug": "nextiva-nextiva-contact-center-login-issues-2026-07-01",
        "title": "Nextiva Contact Center Login Issues",
        "summary": "Nextiva Contact Center Login Issues",
        "status": "resolved",
        "stale": false,
        "severity": "critical",
        "startedAt": "2026-07-01T12:44:53.66+00:00",
        "updatedAt": "2026-07-01T13:10:48.609+00:00",
        "resolvedAt": "2026-07-01T13:10:48.588+00:00",
        "provider": {
          "slug": "nextiva",
          "name": "Nextiva"
        },
        "affectedServices": [
          {
            "slug": "nextiva-contact-center",
            "name": "Contact Center"
          }
        ],
        "links": {
          "html": "/incidents/nextiva-nextiva-contact-center-login-issues-2026-07-01",
          "api": "/api/v1/incidents/nextiva-nextiva-contact-center-login-issues-2026-07-01",
          "providerHtml": "/providers/nextiva",
          "alerts": "https://outagedeck.com/account?stack=nextiva&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
        }
      }
    ],
    "links": {
      "html": "/services/nextiva-contact-center",
      "api": "/api/v1/services/nextiva-contact-center",
      "alerts": "https://outagedeck.com/account?stack=nextiva&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=service"
    },
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}