{
  "meta": {
    "version": "v1",
    "pricing": {
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        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-09-21T14:49:42.454Z"
  },
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    "category": "support",
    "summary": "Rescue, Resolve, GoToMyPC, and Hamachi.",
    "description": "Remote Support & Access coverage tracks Rescue and GoToAssist remote support, LogMeIn Resolve, and the GoToMyPC, Pro, Central, and Hamachi remote access products.",
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    "stale": false,
    "officialUrl": "https://www.goto.com/it-management",
    "provider": {
      "slug": "goto",
      "name": "GoTo",
      "html": "/providers/goto",
      "api": "/api/v1/providers/goto"
    },
    "counts": {
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      "activeIncidents": 0
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        "title": "Pro, Central, GoToAssist Remote Support v5 and LogMeIn Rescue - Elevated error rates",
        "summary": "Pro, Central, GoToAssist Remote Support v5 and LogMeIn Rescue - Elevated error rates",
        "status": "resolved",
        "stale": false,
        "severity": "major",
        "startedAt": "2026-09-09T15:46:54.568+00:00",
        "updatedAt": "2026-09-09T16:14:13.2+00:00",
        "resolvedAt": "2026-09-09T16:14:13.181+00:00",
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          "name": "GoTo"
        },
        "affectedServices": [
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            "slug": "goto-remote-support",
            "name": "Remote Support & Access"
          }
        ],
        "links": {
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          "api": "/api/v1/incidents/goto-pro-central-and-logmein-rescue-elevated-error-rates-2026-09-09",
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      },
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        "updatedAt": "2026-09-08T17:48:10.499+00:00",
        "resolvedAt": "2026-09-08T17:48:10.463+00:00",
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          "name": "GoTo"
        },
        "affectedServices": [
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          {
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            "name": "GoTo Connect"
          },
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            "name": "GoTo Meeting & Webinar"
          },
          {
            "slug": "goto-remote-support",
            "name": "Remote Support & Access"
          }
        ],
        "links": {
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          "api": "/api/v1/incidents/goto-connectivity-issues-2026-09-08",
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      },
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        "summary": "Emails not being delivered to customers",
        "status": "resolved",
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        "severity": "major",
        "startedAt": "2026-09-04T12:31:24.867+00:00",
        "updatedAt": "2026-09-04T13:31:59.983+00:00",
        "resolvedAt": "2026-09-04T13:31:59.968+00:00",
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          "name": "GoTo"
        },
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            "name": "GoTo Meeting & Webinar"
          },
          {
            "slug": "goto-remote-support",
            "name": "Remote Support & Access"
          }
        ],
        "links": {
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          "api": "/api/v1/incidents/goto-emails-not-being-delivered-to-customers-2026-09-04",
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        "summary": "LogMeIn Rescue, G2ARS v5, Pro, and Central - Elevated session launch failures",
        "status": "resolved",
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        "resolvedAt": "2026-08-28T16:24:48.801+00:00",
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          "name": "GoTo"
        },
        "affectedServices": [
          {
            "slug": "goto-remote-support",
            "name": "Remote Support & Access"
          }
        ],
        "links": {
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          "api": "/api/v1/incidents/goto-logmein-rescue-g2ars-v5-pro-and-central-elevated-session-launch-failures-2026-08-27",
          "providerHtml": "/providers/goto",
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      },
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        "status": "resolved",
        "stale": false,
        "severity": "major",
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        "updatedAt": "2026-07-03T20:25:27.513+00:00",
        "resolvedAt": "2026-07-03T20:25:27.463+00:00",
        "provider": {
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          "name": "GoTo"
        },
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          },
          {
            "slug": "goto-remote-support",
            "name": "Remote Support & Access"
          }
        ],
        "links": {
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          "api": "/api/v1/incidents/goto-join-me-gotomypc-pro-and-central-login-issues-2026-07-03",
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      },
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        "title": "Logmein Rescue - Issue starting or joining sessions",
        "summary": "Logmein Rescue - Issue starting or joining sessions",
        "status": "resolved",
        "stale": false,
        "severity": "major",
        "startedAt": "2026-05-27T15:17:50.641+00:00",
        "updatedAt": "2026-05-27T15:57:15.695+00:00",
        "resolvedAt": "2026-05-27T15:57:15.65+00:00",
        "provider": {
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          "name": "GoTo"
        },
        "affectedServices": [
          {
            "slug": "goto-remote-support",
            "name": "Remote Support & Access"
          }
        ],
        "links": {
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          "api": "/api/v1/incidents/goto-logmein-rescue-issue-starting-or-joining-sessions-2026-05-27",
          "providerHtml": "/providers/goto",
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        }
      },
      {
        "id": "incident_statuspage_goto_vsgkfyc9cj49",
        "slug": "goto-logmein-rescue-pro-and-central-issue-downloading-rescue-and-pro-central-2026-05-13-fyc9cj49",
        "title": "LogMeIn Rescue, Pro, and Central - Issue downloading Rescue and Pro/Central applets",
        "summary": "LogMeIn Rescue, Pro, and Central - Issue downloading Rescue and Pro/Central applets",
        "status": "resolved",
        "stale": false,
        "severity": "major",
        "startedAt": "2026-05-13T18:58:09.47+00:00",
        "updatedAt": "2026-05-14T02:22:48.926+00:00",
        "resolvedAt": "2026-05-14T02:22:48.908+00:00",
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        },
        "affectedServices": [
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            "slug": "goto-remote-support",
            "name": "Remote Support & Access"
          }
        ],
        "links": {
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        }
      }
    ],
    "links": {
      "html": "/services/goto-remote-support",
      "api": "/api/v1/services/goto-remote-support",
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    },
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}