{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-09-27T12:12:55.979Z"
  },
  "data": {
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    "slug": "gorgias-helpdesk",
    "name": "Helpdesk",
    "category": "platform",
    "summary": "The helpdesk API, web app, and mobile apps.",
    "description": "Helpdesk coverage tracks the group component Gorgias publishes for its core product, aggregating the REST API, the web app, and the mobile apps agents work in.",
    "status": "operational",
    "stale": false,
    "officialUrl": "https://www.gorgias.com",
    "provider": {
      "slug": "gorgias",
      "name": "Gorgias",
      "html": "/providers/gorgias",
      "api": "/api/v1/providers/gorgias"
    },
    "counts": {
      "incidents": 13,
      "activeIncidents": 0
    },
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        "slug": "gorgias-customer-sidebar-search-not-working-2026-09-16",
        "title": "Customer sidebar search not working",
        "summary": "Customer sidebar search not working",
        "status": "resolved",
        "stale": false,
        "severity": "major",
        "startedAt": "2026-09-16T12:51:08.345+00:00",
        "updatedAt": "2026-09-16T14:05:28.88+00:00",
        "resolvedAt": "2026-09-16T14:05:28.863+00:00",
        "provider": {
          "slug": "gorgias",
          "name": "Gorgias"
        },
        "affectedServices": [
          {
            "slug": "gorgias-helpdesk",
            "name": "Helpdesk"
          }
        ],
        "links": {
          "html": "/incidents/gorgias-customer-sidebar-search-not-working-2026-09-16",
          "api": "/api/v1/incidents/gorgias-customer-sidebar-search-not-working-2026-09-16",
          "providerHtml": "/providers/gorgias",
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        }
      },
      {
        "id": "incident_statuspage_gorgias_vgn87kg74k9q",
        "slug": "gorgias-issues-with-closing-tickets-2026-09-15",
        "title": "Issues with closing tickets",
        "summary": "Issues with closing tickets",
        "status": "resolved",
        "stale": false,
        "severity": "major",
        "startedAt": "2026-09-15T10:42:41.858+00:00",
        "updatedAt": "2026-09-15T11:28:48.569+00:00",
        "resolvedAt": "2026-09-15T11:28:48.55+00:00",
        "provider": {
          "slug": "gorgias",
          "name": "Gorgias"
        },
        "affectedServices": [
          {
            "slug": "gorgias-helpdesk",
            "name": "Helpdesk"
          }
        ],
        "links": {
          "html": "/incidents/gorgias-issues-with-closing-tickets-2026-09-15",
          "api": "/api/v1/incidents/gorgias-issues-with-closing-tickets-2026-09-15",
          "providerHtml": "/providers/gorgias",
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        }
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      {
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        "slug": "gorgias-notifications-not-playing-sound-in-the-browser-2026-09-14",
        "title": "Notifications not playing sound in the browser",
        "summary": "Notifications not playing sound in the browser",
        "status": "resolved",
        "stale": false,
        "severity": "minor",
        "startedAt": "2026-09-14T18:37:03.629+00:00",
        "updatedAt": "2026-09-14T19:58:51.62+00:00",
        "resolvedAt": "2026-09-14T19:58:51.603+00:00",
        "provider": {
          "slug": "gorgias",
          "name": "Gorgias"
        },
        "affectedServices": [
          {
            "slug": "gorgias-helpdesk",
            "name": "Helpdesk"
          }
        ],
        "links": {
          "html": "/incidents/gorgias-notifications-not-playing-sound-in-the-browser-2026-09-14",
          "api": "/api/v1/incidents/gorgias-notifications-not-playing-sound-in-the-browser-2026-09-14",
          "providerHtml": "/providers/gorgias",
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        "id": "incident_statuspage_gorgias_gmy7nmzyrs4h",
        "slug": "gorgias-help-center-creation-not-working-for-new-gorgias-accounts-2026-09-08",
        "title": "Help Center creation not working for new Gorgias accounts",
        "summary": "Help Center creation not working for new Gorgias accounts",
        "status": "resolved",
        "stale": false,
        "severity": "minor",
        "startedAt": "2026-09-08T15:36:18.661+00:00",
        "updatedAt": "2026-09-08T16:12:47.502+00:00",
        "resolvedAt": "2026-09-08T16:12:47.489+00:00",
        "provider": {
          "slug": "gorgias",
          "name": "Gorgias"
        },
        "affectedServices": [
          {
            "slug": "gorgias-helpdesk",
            "name": "Helpdesk"
          }
        ],
        "links": {
          "html": "/incidents/gorgias-help-center-creation-not-working-for-new-gorgias-accounts-2026-09-08",
          "api": "/api/v1/incidents/gorgias-help-center-creation-not-working-for-new-gorgias-accounts-2026-09-08",
          "providerHtml": "/providers/gorgias",
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      {
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        "slug": "gorgias-cloud-service-provider-incidence-may-affect-a-subset-of-gorgias-2026-09-01-wn3gf69s",
        "title": "Cloud service provider network incident may affect a subset of Gorgias Customers",
        "summary": "Cloud service provider network incident may affect a subset of Gorgias Customers",
        "status": "resolved",
        "stale": false,
        "severity": "major",
        "startedAt": "2026-09-01T15:19:54.089+00:00",
        "updatedAt": "2026-09-01T18:59:17.289+00:00",
        "resolvedAt": "2026-09-01T18:59:17.276+00:00",
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          "name": "Gorgias"
        },
        "affectedServices": [
          {
            "slug": "gorgias-helpdesk",
            "name": "Helpdesk"
          }
        ],
        "links": {
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          "api": "/api/v1/incidents/gorgias-cloud-service-provider-incidence-may-affect-a-subset-of-gorgias-2026-09-01-wn3gf69s",
          "providerHtml": "/providers/gorgias",
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        }
      },
      {
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        "slug": "gorgias-ticket-order-and-product-search-showing-outdated-results-2026-08-27",
        "title": "Ticket, order and product search showing outdated results",
        "summary": "Ticket, order and product search showing outdated results",
        "status": "resolved",
        "stale": false,
        "severity": "major",
        "startedAt": "2026-08-27T16:22:54.035+00:00",
        "updatedAt": "2026-08-27T17:02:40.699+00:00",
        "resolvedAt": "2026-08-27T17:02:40.681+00:00",
        "provider": {
          "slug": "gorgias",
          "name": "Gorgias"
        },
        "affectedServices": [
          {
            "slug": "gorgias-helpdesk",
            "name": "Helpdesk"
          }
        ],
        "links": {
          "html": "/incidents/gorgias-ticket-order-and-product-search-showing-outdated-results-2026-08-27",
          "api": "/api/v1/incidents/gorgias-ticket-order-and-product-search-showing-outdated-results-2026-08-27",
          "providerHtml": "/providers/gorgias",
          "alerts": "https://outagedeck.com/account?stack=gorgias&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
        }
      },
      {
        "id": "incident_statuspage_gorgias_ll55ntldnhgq",
        "slug": "gorgias-store-website-and-urls-sync-failures-2026-07-15",
        "title": "Store website and URLs sync failures",
        "summary": "Store website and URLs sync failures",
        "status": "resolved",
        "stale": false,
        "severity": "major",
        "startedAt": "2026-07-15T10:18:03.165+00:00",
        "updatedAt": "2026-07-17T13:27:06.498+00:00",
        "resolvedAt": "2026-07-17T13:27:06.482+00:00",
        "provider": {
          "slug": "gorgias",
          "name": "Gorgias"
        },
        "affectedServices": [
          {
            "slug": "gorgias-helpdesk",
            "name": "Helpdesk"
          }
        ],
        "links": {
          "html": "/incidents/gorgias-store-website-and-urls-sync-failures-2026-07-15",
          "api": "/api/v1/incidents/gorgias-store-website-and-urls-sync-failures-2026-07-15",
          "providerHtml": "/providers/gorgias",
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        }
      },
      {
        "id": "incident_statuspage_gorgias_189998v4dhdc",
        "slug": "gorgias-high-latency-in-helpdesk-2026-07-07",
        "title": "High Latency in Helpdesk",
        "summary": "High Latency in Helpdesk",
        "status": "resolved",
        "stale": false,
        "severity": "major",
        "startedAt": "2026-07-07T16:01:49.594+00:00",
        "updatedAt": "2026-07-07T20:16:21.952+00:00",
        "resolvedAt": "2026-07-07T20:16:21.903+00:00",
        "provider": {
          "slug": "gorgias",
          "name": "Gorgias"
        },
        "affectedServices": [
          {
            "slug": "gorgias-helpdesk",
            "name": "Helpdesk"
          }
        ],
        "links": {
          "html": "/incidents/gorgias-high-latency-in-helpdesk-2026-07-07",
          "api": "/api/v1/incidents/gorgias-high-latency-in-helpdesk-2026-07-07",
          "providerHtml": "/providers/gorgias",
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        }
      },
      {
        "id": "incident_statuspage_gorgias_tnbx2yb6ksm6",
        "slug": "gorgias-files-cannot-be-opened-in-the-ticket-attachments-and-pasted-files-2026-07-03",
        "title": "Files cannot be opened in the ticket attachments and pasted files",
        "summary": "Files cannot be opened in the ticket attachments and pasted files",
        "status": "resolved",
        "stale": false,
        "severity": "minor",
        "startedAt": "2026-07-03T10:14:04.684+00:00",
        "updatedAt": "2026-07-03T11:37:19.049+00:00",
        "resolvedAt": "2026-07-03T11:37:19.021+00:00",
        "provider": {
          "slug": "gorgias",
          "name": "Gorgias"
        },
        "affectedServices": [
          {
            "slug": "gorgias-helpdesk",
            "name": "Helpdesk"
          }
        ],
        "links": {
          "html": "/incidents/gorgias-files-cannot-be-opened-in-the-ticket-attachments-and-pasted-files-2026-07-03",
          "api": "/api/v1/incidents/gorgias-files-cannot-be-opened-in-the-ticket-attachments-and-pasted-files-2026-07-03",
          "providerHtml": "/providers/gorgias",
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      },
      {
        "id": "incident_statuspage_gorgias_xy58lfr6kd3l",
        "slug": "gorgias-europe-west3-stale-views-data-and-missing-ticket-counts-2026-06-25",
        "title": "europe-west3 — Stale views data and missing ticket counts",
        "summary": "europe-west3 — Stale views data and missing ticket counts",
        "status": "resolved",
        "stale": false,
        "severity": "minor",
        "startedAt": "2026-06-25T08:26:58.114+00:00",
        "updatedAt": "2026-06-25T16:40:35.631+00:00",
        "resolvedAt": "2026-06-25T16:40:35.617+00:00",
        "provider": {
          "slug": "gorgias",
          "name": "Gorgias"
        },
        "affectedServices": [
          {
            "slug": "gorgias-helpdesk",
            "name": "Helpdesk"
          }
        ],
        "links": {
          "html": "/incidents/gorgias-europe-west3-stale-views-data-and-missing-ticket-counts-2026-06-25",
          "api": "/api/v1/incidents/gorgias-europe-west3-stale-views-data-and-missing-ticket-counts-2026-06-25",
          "providerHtml": "/providers/gorgias",
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      {
        "id": "incident_statuspage_gorgias_vh42l7vt7z75",
        "slug": "gorgias-delayed-or-missing-view-counts-2026-05-07",
        "title": "Delayed or missing view counts",
        "summary": "Delayed or missing view counts",
        "status": "resolved",
        "stale": false,
        "severity": "minor",
        "startedAt": "2026-05-07T02:24:44.726+00:00",
        "updatedAt": "2026-05-07T04:01:02.626+00:00",
        "resolvedAt": "2026-05-07T04:01:02.601+00:00",
        "provider": {
          "slug": "gorgias",
          "name": "Gorgias"
        },
        "affectedServices": [
          {
            "slug": "gorgias-helpdesk",
            "name": "Helpdesk"
          }
        ],
        "links": {
          "html": "/incidents/gorgias-delayed-or-missing-view-counts-2026-05-07",
          "api": "/api/v1/incidents/gorgias-delayed-or-missing-view-counts-2026-05-07",
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        }
      },
      {
        "id": "incident_statuspage_gorgias_9mng81xqq48h",
        "slug": "gorgias-delayed-ticket-search-results-2026-05-06",
        "title": "Delayed ticket search results",
        "summary": "Delayed ticket search results",
        "status": "resolved",
        "stale": false,
        "severity": "minor",
        "startedAt": "2026-05-06T06:34:17.722+00:00",
        "updatedAt": "2026-05-06T07:22:09.293+00:00",
        "resolvedAt": "2026-05-06T07:22:09.278+00:00",
        "provider": {
          "slug": "gorgias",
          "name": "Gorgias"
        },
        "affectedServices": [
          {
            "slug": "gorgias-helpdesk",
            "name": "Helpdesk"
          }
        ],
        "links": {
          "html": "/incidents/gorgias-delayed-ticket-search-results-2026-05-06",
          "api": "/api/v1/incidents/gorgias-delayed-ticket-search-results-2026-05-06",
          "providerHtml": "/providers/gorgias",
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        }
      },
      {
        "id": "incident_statuspage_gorgias_68gr1gnknkqp",
        "slug": "gorgias-europe-west1-c511-cluster-experiencing-partial-outage-2026-04-09",
        "title": "europe-west1-c511 cluster experiencing partial outage",
        "summary": "europe-west1-c511 cluster experiencing partial outage",
        "status": "resolved",
        "stale": false,
        "severity": "major",
        "startedAt": "2026-04-09T17:18:40.378+00:00",
        "updatedAt": "2026-04-09T18:01:56.589+00:00",
        "resolvedAt": "2026-04-09T18:01:56.573+00:00",
        "provider": {
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          "name": "Gorgias"
        },
        "affectedServices": [
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            "slug": "gorgias-helpdesk",
            "name": "Helpdesk"
          }
        ],
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        }
      }
    ],
    "links": {
      "html": "/services/gorgias-helpdesk",
      "api": "/api/v1/services/gorgias-helpdesk",
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    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}