{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-09-21T04:56:49.097Z"
  },
  "data": {
    "id": "service_docusign_esignature",
    "slug": "docusign-esignature",
    "name": "eSignature",
    "category": "application",
    "summary": "The core signing service across all regions.",
    "description": "eSignature coverage aggregates the Docusign signing environments across North America, Europe, Australia, and Japan.",
    "status": "operational",
    "stale": false,
    "officialUrl": "https://www.docusign.com/products/electronic-signature",
    "provider": {
      "slug": "docusign",
      "name": "Docusign",
      "html": "/providers/docusign",
      "api": "/api/v1/providers/docusign"
    },
    "counts": {
      "incidents": 4,
      "activeIncidents": 0
    },
    "incidents": [
      {
        "id": "incident_docusign_e2dd34913c23bbff6a3134c29140bc5a",
        "slug": "docusign-login-issues-in-certain-regions-incident-5572-2026-08-11",
        "title": "Login Issues in certain regions (Incident 5572)",
        "summary": "Login Issues in certain regions (Incident 5572)",
        "status": "resolved",
        "stale": false,
        "severity": "major",
        "startedAt": "2026-08-11T04:49:39.847009+00:00",
        "updatedAt": "2026-09-17T00:38:38.757198+00:00",
        "resolvedAt": "2026-09-17T00:38:38.755433+00:00",
        "provider": {
          "slug": "docusign",
          "name": "Docusign"
        },
        "affectedServices": [
          {
            "slug": "docusign-esignature",
            "name": "eSignature"
          }
        ],
        "links": {
          "html": "/incidents/docusign-login-issues-in-certain-regions-incident-5572-2026-08-11",
          "api": "/api/v1/incidents/docusign-login-issues-in-certain-regions-incident-5572-2026-08-11",
          "providerHtml": "/providers/docusign",
          "alerts": "https://outagedeck.com/account?stack=docusign&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
        }
      },
      {
        "id": "incident_docusign_e916da2249afd9c6e57386646dbd08b1",
        "slug": "docusign-high-latency-affecting-send-and-sign-across-production-environments-2026-09-09-6dbd08b1",
        "title": "High latency affecting send and sign across production environments (Incident 5741)",
        "summary": "High latency affecting send and sign across production environments (Incident 5741)",
        "status": "resolved",
        "stale": false,
        "severity": "major",
        "startedAt": "2026-09-09T01:52:32.040768+00:00",
        "updatedAt": "2026-09-15T00:41:04.695622+00:00",
        "resolvedAt": "2026-09-09T03:49:00+00:00",
        "provider": {
          "slug": "docusign",
          "name": "Docusign"
        },
        "affectedServices": [
          {
            "slug": "docusign-esignature",
            "name": "eSignature"
          }
        ],
        "links": {
          "html": "/incidents/docusign-high-latency-affecting-send-and-sign-across-production-environments-2026-09-09-6dbd08b1",
          "api": "/api/v1/incidents/docusign-high-latency-affecting-send-and-sign-across-production-environments-2026-09-09-6dbd08b1",
          "providerHtml": "/providers/docusign",
          "alerts": "https://outagedeck.com/account?stack=docusign&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
        }
      },
      {
        "id": "incident_docusign_5c02a7dfe3e34fb329263578601dc782",
        "slug": "docusign-intermittent-login-and-api-failures-incident-5729-2026-09-04",
        "title": "Intermittent login and API failures (Incident 5729)",
        "summary": "Intermittent login and API failures (Incident 5729)",
        "status": "resolved",
        "stale": false,
        "severity": "major",
        "startedAt": "2026-09-04T08:41:18.307045+00:00",
        "updatedAt": "2026-09-15T00:37:03.023618+00:00",
        "resolvedAt": "2026-09-04T09:23:00+00:00",
        "provider": {
          "slug": "docusign",
          "name": "Docusign"
        },
        "affectedServices": [
          {
            "slug": "docusign-esignature",
            "name": "eSignature"
          }
        ],
        "links": {
          "html": "/incidents/docusign-intermittent-login-and-api-failures-incident-5729-2026-09-04",
          "api": "/api/v1/incidents/docusign-intermittent-login-and-api-failures-incident-5729-2026-09-04",
          "providerHtml": "/providers/docusign",
          "alerts": "https://outagedeck.com/account?stack=docusign&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
        }
      },
      {
        "id": "incident_statuspage_docusign_yg8sd7myj1dk",
        "slug": "docusign-inbound-email-not-may-be-working-for-some-customers-incident-5475-2026-07-27",
        "title": "Inbound email not may be working for some customers (Incident 5475)",
        "summary": "Inbound email not may be working for some customers (Incident 5475)",
        "status": "resolved",
        "stale": false,
        "severity": "minor",
        "startedAt": "2026-07-27T16:11:34.318+00:00",
        "updatedAt": "2026-07-27T16:25:02.222+00:00",
        "resolvedAt": "2026-07-27T16:25:02.222+00:00",
        "provider": {
          "slug": "docusign",
          "name": "Docusign"
        },
        "affectedServices": [
          {
            "slug": "docusign-esignature",
            "name": "eSignature"
          }
        ],
        "links": {
          "html": "/incidents/docusign-inbound-email-not-may-be-working-for-some-customers-incident-5475-2026-07-27",
          "api": "/api/v1/incidents/docusign-inbound-email-not-may-be-working-for-some-customers-incident-5475-2026-07-27",
          "providerHtml": "/providers/docusign",
          "alerts": "https://outagedeck.com/account?stack=docusign&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
        }
      }
    ],
    "links": {
      "html": "/services/docusign-esignature",
      "api": "/api/v1/services/docusign-esignature",
      "alerts": "https://outagedeck.com/account?stack=docusign&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=service"
    },
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}