{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-09-27T05:29:29.397Z"
  },
  "data": {
    "id": "provider_gorgias",
    "slug": "gorgias",
    "name": "Gorgias",
    "tagline": "Gorgias ecommerce helpdesk status from the official page.",
    "shortDescription": "Check whether the Gorgias helpdesk, automation, and help center are up or degraded.",
    "description": "OutageDeck tracks the official Gorgias status page so support teams can tell whether missing tickets are an integration on their side or an active Gorgias incident.",
    "categories": [
      "productivity",
      "support",
      "ecommerce"
    ],
    "featured": false,
    "currentStatus": {
      "code": "operational",
      "label": "Operational",
      "headline": "All Systems Operational",
      "summary": "Gorgias reports all systems operational across the tracked services mapped in OutageDeck.",
      "capturedAt": "2026-09-27T00:00:07.705+00:00"
    },
    "source": {
      "id": "source_gorgias_status",
      "kind": "official_api",
      "name": "Gorgias Status",
      "checkedAt": "2026-09-27T05:20:11.616+00:00",
      "stale": false,
      "officialUrl": "https://status.gorgias.com",
      "statusPageUrl": "https://status.gorgias.com"
    },
    "counts": {
      "services": 5,
      "activeIncidents": 0,
      "incidents": 44
    },
    "services": [
      {
        "id": "service_gorgias_automate",
        "slug": "gorgias-automate",
        "name": "Automate",
        "category": "automation",
        "status": "operational",
        "summary": "AI Agent, Flows, and order management automation.",
        "officialUrl": "https://www.gorgias.com/platform/automate",
        "links": {
          "html": "/services/gorgias-automate",
          "api": "/api/v1/services/gorgias-automate"
        }
      },
      {
        "id": "service_gorgias_convert",
        "slug": "gorgias-convert",
        "name": "Convert",
        "category": "marketing",
        "status": "operational",
        "summary": "Gorgias Convert campaigns.",
        "officialUrl": "https://www.gorgias.com",
        "links": {
          "html": "/services/gorgias-convert",
          "api": "/api/v1/services/gorgias-convert"
        }
      },
      {
        "id": "service_gorgias_help_center",
        "slug": "gorgias-help-center",
        "name": "Help Center",
        "category": "content",
        "status": "operational",
        "summary": "The customer-facing help center.",
        "officialUrl": "https://www.gorgias.com",
        "links": {
          "html": "/services/gorgias-help-center",
          "api": "/api/v1/services/gorgias-help-center"
        }
      },
      {
        "id": "service_gorgias_helpdesk",
        "slug": "gorgias-helpdesk",
        "name": "Helpdesk",
        "category": "platform",
        "status": "operational",
        "summary": "The helpdesk API, web app, and mobile apps.",
        "officialUrl": "https://www.gorgias.com",
        "links": {
          "html": "/services/gorgias-helpdesk",
          "api": "/api/v1/services/gorgias-helpdesk"
        }
      },
      {
        "id": "service_gorgias_website",
        "slug": "gorgias-website",
        "name": "Website",
        "category": "web",
        "status": "operational",
        "summary": "The Gorgias marketing website.",
        "officialUrl": "https://www.gorgias.com",
        "links": {
          "html": "/services/gorgias-website",
          "api": "/api/v1/services/gorgias-website"
        }
      }
    ],
    "activeIncidents": [],
    "recentIncidents": [
      {
        "id": "incident_statuspage_gorgias_h985yw5vc9xc",
        "slug": "gorgias-customer-sidebar-search-not-working-2026-09-16",
        "title": "Customer sidebar search not working",
        "summary": "Customer sidebar search not working",
        "status": "resolved",
        "stale": false,
        "severity": "major",
        "startedAt": "2026-09-16T12:51:08.345+00:00",
        "updatedAt": "2026-09-16T14:05:28.88+00:00",
        "resolvedAt": "2026-09-16T14:05:28.863+00:00",
        "provider": {
          "slug": "gorgias",
          "name": "Gorgias"
        },
        "affectedServices": [
          {
            "slug": "gorgias-helpdesk",
            "name": "Helpdesk"
          }
        ],
        "links": {
          "html": "/incidents/gorgias-customer-sidebar-search-not-working-2026-09-16",
          "api": "/api/v1/incidents/gorgias-customer-sidebar-search-not-working-2026-09-16",
          "providerHtml": "/providers/gorgias",
          "alerts": "https://outagedeck.com/account?stack=gorgias&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
        }
      },
      {
        "id": "incident_statuspage_gorgias_vgn87kg74k9q",
        "slug": "gorgias-issues-with-closing-tickets-2026-09-15",
        "title": "Issues with closing tickets",
        "summary": "Issues with closing tickets",
        "status": "resolved",
        "stale": false,
        "severity": "major",
        "startedAt": "2026-09-15T10:42:41.858+00:00",
        "updatedAt": "2026-09-15T11:28:48.569+00:00",
        "resolvedAt": "2026-09-15T11:28:48.55+00:00",
        "provider": {
          "slug": "gorgias",
          "name": "Gorgias"
        },
        "affectedServices": [
          {
            "slug": "gorgias-helpdesk",
            "name": "Helpdesk"
          }
        ],
        "links": {
          "html": "/incidents/gorgias-issues-with-closing-tickets-2026-09-15",
          "api": "/api/v1/incidents/gorgias-issues-with-closing-tickets-2026-09-15",
          "providerHtml": "/providers/gorgias",
          "alerts": "https://outagedeck.com/account?stack=gorgias&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
        }
      },
      {
        "id": "incident_statuspage_gorgias_4hy3kmrbsd9v",
        "slug": "gorgias-notifications-not-playing-sound-in-the-browser-2026-09-14",
        "title": "Notifications not playing sound in the browser",
        "summary": "Notifications not playing sound in the browser",
        "status": "resolved",
        "stale": false,
        "severity": "minor",
        "startedAt": "2026-09-14T18:37:03.629+00:00",
        "updatedAt": "2026-09-14T19:58:51.62+00:00",
        "resolvedAt": "2026-09-14T19:58:51.603+00:00",
        "provider": {
          "slug": "gorgias",
          "name": "Gorgias"
        },
        "affectedServices": [
          {
            "slug": "gorgias-helpdesk",
            "name": "Helpdesk"
          }
        ],
        "links": {
          "html": "/incidents/gorgias-notifications-not-playing-sound-in-the-browser-2026-09-14",
          "api": "/api/v1/incidents/gorgias-notifications-not-playing-sound-in-the-browser-2026-09-14",
          "providerHtml": "/providers/gorgias",
          "alerts": "https://outagedeck.com/account?stack=gorgias&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
        }
      },
      {
        "id": "incident_statuspage_gorgias_gmy7nmzyrs4h",
        "slug": "gorgias-help-center-creation-not-working-for-new-gorgias-accounts-2026-09-08",
        "title": "Help Center creation not working for new Gorgias accounts",
        "summary": "Help Center creation not working for new Gorgias accounts",
        "status": "resolved",
        "stale": false,
        "severity": "minor",
        "startedAt": "2026-09-08T15:36:18.661+00:00",
        "updatedAt": "2026-09-08T16:12:47.502+00:00",
        "resolvedAt": "2026-09-08T16:12:47.489+00:00",
        "provider": {
          "slug": "gorgias",
          "name": "Gorgias"
        },
        "affectedServices": [
          {
            "slug": "gorgias-helpdesk",
            "name": "Helpdesk"
          }
        ],
        "links": {
          "html": "/incidents/gorgias-help-center-creation-not-working-for-new-gorgias-accounts-2026-09-08",
          "api": "/api/v1/incidents/gorgias-help-center-creation-not-working-for-new-gorgias-accounts-2026-09-08",
          "providerHtml": "/providers/gorgias",
          "alerts": "https://outagedeck.com/account?stack=gorgias&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
        }
      },
      {
        "id": "incident_statuspage_gorgias_v0rg7fgpy9x0",
        "slug": "gorgias-instagram-direct-message-delayed-ingestion-2026-09-02",
        "title": "Instagram direct message delayed ingestion",
        "summary": "Instagram direct message delayed ingestion",
        "status": "resolved",
        "stale": false,
        "severity": "major",
        "startedAt": "2026-09-02T14:49:07.44+00:00",
        "updatedAt": "2026-09-02T19:11:31.486+00:00",
        "resolvedAt": "2026-09-02T19:11:31.47+00:00",
        "provider": {
          "slug": "gorgias",
          "name": "Gorgias"
        },
        "affectedServices": [],
        "links": {
          "html": "/incidents/gorgias-instagram-direct-message-delayed-ingestion-2026-09-02",
          "api": "/api/v1/incidents/gorgias-instagram-direct-message-delayed-ingestion-2026-09-02",
          "providerHtml": "/providers/gorgias",
          "alerts": "https://outagedeck.com/account?stack=gorgias&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
        }
      }
    ],
    "links": {
      "html": "/providers/gorgias",
      "incidentsHtml": "/providers/gorgias/incidents",
      "api": "/api/v1/providers/gorgias",
      "alerts": "https://outagedeck.com/account?stack=gorgias&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=provider",
      "officialWebsite": "https://www.gorgias.com",
      "officialStatus": "https://status.gorgias.com"
    },
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}