{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-11-11T08:04:02.505Z"
  },
  "data": {
    "id": "provider_gorgias",
    "slug": "gorgias",
    "name": "Gorgias",
    "tagline": "Gorgias ecommerce helpdesk status from the official page.",
    "shortDescription": "Check whether the Gorgias helpdesk, automation, and help center are up or degraded.",
    "description": "OutageDeck tracks the official Gorgias status page so support teams can tell whether missing tickets are an integration on their side or an active Gorgias incident.",
    "categories": [
      "productivity",
      "support",
      "ecommerce"
    ],
    "featured": false,
    "currentStatus": {
      "code": "operational",
      "label": "Operational",
      "headline": "All Systems Operational",
      "summary": "Gorgias reports all systems operational across the tracked services mapped in OutageDeck.",
      "capturedAt": "2026-11-11T00:00:13.703+00:00"
    },
    "source": {
      "id": "source_gorgias_status",
      "kind": "official_api",
      "name": "Gorgias Status",
      "checkedAt": "2026-11-11T08:00:15.196+00:00",
      "stale": false,
      "officialUrl": "https://status.gorgias.com",
      "statusPageUrl": "https://status.gorgias.com"
    },
    "sources": [
      {
        "id": "source_gorgias_status",
        "kind": "official_api",
        "name": "Gorgias Status",
        "checkedAt": "2026-11-11T08:00:15.196+00:00",
        "stale": false,
        "officialUrl": "https://status.gorgias.com",
        "statusPageUrl": "https://status.gorgias.com"
      }
    ],
    "counts": {
      "services": 5,
      "activeIncidents": 0,
      "incidents": 51
    },
    "services": [
      {
        "id": "service_gorgias_automate",
        "slug": "gorgias-automate",
        "name": "Automate",
        "category": "automation",
        "status": "operational",
        "summary": "AI Agent, Flows, and order management automation.",
        "stale": false,
        "officialUrl": "https://www.gorgias.com/platform/automate",
        "links": {
          "html": "/services/gorgias-automate",
          "api": "/api/v1/services/gorgias-automate"
        }
      },
      {
        "id": "service_gorgias_convert",
        "slug": "gorgias-convert",
        "name": "Convert",
        "category": "marketing",
        "status": "operational",
        "summary": "Gorgias Convert campaigns.",
        "stale": false,
        "officialUrl": "https://www.gorgias.com",
        "links": {
          "html": "/services/gorgias-convert",
          "api": "/api/v1/services/gorgias-convert"
        }
      },
      {
        "id": "service_gorgias_help_center",
        "slug": "gorgias-help-center",
        "name": "Help Center",
        "category": "content",
        "status": "operational",
        "summary": "The customer-facing help center.",
        "stale": false,
        "officialUrl": "https://www.gorgias.com",
        "links": {
          "html": "/services/gorgias-help-center",
          "api": "/api/v1/services/gorgias-help-center"
        }
      },
      {
        "id": "service_gorgias_helpdesk",
        "slug": "gorgias-helpdesk",
        "name": "Helpdesk",
        "category": "platform",
        "status": "operational",
        "summary": "The helpdesk API, web app, and mobile apps.",
        "stale": false,
        "officialUrl": "https://www.gorgias.com",
        "links": {
          "html": "/services/gorgias-helpdesk",
          "api": "/api/v1/services/gorgias-helpdesk"
        }
      },
      {
        "id": "service_gorgias_website",
        "slug": "gorgias-website",
        "name": "Website",
        "category": "web",
        "status": "operational",
        "summary": "The Gorgias marketing website.",
        "stale": false,
        "officialUrl": "https://www.gorgias.com",
        "links": {
          "html": "/services/gorgias-website",
          "api": "/api/v1/services/gorgias-website"
        }
      }
    ],
    "activeIncidents": [],
    "recentIncidents": [
      {
        "id": "incident_statuspage_gorgias_4b44kx4zfw2y",
        "slug": "gorgias-invalid-user-invite-token-2026-11-10",
        "title": "Invalid user invite token",
        "summary": "Invalid user invite token",
        "status": "resolved",
        "stale": false,
        "severity": "minor",
        "startedAt": "2026-11-10T09:00:19.61+00:00",
        "updatedAt": "2026-11-10T09:16:27.199+00:00",
        "resolvedAt": "2026-11-10T09:16:27.177+00:00",
        "provider": {
          "slug": "gorgias",
          "name": "Gorgias"
        },
        "affectedServices": [],
        "links": {
          "html": "/incidents/gorgias-invalid-user-invite-token-2026-11-10",
          "api": "/api/v1/incidents/gorgias-invalid-user-invite-token-2026-11-10",
          "providerHtml": "/providers/gorgias",
          "alerts": "https://outagedeck.com/account?stack=gorgias&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
        }
      },
      {
        "id": "incident_statuspage_gorgias_1lm1859kj69z",
        "slug": "gorgias-too-many-requests-error-when-trying-to-refresh-a-tab-or-login-into-the-2026-11-09-859kj69z",
        "title": "Too many requests error when trying to refresh a tab or login into the helpdesk",
        "summary": "Too many requests error when trying to refresh a tab or login into the helpdesk",
        "status": "resolved",
        "stale": false,
        "severity": "major",
        "startedAt": "2026-11-09T19:18:46.976+00:00",
        "updatedAt": "2026-11-09T19:44:04.585+00:00",
        "resolvedAt": "2026-11-09T19:44:04.017+00:00",
        "provider": {
          "slug": "gorgias",
          "name": "Gorgias"
        },
        "affectedServices": [
          {
            "slug": "gorgias-helpdesk",
            "name": "Helpdesk"
          }
        ],
        "links": {
          "html": "/incidents/gorgias-too-many-requests-error-when-trying-to-refresh-a-tab-or-login-into-the-2026-11-09-859kj69z",
          "api": "/api/v1/incidents/gorgias-too-many-requests-error-when-trying-to-refresh-a-tab-or-login-into-the-2026-11-09-859kj69z",
          "providerHtml": "/providers/gorgias",
          "alerts": "https://outagedeck.com/account?stack=gorgias&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
        }
      },
      {
        "id": "incident_statuspage_gorgias_4x66428fd5rg",
        "slug": "gorgias-voice-high-error-rate-on-integrations-phone-call-transfer-2026-11-09",
        "title": "Calls are not getting through and and carrier is not able to connect the call.",
        "summary": "Calls are not getting through and and carrier is not able to connect the call.",
        "status": "resolved",
        "stale": false,
        "severity": "major",
        "startedAt": "2026-11-09T17:00:09.739+00:00",
        "updatedAt": "2026-11-09T18:03:23.794+00:00",
        "resolvedAt": "2026-11-09T18:03:23.742+00:00",
        "provider": {
          "slug": "gorgias",
          "name": "Gorgias"
        },
        "affectedServices": [],
        "links": {
          "html": "/incidents/gorgias-voice-high-error-rate-on-integrations-phone-call-transfer-2026-11-09",
          "api": "/api/v1/incidents/gorgias-voice-high-error-rate-on-integrations-phone-call-transfer-2026-11-09",
          "providerHtml": "/providers/gorgias",
          "alerts": "https://outagedeck.com/account?stack=gorgias&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
        }
      },
      {
        "id": "incident_statuspage_gorgias_dxjkc2gt867x",
        "slug": "gorgias-degraded-performance-on-some-services-2026-11-02",
        "title": "Degraded performance on some services",
        "summary": "Degraded performance on some services",
        "status": "resolved",
        "stale": false,
        "severity": "major",
        "startedAt": "2026-11-02T21:56:31.748+00:00",
        "updatedAt": "2026-11-06T20:04:37.542+00:00",
        "resolvedAt": "2026-11-06T20:04:37.512+00:00",
        "provider": {
          "slug": "gorgias",
          "name": "Gorgias"
        },
        "affectedServices": [],
        "links": {
          "html": "/incidents/gorgias-degraded-performance-on-some-services-2026-11-02",
          "api": "/api/v1/incidents/gorgias-degraded-performance-on-some-services-2026-11-02",
          "providerHtml": "/providers/gorgias",
          "alerts": "https://outagedeck.com/account?stack=gorgias&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
        }
      },
      {
        "id": "incident_statuspage_gorgias_l78qg3vf93bf",
        "slug": "gorgias-delay-in-processing-of-instagram-and-facebook-messages-and-other-events-2026-11-05",
        "title": "Delay in processing of instagram and facebook messages, comments and other events",
        "summary": "Delay in processing of instagram and facebook messages, comments and other events",
        "status": "resolved",
        "stale": false,
        "severity": "major",
        "startedAt": "2026-11-05T15:21:29.348+00:00",
        "updatedAt": "2026-11-05T19:56:28.929+00:00",
        "resolvedAt": "2026-11-05T19:56:28.902+00:00",
        "provider": {
          "slug": "gorgias",
          "name": "Gorgias"
        },
        "affectedServices": [],
        "links": {
          "html": "/incidents/gorgias-delay-in-processing-of-instagram-and-facebook-messages-and-other-events-2026-11-05",
          "api": "/api/v1/incidents/gorgias-delay-in-processing-of-instagram-and-facebook-messages-and-other-events-2026-11-05",
          "providerHtml": "/providers/gorgias",
          "alerts": "https://outagedeck.com/account?stack=gorgias&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
        }
      }
    ],
    "links": {
      "html": "/providers/gorgias",
      "incidentsHtml": "/providers/gorgias/incidents",
      "api": "/api/v1/providers/gorgias",
      "alerts": "https://outagedeck.com/account?stack=gorgias&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=provider",
      "officialWebsite": "https://www.gorgias.com",
      "officialStatus": "https://status.gorgias.com"
    },
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}