{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-10-11T18:45:33.492Z"
  },
  "data": {
    "id": "provider_docusign",
    "slug": "docusign",
    "name": "Docusign",
    "tagline": "eSignature, CLM, and platform status from the official page.",
    "shortDescription": "Check whether Docusign eSignature, CLM, and supporting services are up, degraded, or recovering.",
    "description": "OutageDeck tracks the official Docusign status page so legal and sales operations teams can quickly tell whether unsent envelopes, stuck signatures, or login failures are an account problem or an active Docusign incident.",
    "categories": [
      "saas",
      "productivity"
    ],
    "featured": false,
    "currentStatus": {
      "code": "operational",
      "label": "Operational",
      "headline": "Docusign is operational",
      "summary": "The official Docusign health feed lists every published component as available.",
      "capturedAt": "2026-10-11T18:40:12.123+00:00"
    },
    "source": {
      "id": "source_docusign_status",
      "kind": "official_api",
      "name": "Docusign Status",
      "checkedAt": "2026-10-11T18:40:12.123+00:00",
      "stale": false,
      "officialUrl": "https://health.docusign.com/status",
      "statusPageUrl": "https://health.docusign.com/status"
    },
    "counts": {
      "services": 3,
      "activeIncidents": 0,
      "incidents": 85
    },
    "services": [
      {
        "id": "service_docusign_clm",
        "slug": "docusign-clm",
        "name": "CLM & Rooms",
        "category": "application",
        "status": "operational",
        "summary": "Contract lifecycle management and Rooms.",
        "officialUrl": "https://www.docusign.com/products/clm",
        "links": {
          "html": "/services/docusign-clm",
          "api": "/api/v1/services/docusign-clm"
        }
      },
      {
        "id": "service_docusign_web",
        "slug": "docusign-web",
        "name": "Corporate & Dependencies",
        "category": "web",
        "status": "unknown",
        "summary": "Not covered by Docusign's current status feed.",
        "officialUrl": "https://www.docusign.com",
        "links": {
          "html": "/services/docusign-web",
          "api": "/api/v1/services/docusign-web"
        }
      },
      {
        "id": "service_docusign_esignature",
        "slug": "docusign-esignature",
        "name": "eSignature",
        "category": "application",
        "status": "operational",
        "summary": "The core signing service across all regions.",
        "officialUrl": "https://www.docusign.com/products/electronic-signature",
        "links": {
          "html": "/services/docusign-esignature",
          "api": "/api/v1/services/docusign-esignature"
        }
      }
    ],
    "activeIncidents": [],
    "recentIncidents": [
      {
        "id": "incident_docusign_9f188d670ff5e4f911f23bfc724f6e15",
        "slug": "docusign-errors-for-templates-reports-envelope-preparation-and-other-features-2026-10-08-724f6e15",
        "title": "Errors for templates, reports, envelope preparation and other features (Incident 5932)",
        "summary": "Errors for templates, reports, envelope preparation and other features (Incident 5932)",
        "status": "resolved",
        "stale": false,
        "severity": "major",
        "startedAt": "2026-10-08T09:28:07.006481+00:00",
        "updatedAt": "2026-10-08T16:45:33.802421+00:00",
        "resolvedAt": "2026-10-08T16:39:00+00:00",
        "provider": {
          "slug": "docusign",
          "name": "Docusign"
        },
        "affectedServices": [
          {
            "slug": "docusign-esignature",
            "name": "eSignature"
          }
        ],
        "links": {
          "html": "/incidents/docusign-errors-for-templates-reports-envelope-preparation-and-other-features-2026-10-08-724f6e15",
          "api": "/api/v1/incidents/docusign-errors-for-templates-reports-envelope-preparation-and-other-features-2026-10-08-724f6e15",
          "providerHtml": "/providers/docusign",
          "alerts": "https://outagedeck.com/account?stack=docusign&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
        }
      },
      {
        "id": "incident_docusign_e7cbbb8072be3d2da74799af8cfe7b8e",
        "slug": "docusign-customers-unable-to-access-custom-scripts-following-recent-update-2026-09-30-8cfe7b8e",
        "title": "Customers unable to access custom scripts following recent update (Incident 5878)",
        "summary": "Customers unable to access custom scripts following recent update (Incident 5878)",
        "status": "resolved",
        "stale": false,
        "severity": "minor",
        "startedAt": "2026-09-30T20:02:05.492375+00:00",
        "updatedAt": "2026-10-07T23:24:19.973074+00:00",
        "resolvedAt": "2026-10-07T23:19:00+00:00",
        "provider": {
          "slug": "docusign",
          "name": "Docusign"
        },
        "affectedServices": [
          {
            "slug": "docusign-esignature",
            "name": "eSignature"
          }
        ],
        "links": {
          "html": "/incidents/docusign-customers-unable-to-access-custom-scripts-following-recent-update-2026-09-30-8cfe7b8e",
          "api": "/api/v1/incidents/docusign-customers-unable-to-access-custom-scripts-following-recent-update-2026-09-30-8cfe7b8e",
          "providerHtml": "/providers/docusign",
          "alerts": "https://outagedeck.com/account?stack=docusign&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
        }
      },
      {
        "id": "incident_docusign_abeb6fa31bd165506928a565cee13285",
        "slug": "docusign-failures-to-grant-users-access-to-clm-in-account-admin-incident-5923-2026-10-07",
        "title": "Failures to grant users access to CLM in account admin (Incident 5922)",
        "summary": "Failures to grant users access to CLM in account admin (Incident 5922)",
        "status": "resolved",
        "stale": false,
        "severity": "major",
        "startedAt": "2026-10-07T12:18:59.189695+00:00",
        "updatedAt": "2026-10-07T16:12:01.548397+00:00",
        "resolvedAt": "2026-10-07T16:12:01.545018+00:00",
        "provider": {
          "slug": "docusign",
          "name": "Docusign"
        },
        "affectedServices": [
          {
            "slug": "docusign-clm",
            "name": "CLM & Rooms"
          }
        ],
        "links": {
          "html": "/incidents/docusign-failures-to-grant-users-access-to-clm-in-account-admin-incident-5923-2026-10-07",
          "api": "/api/v1/incidents/docusign-failures-to-grant-users-access-to-clm-in-account-admin-incident-5923-2026-10-07",
          "providerHtml": "/providers/docusign",
          "alerts": "https://outagedeck.com/account?stack=docusign&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
        }
      },
      {
        "id": "incident_docusign_aff3ec7a66f23440be8db9a6bc41f0c5",
        "slug": "docusign-clm-workflow-update-salesforce-step-latency-incident-5893-2026-10-02",
        "title": "CLM workflow update salesforce step latency (Incident 5893)",
        "summary": "CLM workflow update salesforce step latency (Incident 5893)",
        "status": "resolved",
        "stale": false,
        "severity": "minor",
        "startedAt": "2026-10-02T15:40:41.483935+00:00",
        "updatedAt": "2026-10-04T18:16:24.886288+00:00",
        "resolvedAt": "2026-10-04T18:16:24.883523+00:00",
        "provider": {
          "slug": "docusign",
          "name": "Docusign"
        },
        "affectedServices": [
          {
            "slug": "docusign-clm",
            "name": "CLM & Rooms"
          }
        ],
        "links": {
          "html": "/incidents/docusign-clm-workflow-update-salesforce-step-latency-incident-5893-2026-10-02",
          "api": "/api/v1/incidents/docusign-clm-workflow-update-salesforce-step-latency-incident-5893-2026-10-02",
          "providerHtml": "/providers/docusign",
          "alerts": "https://outagedeck.com/account?stack=docusign&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
        }
      },
      {
        "id": "incident_docusign_37796175c82bb9fe96afaaf0af1cf325",
        "slug": "docusign-email-delivery-failures-impacting-customers-incident-5861-2026-09-28",
        "title": "Email Delivery Failures impacting customers (Incident 5861)",
        "summary": "Email Delivery Failures impacting customers (Incident 5861)",
        "status": "resolved",
        "stale": false,
        "severity": "major",
        "startedAt": "2026-09-28T18:08:37.344873+00:00",
        "updatedAt": "2026-10-02T22:10:51.489433+00:00",
        "resolvedAt": "2026-09-30T01:37:00+00:00",
        "provider": {
          "slug": "docusign",
          "name": "Docusign"
        },
        "affectedServices": [
          {
            "slug": "docusign-esignature",
            "name": "eSignature"
          }
        ],
        "links": {
          "html": "/incidents/docusign-email-delivery-failures-impacting-customers-incident-5861-2026-09-28",
          "api": "/api/v1/incidents/docusign-email-delivery-failures-impacting-customers-incident-5861-2026-09-28",
          "providerHtml": "/providers/docusign",
          "alerts": "https://outagedeck.com/account?stack=docusign&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
        }
      }
    ],
    "links": {
      "html": "/providers/docusign",
      "incidentsHtml": "/providers/docusign/incidents",
      "api": "/api/v1/providers/docusign",
      "alerts": "https://outagedeck.com/account?stack=docusign&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=provider",
      "officialWebsite": "https://www.docusign.com",
      "officialStatus": "https://health.docusign.com/status"
    },
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}