{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-09-26T04:42:59.580Z"
  },
  "data": {
    "id": "incident_statuspage_zoom_7141vhn0mb9s",
    "slug": "zoom-service-degradation-affecting-zoom-phone-and-zoom-contact-center-2026-09-24-vhn0mb9s",
    "title": "Service Degradation Affecting Zoom Phone and Zoom Contact Center Inbound calls in India",
    "summary": "Service Degradation Affecting Zoom Phone and Zoom Contact Center Inbound calls in India",
    "status": "resolved",
    "stale": false,
    "severity": "minor",
    "startedAt": "2026-09-24T11:19:15.014+00:00",
    "updatedAt": "2026-09-24T13:42:38.339+00:00",
    "resolvedAt": "2026-09-24T13:42:38.323+00:00",
    "provider": {
      "slug": "zoom",
      "name": "Zoom"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/zoom-service-degradation-affecting-zoom-phone-and-zoom-contact-center-2026-09-24-vhn0mb9s",
      "api": "/api/v1/incidents/zoom-service-degradation-affecting-zoom-phone-and-zoom-contact-center-2026-09-24-vhn0mb9s",
      "providerHtml": "/providers/zoom",
      "alerts": "https://outagedeck.com/account?stack=zoom&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Zoom reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_zoom_status",
      "kind": "official_api",
      "name": "Zoom Status",
      "checkedAt": "2026-09-26T04:40:08.712+00:00",
      "stale": false,
      "officialUrl": "https://www.zoomstatus.com",
      "statusPageUrl": "https://www.zoomstatus.com"
    },
    "updates": [
      {
        "id": "update_statuspage_zoom_7141vhn0mb9s_4g92vvp4xzyc",
        "status": "investigating",
        "body": "We are currently investigating a service degradation affecting a subset of Airtel subscribers for inbound call connectivity to Zoom India phone numbers for Zoom Phone and Zoom Contact Center. Outbound calls continue to function normally. \n\nOur team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.\n\nWe appreciate your patience as we work to resolve this issue.",
        "createdAt": "2026-09-24T11:19:15.167+00:00"
      },
      {
        "id": "update_statuspage_zoom_7141vhn0mb9s_j7wn2l7rpztz",
        "status": "identified",
        "body": "We have identified the issue with our underlying carrier affecting a subset of Airtel subscribers, which is impacting inbound call connectivity to Zoom India phone numbers for Zoom Phone and Zoom Contact Center. Outbound calls continue to function normally.\n\nWe are actively working with our carrier partner to resolve the issue.\n\nWe will share updates as soon as they become available.",
        "createdAt": "2026-09-24T12:07:52.246+00:00"
      },
      {
        "id": "update_statuspage_zoom_7141vhn0mb9s_sxrv6mw4qwrr",
        "status": "monitoring",
        "body": "The service degradation affecting Zoom Phone and Zoom Contact Center Inbound calls in India has been successfully resolved. \n\nOur team will continue to monitor the situation closely and keep you informed of any further developments.",
        "createdAt": "2026-09-24T13:14:35.678+00:00"
      },
      {
        "id": "update_statuspage_zoom_7141vhn0mb9s_rbsy49wzsgjk",
        "status": "resolved",
        "body": "This incident has been resolved and the affected services have been restored.",
        "createdAt": "2026-09-24T13:42:38.323+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}