{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-10-05T02:09:26.004Z"
  },
  "data": {
    "id": "incident_statuspage_zoom_78xw6l1k6s63",
    "slug": "zoom-service-degradation-affecting-a-subset-of-users-in-web-mail-and-calendar-2026-05-12",
    "title": "Service Degradation Affecting a Subset of Users in Web Mail and Calendar",
    "summary": "Service Degradation Affecting a Subset of Users in Web Mail and Calendar",
    "status": "resolved",
    "stale": false,
    "severity": "minor",
    "startedAt": "2026-05-12T23:01:48.952+00:00",
    "updatedAt": "2026-05-17T08:39:29.256+00:00",
    "resolvedAt": "2026-05-17T08:39:29.242+00:00",
    "provider": {
      "slug": "zoom",
      "name": "Zoom"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/zoom-service-degradation-affecting-a-subset-of-users-in-web-mail-and-calendar-2026-05-12",
      "api": "/api/v1/incidents/zoom-service-degradation-affecting-a-subset-of-users-in-web-mail-and-calendar-2026-05-12",
      "providerHtml": "/providers/zoom",
      "alerts": "https://outagedeck.com/account?stack=zoom&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Zoom reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_zoom_status",
      "kind": "official_api",
      "name": "Zoom Status",
      "checkedAt": "2026-10-05T02:05:02.595+00:00",
      "stale": false,
      "officialUrl": "https://www.zoomstatus.com",
      "statusPageUrl": "https://www.zoomstatus.com"
    },
    "updates": [
      {
        "id": "update_statuspage_zoom_78xw6l1k6s63_sm0fyrpk7gf5",
        "status": "investigating",
        "body": "We are currently investigating a service degradation with a subset of users in Web Mail and Calendar.\n\nOur team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.\n\nWe appreciate your patience as we work to resolve this issue.",
        "createdAt": "2026-05-12T23:01:49.094+00:00"
      },
      {
        "id": "update_statuspage_zoom_78xw6l1k6s63_3qx7r4khygl3",
        "status": "identified",
        "body": "We have successfully identified the root cause affecting a subset of users in Web Mail and Calendar.\n\nOur team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. \n\nThank you for your patience.",
        "createdAt": "2026-05-13T00:53:58.963+00:00"
      },
      {
        "id": "update_statuspage_zoom_78xw6l1k6s63_jxms9zlgr6n3",
        "status": "identified",
        "body": "We continue to work on a fix for this issue and will provide updates as soon as there is more information to share.\n\nWe appreciate your patience as we work to resolve this issue.",
        "createdAt": "2026-05-13T01:54:41.607+00:00"
      },
      {
        "id": "update_statuspage_zoom_78xw6l1k6s63_mxznq3mbff3c",
        "status": "identified",
        "body": "We continue to work on a fix for this issue and will provide updates as soon as there is more information to share.\n\nWe appreciate your patience as we work to resolve this issue.",
        "createdAt": "2026-05-13T02:54:50.403+00:00"
      },
      {
        "id": "update_statuspage_zoom_78xw6l1k6s63_92qm1scnt4bt",
        "status": "identified",
        "body": "We continue to work on a fix for this issue and will provide updates as soon as there is more information to share.\n\nWe appreciate your patience as we work to resolve this issue.",
        "createdAt": "2026-05-13T03:54:55.366+00:00"
      },
      {
        "id": "update_statuspage_zoom_78xw6l1k6s63_rfmcnw557c3m",
        "status": "identified",
        "body": "We have fixed the issue where a subset of users may have experienced issues with Web calendar.\n\nWe continue to work on the fix for Web Mail issue and will provide updates as soon as there is more information to share.\n\nWe appreciate your patience as we work to resolve this issue.",
        "createdAt": "2026-05-13T05:02:55.549+00:00"
      },
      {
        "id": "update_statuspage_zoom_78xw6l1k6s63_whmt2p07hxz0",
        "status": "identified",
        "body": "We continue to work on a fix for Web Mail issue and will provide updates as soon as there is more information to share.\n\nWe appreciate your patience as we work to resolve this issue.",
        "createdAt": "2026-05-13T09:18:49.821+00:00"
      },
      {
        "id": "update_statuspage_zoom_78xw6l1k6s63_p5h9n4my3jxk",
        "status": "identified",
        "body": "We continue to work on a fix for Web Mail issue and will provide updates as soon as there is more information to share.\n\nWe appreciate your patience as we work to resolve this issue.",
        "createdAt": "2026-05-13T17:56:27.934+00:00"
      },
      {
        "id": "update_statuspage_zoom_78xw6l1k6s63_kcprcnktgwhb",
        "status": "identified",
        "body": "We continue to work on a fix for Web Mail issue and will provide updates as soon as there is more information to share.\n\nWe appreciate your patience as we work to resolve this issue.",
        "createdAt": "2026-05-14T02:55:40.692+00:00"
      },
      {
        "id": "update_statuspage_zoom_78xw6l1k6s63_v0m42v5rl85m",
        "status": "identified",
        "body": "We continue to work on a fix for Web Mail issue and will provide updates as soon as there is more information to share.\n\nWe appreciate your patience as we work to resolve this issue.",
        "createdAt": "2026-05-14T10:54:46.948+00:00"
      },
      {
        "id": "update_statuspage_zoom_78xw6l1k6s63_zpj0p7l1vxq5",
        "status": "identified",
        "body": "We continue to work on a fix for Web Mail issue and will provide updates as soon as there is more information to share.\n\nWe appreciate your patience as we work to resolve this issue.",
        "createdAt": "2026-05-14T19:00:53.465+00:00"
      },
      {
        "id": "update_statuspage_zoom_78xw6l1k6s63_5ks76gsxz4c6",
        "status": "identified",
        "body": "We continue to work on a fix for Web Mail issue and will provide updates as soon as there is more information to share.\n\nWe appreciate your patience as we work to resolve this issue.",
        "createdAt": "2026-05-15T03:08:35.722+00:00"
      },
      {
        "id": "update_statuspage_zoom_78xw6l1k6s63_fy96t6fgmv5v",
        "status": "identified",
        "body": "We continue to work on a fix for Web Mail issue and will provide updates as soon as there is more information to share.\n\nWe appreciate your patience as we work to resolve this issue.",
        "createdAt": "2026-05-15T11:58:26.619+00:00"
      },
      {
        "id": "update_statuspage_zoom_78xw6l1k6s63_jntxqs49k8jj",
        "status": "identified",
        "body": "We continue to work on a fix for Web Mail issue and will provide updates as soon as there is more information to share.\n\nWe appreciate your patience as we work to resolve this issue.",
        "createdAt": "2026-05-15T22:59:54.357+00:00"
      },
      {
        "id": "update_statuspage_zoom_78xw6l1k6s63_qlynshyyms37",
        "status": "identified",
        "body": "We continue to work on a fix for Web Mail issue and will provide updates as soon as there is more information to share.\n\nWe appreciate your patience as we work to resolve this issue.",
        "createdAt": "2026-05-16T07:04:02.947+00:00"
      },
      {
        "id": "update_statuspage_zoom_78xw6l1k6s63_963b3b3l9s3n",
        "status": "identified",
        "body": "We continue to work on a fix for Web Mail issue and will provide updates as soon as there is more information to share.\n\nWe appreciate your patience as we work to resolve this issue.",
        "createdAt": "2026-05-16T15:03:25.273+00:00"
      },
      {
        "id": "update_statuspage_zoom_78xw6l1k6s63_4nt6gq3c8f11",
        "status": "identified",
        "body": "We continue to work on a fix for Web Mail issue and will provide updates as soon as there is more information to share.\n\nWe appreciate your patience as we work to resolve this issue.",
        "createdAt": "2026-05-16T23:03:19.03+00:00"
      },
      {
        "id": "update_statuspage_zoom_78xw6l1k6s63_k2hbjt6fr1v5",
        "status": "identified",
        "body": "We continue to work on a fix for Web Mail issue and will provide updates as soon as there is more information to share.\n\nWe appreciate your patience as we work to resolve this issue.",
        "createdAt": "2026-05-17T07:00:09.84+00:00"
      },
      {
        "id": "update_statuspage_zoom_78xw6l1k6s63_70svzv5smdpz",
        "status": "monitoring",
        "body": "The service degradation affecting Web mail has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.",
        "createdAt": "2026-05-17T08:27:10.26+00:00"
      },
      {
        "id": "update_statuspage_zoom_78xw6l1k6s63_r814ndc8m4d2",
        "status": "resolved",
        "body": "This incident has been resolved and the affected services have been restored.",
        "createdAt": "2026-05-17T08:39:29.242+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}