{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-13T11:18:23.327Z"
  },
  "data": {
    "id": "incident_statuspage_zapier_01KWYRHDF5QQTZVKQY3YYXG2K3",
    "slug": "zapier-users-who-sign-up-for-a-team-trial-are-instead-signed-up-for-a-pro-trial-2026-07-07",
    "title": "Users who sign up for a Team trial are instead signed up for a Pro trial.",
    "summary": "Users who sign up for a Team trial are instead signed up for a Pro trial.",
    "status": "resolved",
    "severity": "minor",
    "startedAt": "2026-07-07T17:03:17+00:00",
    "updatedAt": "2026-07-08T00:08:58+00:00",
    "resolvedAt": "2026-07-08T00:08:58+00:00",
    "provider": {
      "slug": "zapier",
      "name": "Zapier"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/zapier-users-who-sign-up-for-a-team-trial-are-instead-signed-up-for-a-pro-trial-2026-07-07",
      "api": "/api/v1/incidents/zapier-users-who-sign-up-for-a-team-trial-are-instead-signed-up-for-a-pro-trial-2026-07-07",
      "providerHtml": "/providers/zapier"
    },
    "impactSummary": "Zapier reported a none event for the affected tracked services.",
    "source": {
      "id": "source_zapier_status",
      "kind": "official_api",
      "name": "Zapier Status",
      "checkedAt": "2026-07-13T11:15:04.783+00:00",
      "officialUrl": "https://status.zapier.com/",
      "statusPageUrl": "https://status.zapier.com/"
    },
    "updates": [
      {
        "id": "update_statuspage_zapier_01KWYRHDF5QQTZVKQY3YYXG2K3_01KWYRHDF5XPY311H4HJEBX73G",
        "status": "investigating",
        "body": "We have reports that users who sign up for a Team trial are actually enrolled in a Pro trial. This means that Teams features are not available during the trial period.\n\nOur Engineering team is aware of the issue and is working to resolve it. We'll continue to give updates as we make progress.",
        "createdAt": "2026-07-07T17:03:17+00:00"
      },
      {
        "id": "update_statuspage_zapier_01KWYRHDF5QQTZVKQY3YYXG2K3_01KWZ09ZPSZ8H68D8KBJARNQKR",
        "status": "investigating",
        "body": "We’re aware an issue where some users who sign up for a Teams trial are instead enrolled in a Pro trial. As a result, Teams features may not be available during the trial period.\n\nOur engineering team is continuing to investigate this issue and is working to resolve it. We’ll share another update by 2:15pm PT / 21:15 UTC.\n\nIf you're experiencing any other issues with your account please contact Support at [https://zapier.com/app/get-help](https://zapier.com/app/get-help \"https://zapier.com/app/get-help\").",
        "createdAt": "2026-07-07T19:19:02+00:00"
      },
      {
        "id": "update_statuspage_zapier_01KWYRHDF5QQTZVKQY3YYXG2K3_01KWZ83YQBS2101E8AB4667Y3B",
        "status": "investigating",
        "body": "We’re aware of an issue where some users who try to start a Teams trial from our pricing page are instead placed on a Pro trial, so Teams features may not be available during the trial.\n\nOur engineering team is investigating a fix to restore the correct Teams trial signup experience. We will provide the update by 4:15pm PT / 23:15 UTC.\n\nIf you’re experiencing any other issues with your account, please contact Support at [https://zapier.com/app/get-help](https://zapier.com/app/get-help \"https://zapier.com/app/get-help\").",
        "createdAt": "2026-07-07T21:35:33+00:00"
      },
      {
        "id": "update_statuspage_zapier_01KWYRHDF5QQTZVKQY3YYXG2K3_01KWZCKE4ZZEJ9HQRE5YMZN249",
        "status": "monitoring",
        "body": "We've identified and applied a fix for the issue where users signing up for a Teams trial from our pricing page were instead being placed on a Pro trial.\n\nNew signups should now correctly receive a Teams trial with full access to Teams features.\n\nIf you're experiencing any other issues with your account, please contact Support at [https://zapier.com/app/get-help](https://zapier.com/app/get-help \"https://zapier.com/app/get-help\").",
        "createdAt": "2026-07-07T22:53:55+00:00"
      },
      {
        "id": "update_statuspage_zapier_01KWYRHDF5QQTZVKQY3YYXG2K3_01KWZGWW3KPM5S31VPZNM3KK0G",
        "status": "resolved",
        "body": "A fix has been deployed and we have confirmed no further failures since the rollout. Users signing up for a Teams trial from our pricing page _should_ now receive a Teams trial with access to Teams features.\n\nThis incident is resolved.\n\nIf you're experiencing any other issues with your account, please contact Support at [https://zapier.com/app/get-help](https://zapier.com/app/get-help \"https://zapier.com/app/get-help\").",
        "createdAt": "2026-07-08T00:08:58+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}