{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-13T14:53:40.575Z"
  },
  "data": {
    "id": "incident_statuspage_zapier_01KRFQM06XNZGJ85EF6WSCZ59J",
    "slug": "zapier-facebook-lead-ads-error-unsuported-get-request-object-with-id-does-not-2026-05-13-6wscz59j",
    "title": "Facebook Lead Ads Error: \"Unsuported get request. Object with ID \"...\" does not exist, cannot be loaded due to missing permissions or does not support this operation\"",
    "summary": "Facebook Lead Ads Error: \"Unsuported get request. Object with ID \"...\" does not exist, cannot be loaded due to missing permissions or does not support this operation\"",
    "status": "resolved",
    "severity": "minor",
    "startedAt": "2026-05-13T03:55:49+00:00",
    "updatedAt": "2026-05-13T15:49:24+00:00",
    "resolvedAt": "2026-05-13T15:49:24+00:00",
    "provider": {
      "slug": "zapier",
      "name": "Zapier"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/zapier-facebook-lead-ads-error-unsuported-get-request-object-with-id-does-not-2026-05-13-6wscz59j",
      "api": "/api/v1/incidents/zapier-facebook-lead-ads-error-unsuported-get-request-object-with-id-does-not-2026-05-13-6wscz59j",
      "providerHtml": "/providers/zapier"
    },
    "impactSummary": "Zapier reported a none event for the affected tracked services.",
    "source": {
      "id": "source_zapier_status",
      "kind": "official_api",
      "name": "Zapier Status",
      "checkedAt": "2026-07-13T14:50:15.89+00:00",
      "officialUrl": "https://status.zapier.com/",
      "statusPageUrl": "https://status.zapier.com/"
    },
    "updates": [
      {
        "id": "update_statuspage_zapier_01KRFQM06XNZGJ85EF6WSCZ59J_01KRFQM06XMF6P5Y0WMY1WB27N",
        "status": "investigating",
        "body": "We are currently investigating a spike in errors affecting Facebook Lead Ads integrations. Users may experience failures when running Zaps connected to Facebook Lead Ads, with errors related to missing permissions or unsupported requests.\n\nOur integrations team is actively investigating the root cause and working toward a resolution. We will provide updates as soon as we have more information.",
        "createdAt": "2026-05-13T03:55:49+00:00"
      },
      {
        "id": "update_statuspage_zapier_01KRFQM06XNZGJ85EF6WSCZ59J_01KRFYCB89KRZJ3W3C1PP1NN05",
        "status": "identified",
        "body": "We have identified the cause of the issue affecting Zaps connected to Facebook Lead Ads. Our investigation confirms this is due to an upstream issue with Meta's API — specifically, requests to Facebook Lead Ads are returning permission or access errors that originate on Meta's side.\n\nAt this stage, it does not appear that the Zapier product or Integration changes are contributing to this incident.\n\nUsers with Zaps that include Facebook Lead Ads steps may experience failures or see that new leads are not appearing in Zapier as expected.\n\nWe've reported the issue to Meta and are actively monitoring the situation, and will provide updates as the situation develops. Thank you for your patience.",
        "createdAt": "2026-05-13T05:53:59+00:00"
      },
      {
        "id": "update_statuspage_zapier_01KRFQM06XNZGJ85EF6WSCZ59J_01KRG4XJ905H10YQS188FFYR42",
        "status": "identified",
        "body": "We've identified the issue as an upstream issue impacting the Facebook Lead Ads API. This is causing failures for Facebook Lead Ads Zaps, including errors during lead hydration and missing leads.\n\n**What you may be experiencing:**\n\n• Your Facebook Lead Ads Zaps are failing to run\n\n• Some Zaps may have been automatically paused due to repeated errors\n\n\n**What we recommend:**\n\n• Do not manually turn off your Facebook Lead Ads Zaps\n\n• If your Zap has been automatically paused, please leave it as-is for now, as it may automatically turn off again\n\n• Once the upstream Facebook issue is resolved, we will work to replay the missed leads\n\n\nOur team has submitted a bug report to Facebook and is actively monitoring the situation. We are also identifying all affected Zaps so we can support recovery as quickly as possible once Facebook restores the service.\n\nWe will post another update when the situation changes or when we have more information to share.",
        "createdAt": "2026-05-13T07:48:14+00:00"
      },
      {
        "id": "update_statuspage_zapier_01KRFQM06XNZGJ85EF6WSCZ59J_01KRGQZBATZF0EA038G3BQDBNH",
        "status": "identified",
        "body": "We're now seeing a significant decrease in errors related to Facebook Lead Ads, indicating that Meta has begun mitigating the upstream issue affecting lead retrieval.\n\nCurrent Status: Error rates are dropping, and we're confirming that leads are beginning to flow through again for affected Zaps. We're actively monitoring the situation to ensure full recovery.\n\nNext Steps: Our team is now working on replaying the leads that failed to process during the incident window. We'll have more details on timing and any customer actions needed in our next update.\n\nThank you for your patience as we work through this with Meta. We'll continue to post updates as the situation progresses.",
        "createdAt": "2026-05-13T13:21:16+00:00"
      },
      {
        "id": "update_statuspage_zapier_01KRFQM06XNZGJ85EF6WSCZ59J_01KRGTT59RVEVC7ETRZHB32CD1",
        "status": "monitoring",
        "body": "Facebook has mitigated the upstream issue affecting Facebook Lead Ads lead retrieval.\n\nThe incident began at approximately **1:20am UTC on May 13, 2026** and was resolved at **10:38am UTC on May 13, 2026**.\n\nYour Zaps should now be functioning as expected, and new leads from Facebook should resume flowing through normally. We’ll continue monitoring and will share another update if anything changes.",
        "createdAt": "2026-05-13T14:10:51+00:00"
      },
      {
        "id": "update_statuspage_zapier_01KRFQM06XNZGJ85EF6WSCZ59J_01KRH0EK6EJNA6BJA852SXXTX9",
        "status": "resolved",
        "body": "Between approximately 1:20 AM UTC and 10:38 AM UTC on May 13, 2026, Zaps using Facebook Lead Ads experienced failures due to an upstream issue with Meta’s Facebook Lead Ads API.\nDuring this time, Facebook Lead Ads Zaps were unable to process new leads. Some Zaps may have been automatically turned off due to repeated errors.\nMeta has resolved the issue on their end, and error rates have returned to normal. Your Zaps should now be functioning as expected, and new leads from Facebook will resume flowing through normally.\nZaps that were automatically turned off have been re-enabled, and failed runs have been replayed.\nIf you’re still experiencing issues, contact Support: [https://zapier.com/app/get-help](https://zapier.com/app/get-help \"https://zapier.com/app/get-help\")",
        "createdAt": "2026-05-13T15:49:24+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}