{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-10-24T05:37:03.163Z"
  },
  "data": {
    "id": "incident_statuspage_zapier_01M5M64DQSY4FAAKQFF6K8CBX1",
    "slug": "zapier-connection-errors-affecting-salesforce-pardot-zaps-2026-10-23",
    "title": "Connection errors affecting Salesforce Pardot Zaps",
    "summary": "Connection errors affecting Salesforce Pardot Zaps",
    "status": "investigating",
    "stale": false,
    "severity": "major",
    "startedAt": "2026-10-23T10:50:29+00:00",
    "updatedAt": "2026-10-23T22:18:45+00:00",
    "resolvedAt": null,
    "provider": {
      "slug": "zapier",
      "name": "Zapier"
    },
    "affectedServices": [
      {
        "slug": "zapier-zap-runs",
        "name": "Zap Execution"
      }
    ],
    "links": {
      "html": "/incidents/zapier-connection-errors-affecting-salesforce-pardot-zaps-2026-10-23",
      "api": "/api/v1/incidents/zapier-connection-errors-affecting-salesforce-pardot-zaps-2026-10-23",
      "providerHtml": "/providers/zapier",
      "alerts": "https://outagedeck.com/account?stack=zapier&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Zapier reported a major event for the affected tracked services.",
    "source": {
      "id": "source_zapier_status",
      "kind": "official_api",
      "name": "Zapier Status",
      "checkedAt": "2026-10-24T05:30:10.419+00:00",
      "stale": false,
      "officialUrl": "https://status.zapier.com/",
      "statusPageUrl": "https://status.zapier.com/"
    },
    "updates": [
      {
        "id": "update_statuspage_zapier_01M5M64DQSY4FAAKQFF6K8CBX1_01M5M64DQS0QQF79WMJ8PY1FCH",
        "status": "investigating",
        "body": "Some customers using the Salesforce Pardot integration are experiencing connection errors that prevent their Zaps from running. Other Pardot connections continue to run normally. We are investigating the ongoing errors and checking recovery of affected connections and delayed Zap runs.\n\nIf you need any assistance in the meantime, please contact our support team [here](https://zapier.com/app/get-help \"here\").",
        "createdAt": "2026-10-23T10:50:29+00:00"
      },
      {
        "id": "update_statuspage_zapier_01M5M64DQSY4FAAKQFF6K8CBX1_01M5MAF2QRD55MF9WRZSYMC06E",
        "status": "investigating",
        "body": "We have confirmed that this is an upstream issue with the Pardot service and are monitoring its status. There is no confirmed recovery time yet.\n\nWe are assessing whether any trigger activity was missed during the disruption and whether additional recovery steps will be needed.\n\nOnce connections recover, we will verify that affected Zaps resume and check whether delayed or held runs need additional attention. We will let you know if any action is required from your team.\n\nIf you need assistance in the meantime, please [contact our support team](https://zapier.com/app/get-help \"contact our support team\").",
        "createdAt": "2026-10-23T12:06:13+00:00"
      },
      {
        "id": "update_statuspage_zapier_01M5M64DQSY4FAAKQFF6K8CBX1_01M5MRXYDXWPTAA848FEEVM8Y3",
        "status": "investigating",
        "body": "Reconnecting your Salesforce Pardot account in Zapier may resolve the connection errors. We have observed recovery for a small number of customers who appear to have reconnected their accounts, but have not yet confirmed that this works for everyone affected.\n\nIf you are still experiencing errors, try reconnecting your Pardot account. If errors persist or you need help, please [contact our support team](https://zapier.com/app/get-help \"contact our support team\"). We are continuing to work with Salesforce on the underlying issue.",
        "createdAt": "2026-10-23T16:19:00+00:00"
      },
      {
        "id": "update_statuspage_zapier_01M5M64DQSY4FAAKQFF6K8CBX1_01M5NDGNTQ0W927C439WDC67PK",
        "status": "investigating",
        "body": "We're continuing to investigate the Salesforce Pardot connection errors and are working with Salesforce to identify the underlying cause.\n\nReconnecting your Pardot account in Zapier may resolve the errors. We've seen recovery for a small number of customers who reconnected, but we haven't confirmed that this works for everyone affected.\n\nIf you're still seeing errors after reconnecting, or you need help, please [contact our support team.](https://zapier.com/app/get-help \"contact our support team.\")\n\nThank you for your patience, and we'll share another update as soon as we have more information.",
        "createdAt": "2026-10-23T22:18:45+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}