{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-08-13T04:11:49.253Z"
  },
  "data": {
    "id": "incident_statuspage_yotpo_5l7ss9s7h028",
    "slug": "yotpo-yotpo-service-disruption-notice-2026-05-18",
    "title": "Yotpo Service Disruption notice",
    "summary": "Yotpo Service Disruption notice",
    "status": "resolved",
    "severity": "minor",
    "startedAt": "2026-05-18T17:21:08.87+00:00",
    "updatedAt": "2026-05-18T18:49:32.599+00:00",
    "resolvedAt": "2026-05-18T18:49:32.58+00:00",
    "provider": {
      "slug": "yotpo",
      "name": "Yotpo"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/yotpo-yotpo-service-disruption-notice-2026-05-18",
      "api": "/api/v1/incidents/yotpo-yotpo-service-disruption-notice-2026-05-18",
      "providerHtml": "/providers/yotpo",
      "alerts": "https://outagedeck.com/account?stack=yotpo&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Yotpo reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_yotpo_status",
      "kind": "official_api",
      "name": "Yotpo Status",
      "checkedAt": "2026-08-13T04:05:04.674+00:00",
      "officialUrl": "https://status.yotpo.com",
      "statusPageUrl": "https://status.yotpo.com"
    },
    "updates": [
      {
        "id": "update_statuspage_yotpo_5l7ss9s7h028_42pl8pcj2v0n",
        "status": "investigating",
        "body": "We are investigating an interruption in the Yotpo L&R service, causing customer data not showing to some merchants using the new Loyalty Tiers feature.\n\nWe apologize for the temporary inconvenience. More details to follow in the next status update\n\nStart Time: 12:50 PM EST\n\nThe Yotpo Support Team",
        "createdAt": "2026-05-18T17:21:08.956+00:00"
      },
      {
        "id": "update_statuspage_yotpo_5l7ss9s7h028_1n7nylfgwyrt",
        "status": "identified",
        "body": "At 1:05 PM EST, our team identified the cause of the disruption affecting some Loyalty & Referrals merchants. A backend issue with our Loyalty Tiers service was preventing customer data from loading correctly in Admin for some stores.\n\nWe are restarting the affected systems and monitoring recovery. We’ll post another update as soon as we have more to share.\n\nWe apologize for the inconvenience and appreciate your patience.",
        "createdAt": "2026-05-18T17:35:28.892+00:00"
      },
      {
        "id": "update_statuspage_yotpo_5l7ss9s7h028_dd6t6zgpstbj",
        "status": "monitoring",
        "body": "Our team applied a fix around 1:35 PM EST, and we are seeing a significant reduction in errors since 1:37 PM EST. Some merchants using Loyalty Tiers may still experience brief delays while we confirm full recovery across all stores.\n\nNo customer data has been lost — this issue affected the display and loading of customer data in Admin, not the underlying records.\n\nWe will continue monitoring the service and will post another update once we can confirm the issue is fully resolved.",
        "createdAt": "2026-05-18T17:50:34.264+00:00"
      },
      {
        "id": "update_statuspage_yotpo_5l7ss9s7h028_24q4rn8jtgrt",
        "status": "resolved",
        "body": "This incident has been resolved.\n\nFull service recovery was confirmed at 2:40 PM EST. Loyalty Tiers customer data is loading normally in Admin, and we are no longer seeing related errors.\n\nEnd Time: 2:40 PM EST\n\nThank you for your patience,\nThe Yotpo Support Team",
        "createdAt": "2026-05-18T18:49:32.58+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}