{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-08-13T04:11:16.992Z"
  },
  "data": {
    "id": "incident_statuspage_yotpo_59wn14xtfzdv",
    "slug": "yotpo-loyalty-service-degradation-2026-07-10",
    "title": "Loyalty service degradation",
    "summary": "Loyalty service degradation",
    "status": "resolved",
    "severity": "major",
    "startedAt": "2026-07-10T17:31:49.305+00:00",
    "updatedAt": "2026-07-10T18:32:26.717+00:00",
    "resolvedAt": "2026-07-10T18:32:26.702+00:00",
    "provider": {
      "slug": "yotpo",
      "name": "Yotpo"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/yotpo-loyalty-service-degradation-2026-07-10",
      "api": "/api/v1/incidents/yotpo-loyalty-service-degradation-2026-07-10",
      "providerHtml": "/providers/yotpo",
      "alerts": "https://outagedeck.com/account?stack=yotpo&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Yotpo reported a major event for the affected tracked services.",
    "source": {
      "id": "source_yotpo_status",
      "kind": "official_api",
      "name": "Yotpo Status",
      "checkedAt": "2026-08-13T04:05:04.674+00:00",
      "officialUrl": "https://status.yotpo.com",
      "statusPageUrl": "https://status.yotpo.com"
    },
    "updates": [
      {
        "id": "update_statuspage_yotpo_59wn14xtfzdv_6ccgqfb63xy1",
        "status": "identified",
        "body": "We are aware of degraded performance affecting Yotpo Loyalty and are actively working on it.\n\nWe have identified the cause: our systems are affected by an ongoing incident at LaunchDarkly, a third-party service we use for feature configuration. You can follow their status here: https://status.launchdarkly.com/\n\nTimeline (UTC)\n\n16:16 UTC — LaunchDarkly began investigating flag evaluation errors and UI availability issues\n16:26 UTC — LaunchDarkly identified the issue and began implementing a fix\n17:10 UTC — LaunchDarkly confirmed their web application was unavailable and that flag delivery evaluations had an elevated failure rate\n17:12 UTC — LaunchDarkly identified the root cause and is implementing a fix\nCurrent impact\n\nDelays in loyalty data processing (orders, customers, and related sync flows)\nIntermittent API failures (degraded performance, not a full outage)\nSome users may be unable to access the Loyalty admin and are redirected to the Yotpo account lobby\nData safety: We do not expect permanent data loss on the Yotpo side. However, any failed order or customer processing API calls will need to be retried once service is restored. Shopify webhook deliveries that fail during this window should also be retried automatically by Shopify.\n\nOur engineering team is monitoring the situation and will post an update when we have more information or when service is restored.",
        "createdAt": "2026-07-10T17:31:49.428+00:00"
      },
      {
        "id": "update_statuspage_yotpo_59wn14xtfzdv_py8v10g3lyjg",
        "status": "resolved",
        "body": "The incident affecting Yotpo Loyalty has been resolved as of 18:10 UTC. All systems are operating normally.\n\nWe apologize for any inconvenience. If you continue to experience issues, please contact Yotpo Support.",
        "createdAt": "2026-07-10T18:32:26.702+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}