{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-09-22T22:06:11.146Z"
  },
  "data": {
    "id": "incident_statuspage_xero_pc60kshsvg70",
    "slug": "xero-global-some-customers-unable-to-raise-cases-or-contact-support-2026-09-16",
    "title": "Global: Salesforce is currently experiencing a major service disruption impacting multiple instances across all regions, we're aware that some customers are currently unable to raise cases, contact support, use in-app help or access Xero Central",
    "summary": "Global: Salesforce is currently experiencing a major service disruption impacting multiple instances across all regions, we're aware that some customers are currently unable to raise cases, contact support, use in-app help or access Xero Central",
    "status": "resolved",
    "stale": false,
    "severity": "major",
    "startedAt": "2026-09-16T08:49:12+00:00",
    "updatedAt": "2026-09-16T15:12:48.387+00:00",
    "resolvedAt": "2026-09-16T15:12:48.373+00:00",
    "provider": {
      "slug": "xero",
      "name": "Xero"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/xero-global-some-customers-unable-to-raise-cases-or-contact-support-2026-09-16",
      "api": "/api/v1/incidents/xero-global-some-customers-unable-to-raise-cases-or-contact-support-2026-09-16",
      "providerHtml": "/providers/xero",
      "alerts": "https://outagedeck.com/account?stack=xero&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Xero reported a major event for the affected tracked services.",
    "source": {
      "id": "source_xero_status",
      "kind": "official_api",
      "name": "Xero Status",
      "checkedAt": "2026-09-22T22:05:05.027+00:00",
      "stale": false,
      "officialUrl": "https://status.xero.com",
      "statusPageUrl": "https://status.xero.com"
    },
    "updates": [
      {
        "id": "update_statuspage_xero_pc60kshsvg70_lp5qy2tf2sq8",
        "status": "investigating",
        "body": "We're that some customers unable to raise cases, contact support, use in-app help or access Xero Central. We're investigating this with our third-party provider urgently.",
        "createdAt": "2026-09-16T08:49:12.335+00:00"
      },
      {
        "id": "update_statuspage_xero_pc60kshsvg70_3dm94s2qtqbw",
        "status": "investigating",
        "body": "Salesforce is currently experiencing a major service disruption impacting multiple instances across all regions, we're aware that some customers are currently unable to raise cases, contact support, use in-app help or access Xero Central. We're investigating this with Salesforce as a priority. Please note, this does not impact your access to the Xero platform.\n\nOur teams are actively monitoring the situation. We are in direct contact with Salesforce, who are treating this as a critical incident and working to restore services as quickly as possible. We will share further updates as the situation develops.",
        "createdAt": "2026-09-16T10:19:31.81+00:00"
      },
      {
        "id": "update_statuspage_xero_pc60kshsvg70_ky2t1h9hyqzq",
        "status": "monitoring",
        "body": "Salesforce has implemented a fix and we are currently monitoring the results.",
        "createdAt": "2026-09-16T13:56:25.062+00:00"
      },
      {
        "id": "update_statuspage_xero_pc60kshsvg70_c9bpjvqfqgq6",
        "status": "resolved",
        "body": "Salesforce has implemented a fix for the issue that was preventing some customers are from raising cases, contacting support, using in-app help or accessing Xero Central",
        "createdAt": "2026-09-16T15:12:48.373+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}