{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-13T00:09:47.011Z"
  },
  "data": {
    "id": "incident_statuspage_webflow_kdtchw1lvsfv",
    "slug": "webflow-resolved-reports-of-intermittent-5xx-errors-on-some-hosted-sites-and-2026-04-14-hw1lvsfv",
    "title": "[RESOLVED] Reports of intermittent 5xx errors on some hosted sites and issues accessing Webflow services",
    "summary": "[RESOLVED] Reports of intermittent 5xx errors on some hosted sites and issues accessing Webflow services",
    "status": "resolved",
    "severity": "major",
    "startedAt": "2026-04-14T18:07:12+00:00",
    "updatedAt": "2026-04-15T15:24:22.696+00:00",
    "resolvedAt": "2026-04-15T06:08:16+00:00",
    "provider": {
      "slug": "webflow",
      "name": "Webflow"
    },
    "affectedServices": [
      {
        "slug": "webflow-designer",
        "name": "Designer & Publishing"
      }
    ],
    "links": {
      "html": "/incidents/webflow-resolved-reports-of-intermittent-5xx-errors-on-some-hosted-sites-and-2026-04-14-hw1lvsfv",
      "api": "/api/v1/incidents/webflow-resolved-reports-of-intermittent-5xx-errors-on-some-hosted-sites-and-2026-04-14-hw1lvsfv",
      "providerHtml": "/providers/webflow"
    },
    "impactSummary": "Webflow reported a major event for the affected tracked services.",
    "source": {
      "id": "source_webflow_status",
      "kind": "official_api",
      "name": "Webflow Status",
      "checkedAt": "2026-07-13T00:05:02.682+00:00",
      "officialUrl": "https://status.webflow.com",
      "statusPageUrl": "https://status.webflow.com"
    },
    "updates": [
      {
        "id": "update_statuspage_webflow_kdtchw1lvsfv_p198y1ybpn0b",
        "status": "investigating",
        "body": "We are currently investigating reports of 5xx errors affecting some hosted sites, as well as issues loading the Dashboard.\n\nOur team is actively investigating the root cause and working to restore normal service as quickly as possible. We will share another update as soon as possible.",
        "createdAt": "2026-04-14T14:15:13.358+00:00"
      },
      {
        "id": "update_statuspage_webflow_kdtchw1lvsfv_c1nkqj6bn3sf",
        "status": "investigating",
        "body": "We are continuing to investigate an issue causing 5xx errors on some hosted sites and preventing the Dashboard, Webflow Canvas, and Webflow.com from loading as expected. We are actively working to identify the root cause and restore normal service as quickly as possible.\n\nIf you are able to access the Dashboard or interact with sites via our public API, we recommend refraining from republishing sites at this time while we work to resolve the issue.\n\nWe will share another update as soon as more information becomes available.",
        "createdAt": "2026-04-14T14:47:20.096+00:00"
      },
      {
        "id": "update_statuspage_webflow_kdtchw1lvsfv_my6mm89bsnfw",
        "status": "investigating",
        "body": "We are continuing to investigate an issue causing 5xx errors on some hosted sites and preventing the Dashboard, Webflow Canvas, and Webflow.com from loading as expected as a matter of urgency. We have also identified that the public API and form submissions are impacted. \n\nWe sincerely appreciate your patience and understanding as we work to resolve this incident.",
        "createdAt": "2026-04-14T15:16:48.65+00:00"
      },
      {
        "id": "update_statuspage_webflow_kdtchw1lvsfv_7hj2pbvfnt4x",
        "status": "investigating",
        "body": "We are continuing to investigate an issue impacting the following services: Hosted Sites, Dashboard, Webflow Canvas, Form submissions, Public API, and Webflow.com.\n\nOur team is making progress and remains fully engaged in resolving this issue as quickly as possible. Current efforts include:\n- Implementing mitigation actions aimed at reducing number of impacted sites\n- Working closely with our upstream cloud provider to investigate and identify further possible mitigation actions\n\nIf you are able to access the Dashboard or interact with sites via the API, we recommend refraining from republishing sites at this time while we continue to stabilize our services.\n\nWe understand the disruption this is causing and truly appreciate your continued patience. We will share another update as soon as more information becomes available.",
        "createdAt": "2026-04-14T16:32:04.539+00:00"
      },
      {
        "id": "update_statuspage_webflow_kdtchw1lvsfv_tm0zsdpd10y5",
        "status": "investigating",
        "body": "We have made significant progress in mitigating the issue impacting hosted sites, the Dashboard, Webflow Canvas, Webflow.com, Form submissions and the Public API. As a result, service has now been restored for the majority of customers. \n\nOur entire team remains fully engaged and is focused on resolving the issue for all remaining customers. We will continue to share updates as this work progresses. \n\nWe appreciate your continued patience and understanding as we work toward full resolution.",
        "createdAt": "2026-04-14T16:49:24.77+00:00"
      },
      {
        "id": "update_statuspage_webflow_kdtchw1lvsfv_g436g8wsh32m",
        "status": "investigating",
        "body": "We have made further progress in mitigating this issue, and at this time only a small number of sites remain impacted. Sites that remain impacted by this issue may experience the following:\n- CMS items not loading as expected or appearing as missing inside the CMS Data Manager\n- Issues working on CMS pages and/or pages with Collection Lists in the Webflow Canvas\n- Hosted site pages failing to load with 5xx errors\n- Errors when publishing\n\nAs we continue working toward full resolution with the active and urgent support of our upstream provider, we have temporarily disabled backup creation and corresponding restore actions out of an abundance of caution for all customers. Existing backup versions already created remain stable and unaffected.\n\nOur team remains actively focused on resolving the issue for all impacted sites and restoring full functionality. We will continue to share updates as progress is made.We appreciate your continued patience.",
        "createdAt": "2026-04-14T18:07:12.44+00:00"
      },
      {
        "id": "update_statuspage_webflow_kdtchw1lvsfv_qrgzgtyt6fcc",
        "status": "investigating",
        "body": "We are continuing to work urgently with our upstream storage provider to identify the best path forward to restore full service on the subset of sites that remain impacted by this issue. \n\nWe recognize the impact this issue is having for the remaining customers impacted and our entire team remains focused on resolving this incident as soon as possible.",
        "createdAt": "2026-04-14T19:29:04.485+00:00"
      },
      {
        "id": "update_statuspage_webflow_kdtchw1lvsfv_5985gpq78r1v",
        "status": "investigating",
        "body": "We are continuing to investigate this issue.",
        "createdAt": "2026-04-14T20:01:10.555+00:00"
      },
      {
        "id": "update_statuspage_webflow_kdtchw1lvsfv_6zkr1jlj8g6r",
        "status": "investigating",
        "body": "We are continuing to work with an upstream provider to restore full service for the small number of sites that remain impacted by this issue.\n\nAt this time, our team is actively monitoring progress and awaiting further updates. We understand the continued impact this may have and appreciate your patience while we work toward full resolution.\n\nWe recommend refraining from restoring sites while we continue to stabilize services.\n\nWe will continue to share updates as progress is made.",
        "createdAt": "2026-04-14T21:13:47.323+00:00"
      },
      {
        "id": "update_statuspage_webflow_kdtchw1lvsfv_yjdttbrkwdbv",
        "status": "identified",
        "body": "We have identified the underlying issue and are preparing to implement changes with an upstream provider to help restore service for the small number of sites that remain impacted by this issue.\n\nAt this time, our team is monitoring progress closely as this work moves forward. We understand the continued impact this may have and appreciate your patience while we work toward full resolution.\n\nFor impacted sites, we recommend refraining from restoring or publishing sites while we continue to stabilize services.\n\nWe will continue to share updates as progress is made.",
        "createdAt": "2026-04-14T22:23:12.071+00:00"
      },
      {
        "id": "update_statuspage_webflow_kdtchw1lvsfv_g2wj8hq1hd39",
        "status": "identified",
        "body": "We are continuing to implement changes in coordination with an upstream provider to restore service for the small number of sites that remain impacted by this issue.\n\nOur team remains actively engaged and is monitoring progress closely as this work continues. We understand the continued impact this may have and appreciate your patience while we work toward full resolution.\n\nFor impacted sites, we recommend refraining from restoring or publishing sites while we continue to stabilize services.\n\nWe will continue to share updates as progress is made.",
        "createdAt": "2026-04-14T23:48:23.134+00:00"
      },
      {
        "id": "update_statuspage_webflow_kdtchw1lvsfv_gwsfqlyxv08b",
        "status": "identified",
        "body": "We are continuing to implement changes in coordination with an upstream provider and are making progress toward restoring service for the small number of sites that remain impacted by this issue.\n\nOur team remains fully engaged and is monitoring progress closely as this work continues. We understand the continued impact this may have and appreciate your patience while we work toward full resolution.\n\nFor impacted sites, we recommend refraining from restoring or publishing sites while we continue to stabilize services.\n\nWe will continue to share updates as progress is made.",
        "createdAt": "2026-04-15T01:19:58.012+00:00"
      },
      {
        "id": "update_statuspage_webflow_kdtchw1lvsfv_v8n86w1hbhy5",
        "status": "identified",
        "body": "We are continuing to implement changes in coordination with an upstream provider as we work through the remaining steps required to restore service for the small number of sites still impacted by this issue.\n\nOur team remains fully engaged and is monitoring progress closely as this work continues. We understand the continued impact this may have and appreciate your patience while we work toward full resolution.\n\nFor impacted sites, we recommend refraining from restoring or publishing sites while we continue to stabilize services.\n\nWe will continue to share updates as progress is made.",
        "createdAt": "2026-04-15T02:40:43.24+00:00"
      },
      {
        "id": "update_statuspage_webflow_kdtchw1lvsfv_0rvg577lfh31",
        "status": "identified",
        "body": "We’re continuing to work closely with an upstream provider to implement additional changes aimed at resolving this issue. While we’ve seen improvement, a small number of sites may still experience intermittent errors or difficulty accessing Webflow services.\n\nOur team remains actively engaged and is monitoring progress as these changes are rolled out. We understand the ongoing impact and appreciate your continued patience while we work toward full resolution.\n\nFor impacted sites, we still recommend holding off on restoring or publishing until services are fully stabilized.\n\nWe’ll share another update as soon as more information becomes available.",
        "createdAt": "2026-04-15T03:48:25.634+00:00"
      },
      {
        "id": "update_statuspage_webflow_kdtchw1lvsfv_f2pjsl5hv32h",
        "status": "monitoring",
        "body": "A fix has been implemented in coordination with an upstream provider, and we’re no longer seeing customer impact related to this issue.\nIf you continue to experience issues, we recommend clearing your browser cache and retrying.\nWe’ll continue to monitor closely to ensure services remain stable. Thank you for your patience while we worked to resolve this.",
        "createdAt": "2026-04-15T04:08:53.983+00:00"
      },
      {
        "id": "update_statuspage_webflow_kdtchw1lvsfv_y8fyh67l1f9q",
        "status": "monitoring",
        "body": "We’re continuing to monitor the situation following the fix implemented in coordination with an upstream provider. At this time, we’re seeing stable performance and are not observing further customer impact.\n\nOur team remains actively engaged and is watching closely to ensure services continue operating as expected. If you continue to experience issues, we recommend retrying your request or clearing your browser cache.\n\nWe’ll share another update as soon as we have additional information. Thank you again for your patience while we worked through this.",
        "createdAt": "2026-04-15T05:23:54.297+00:00"
      },
      {
        "id": "update_statuspage_webflow_kdtchw1lvsfv_cljg9k0phprz",
        "status": "resolved",
        "body": "This incident that started at 14:15 UTC on April 14th is now resolved. By 16:21 UTC on April 14th, the issue was mitigated for the overwhelming majority of customers (~96%). For a full timeline, details on root cause and action items, you can refer to the following blog post prepared by our CTO, Allan Leinwand: webflow.com/blog/april-14-webflow-incident-report\n\nWe know this incident caused serious disruption, and sincerely appreciate your patience while we worked to resolve it.",
        "createdAt": "2026-04-15T06:08:16.906+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}