{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-11-12T19:13:11.222Z"
  },
  "data": {
    "id": "incident_statuspage_twilio_gd0nmpb378d3",
    "slug": "twilio-voice-call-silent-and-one-way-audio-between-a-subset-of-twilio-phone-2026-11-12-mpb378d3",
    "title": "Voice Call Silent and One-Way Audio from Colombia to a Subset of Twilio Mobile Numbers",
    "summary": "Voice Call Silent and One-Way Audio from Colombia to a Subset of Twilio Mobile Numbers",
    "status": "identified",
    "stale": false,
    "severity": "minor",
    "startedAt": "2026-11-12T16:53:51.382+00:00",
    "updatedAt": "2026-11-12T18:29:32.201+00:00",
    "resolvedAt": null,
    "provider": {
      "slug": "twilio",
      "name": "Twilio"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/twilio-voice-call-silent-and-one-way-audio-between-a-subset-of-twilio-phone-2026-11-12-mpb378d3",
      "api": "/api/v1/incidents/twilio-voice-call-silent-and-one-way-audio-between-a-subset-of-twilio-phone-2026-11-12-mpb378d3",
      "providerHtml": "/providers/twilio",
      "alerts": "https://outagedeck.com/account?stack=twilio&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Twilio reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_twilio_status",
      "kind": "official_api",
      "name": "Twilio Status",
      "checkedAt": "2026-11-12T19:10:09.125+00:00",
      "stale": false,
      "officialUrl": "https://status.twilio.com",
      "statusPageUrl": "https://status.twilio.com"
    },
    "updates": [
      {
        "id": "update_statuspage_twilio_gd0nmpb378d3_mw23z76lw2lf",
        "status": "investigating",
        "body": "Twilio customers may be experiencing voice call silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.",
        "createdAt": "2026-11-12T16:53:51.495+00:00"
      },
      {
        "id": "update_statuspage_twilio_gd0nmpb378d3_b5jlphxbf1r8",
        "status": "identified",
        "body": "Twilio customers may be experiencing silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.",
        "createdAt": "2026-11-12T17:56:03.159+00:00"
      },
      {
        "id": "update_statuspage_twilio_gd0nmpb378d3_d61kb3ftr21c",
        "status": "identified",
        "body": "Twilio customers may be experiencing voice call silent and one-way audio from network subscribers in Colombia to a subset of Twilio Mobile Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.",
        "createdAt": "2026-11-12T18:29:32.198+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}