{
  "meta": {
    "version": "v1",
    "pricing": {
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        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-10-13T16:10:47.331Z"
  },
  "data": {
    "id": "incident_statuspage_twilio_8r6hqst5pydb",
    "slug": "twilio-voice-call-failures-between-a-subset-of-twilio-phone-numbers-and-2026-10-13-qst5pydb",
    "title": "Voice Call Failures between a Subset of Twilio Phone Numbers and Multiple Networks in South Africa",
    "summary": "Voice Call Failures between a Subset of Twilio Phone Numbers and Multiple Networks in South Africa",
    "status": "monitoring",
    "stale": false,
    "severity": "minor",
    "startedAt": "2026-10-13T12:57:41.822+00:00",
    "updatedAt": "2026-10-13T15:14:58.069+00:00",
    "resolvedAt": null,
    "provider": {
      "slug": "twilio",
      "name": "Twilio"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/twilio-voice-call-failures-between-a-subset-of-twilio-phone-numbers-and-2026-10-13-qst5pydb",
      "api": "/api/v1/incidents/twilio-voice-call-failures-between-a-subset-of-twilio-phone-numbers-and-2026-10-13-qst5pydb",
      "providerHtml": "/providers/twilio",
      "alerts": "https://outagedeck.com/account?stack=twilio&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Twilio reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_twilio_status",
      "kind": "official_api",
      "name": "Twilio Status",
      "checkedAt": "2026-10-13T16:10:09.011+00:00",
      "stale": false,
      "officialUrl": "https://status.twilio.com",
      "statusPageUrl": "https://status.twilio.com"
    },
    "updates": [
      {
        "id": "update_statuspage_twilio_8r6hqst5pydb_6tpq9x78r4zl",
        "status": "investigating",
        "body": "Twilio customers may be experiencing voice call failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in South Africa. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.",
        "createdAt": "2026-10-13T12:57:42.086+00:00"
      },
      {
        "id": "update_statuspage_twilio_8r6hqst5pydb_hm8475bv5sf8",
        "status": "investigating",
        "body": "Twilio customers may be experiencing voice call failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in South Africa. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.",
        "createdAt": "2026-10-13T14:19:06.666+00:00"
      },
      {
        "id": "update_statuspage_twilio_8r6hqst5pydb_fs07mqlk55lk",
        "status": "identified",
        "body": "Twilio customers may be experiencing voice call failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.",
        "createdAt": "2026-10-13T14:21:42.712+00:00"
      },
      {
        "id": "update_statuspage_twilio_8r6hqst5pydb_zjqqsfnrywhr",
        "status": "monitoring",
        "body": "We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and network subscribers on multiple networks in South Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.",
        "createdAt": "2026-10-13T15:14:58.043+00:00"
      }
    ],
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}