{
  "meta": {
    "version": "v1",
    "pricing": {
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        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
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    "generatedAt": "2026-08-28T20:04:16.982Z"
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  "data": {
    "id": "incident_statuspage_twilio_94bxf8qbp9c5",
    "slug": "twilio-voice-call-failures-and-audio-quality-degradation-between-a-subset-of-2026-08-28-f8qbp9c5",
    "title": "Voice Call Failures and Audio Quality Degradation Between a Subset of Twilio Hong Kong Phone Numbers and Multiple Networks in Hong Kong",
    "summary": "Voice Call Failures and Audio Quality Degradation Between a Subset of Twilio Hong Kong Phone Numbers and Multiple Networks in Hong Kong",
    "status": "identified",
    "severity": "minor",
    "startedAt": "2026-08-28T10:33:05.735+00:00",
    "updatedAt": "2026-08-28T18:47:58.426+00:00",
    "resolvedAt": null,
    "provider": {
      "slug": "twilio",
      "name": "Twilio"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/twilio-voice-call-failures-and-audio-quality-degradation-between-a-subset-of-2026-08-28-f8qbp9c5",
      "api": "/api/v1/incidents/twilio-voice-call-failures-and-audio-quality-degradation-between-a-subset-of-2026-08-28-f8qbp9c5",
      "providerHtml": "/providers/twilio",
      "alerts": "https://outagedeck.com/account?stack=twilio&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Twilio reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_twilio_status",
      "kind": "official_api",
      "name": "Twilio Status",
      "checkedAt": "2026-08-28T20:00:19.747+00:00",
      "officialUrl": "https://status.twilio.com",
      "statusPageUrl": "https://status.twilio.com"
    },
    "updates": [
      {
        "id": "update_statuspage_twilio_94bxf8qbp9c5_w8hd48p4qbny",
        "status": "investigating",
        "body": "Twilio customers may be experiencing voice call failures and audio quality degradation between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Hong Kong. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.",
        "createdAt": "2026-08-28T10:33:05.844+00:00"
      },
      {
        "id": "update_statuspage_twilio_94bxf8qbp9c5_8hbmhvrcn16c",
        "status": "investigating",
        "body": "Twilio customers may be experiencing voice call failures and audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in Hong Kong. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.",
        "createdAt": "2026-08-28T11:33:30.546+00:00"
      },
      {
        "id": "update_statuspage_twilio_94bxf8qbp9c5_1cgh2tz09mmy",
        "status": "investigating",
        "body": "Twilio customers may be experiencing voice call failures and audio quality degradation between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Hong Kong. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.",
        "createdAt": "2026-08-28T13:39:19.609+00:00"
      },
      {
        "id": "update_statuspage_twilio_94bxf8qbp9c5_8b8fl06g2nks",
        "status": "identified",
        "body": "Twilio customers may be experiencing voice call failures and audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.",
        "createdAt": "2026-08-28T15:47:10.621+00:00"
      },
      {
        "id": "update_statuspage_twilio_94bxf8qbp9c5_23hgl8b748hq",
        "status": "identified",
        "body": "Twilio customers may be experiencing voice call failures and audio quality degradation between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.",
        "createdAt": "2026-08-28T16:47:32.589+00:00"
      },
      {
        "id": "update_statuspage_twilio_94bxf8qbp9c5_vrlpgd1b76ct",
        "status": "identified",
        "body": "Twilio customers may be experiencing voice call failures and audio quality degradation between a subset of Twilio Hong Kong Phone Numbers and network subscribers on multiple networks in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.",
        "createdAt": "2026-08-28T18:47:58.423+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
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  }
}