{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-10-13T17:55:29.447Z"
  },
  "data": {
    "id": "incident_statuspage_twilio_fj3sr5pft48s",
    "slug": "twilio-voice-call-audio-quality-degradation-between-twilio-phone-numbers-and-2026-10-13-r5pft48s",
    "title": "Voice Call Audio Quality Degradation between Twilio Phone Numbers and Multiple Networks in Brazil",
    "summary": "Voice Call Audio Quality Degradation between Twilio Phone Numbers and Multiple Networks in Brazil",
    "status": "identified",
    "stale": false,
    "severity": "minor",
    "startedAt": "2026-10-13T15:18:57.459+00:00",
    "updatedAt": "2026-10-13T16:59:59.493+00:00",
    "resolvedAt": null,
    "provider": {
      "slug": "twilio",
      "name": "Twilio"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/twilio-voice-call-audio-quality-degradation-between-twilio-phone-numbers-and-2026-10-13-r5pft48s",
      "api": "/api/v1/incidents/twilio-voice-call-audio-quality-degradation-between-twilio-phone-numbers-and-2026-10-13-r5pft48s",
      "providerHtml": "/providers/twilio",
      "alerts": "https://outagedeck.com/account?stack=twilio&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Twilio reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_twilio_status",
      "kind": "official_api",
      "name": "Twilio Status",
      "checkedAt": "2026-10-13T17:50:09.166+00:00",
      "stale": false,
      "officialUrl": "https://status.twilio.com",
      "statusPageUrl": "https://status.twilio.com"
    },
    "updates": [
      {
        "id": "update_statuspage_twilio_fj3sr5pft48s_2z4j56bxytg0",
        "status": "investigating",
        "body": "Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.",
        "createdAt": "2026-10-13T15:18:57.736+00:00"
      },
      {
        "id": "update_statuspage_twilio_fj3sr5pft48s_nrr2x0zcsdly",
        "status": "investigating",
        "body": "Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.",
        "createdAt": "2026-10-13T16:19:14.122+00:00"
      },
      {
        "id": "update_statuspage_twilio_fj3sr5pft48s_0tsvj68k9d31",
        "status": "identified",
        "body": "Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.",
        "createdAt": "2026-10-13T16:59:59.491+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}