{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-11-02T19:00:11.008Z"
  },
  "data": {
    "id": "incident_statuspage_twilio_k76vg1mcxj88",
    "slug": "twilio-some-customers-may-have-incorrect-balances-reflected-on-their-account-2026-11-02",
    "title": "Some Customers May Have Incorrect Balances Reflected on Their Account",
    "summary": "Some Customers May Have Incorrect Balances Reflected on Their Account",
    "status": "investigating",
    "stale": false,
    "severity": "minor",
    "startedAt": "2026-11-02T16:37:49.706+00:00",
    "updatedAt": "2026-11-02T18:36:53.297+00:00",
    "resolvedAt": null,
    "provider": {
      "slug": "twilio",
      "name": "Twilio"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/twilio-some-customers-may-have-incorrect-balances-reflected-on-their-account-2026-11-02",
      "api": "/api/v1/incidents/twilio-some-customers-may-have-incorrect-balances-reflected-on-their-account-2026-11-02",
      "providerHtml": "/providers/twilio",
      "alerts": "https://outagedeck.com/account?stack=twilio&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Twilio reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_twilio_status",
      "kind": "official_api",
      "name": "Twilio Status",
      "checkedAt": "2026-11-02T18:50:09.277+00:00",
      "stale": false,
      "officialUrl": "https://status.twilio.com",
      "statusPageUrl": "https://status.twilio.com"
    },
    "updates": [
      {
        "id": "update_statuspage_twilio_k76vg1mcxj88_bd2ny125zg80",
        "status": "investigating",
        "body": "Our engineering team is actively investigating the issue causing incorrect balances to be reflected on customer accounts. We are working to deploy a fix as quickly as possible. We will provide another update within the next 30 minutes, or sooner if additional information becomes available.",
        "createdAt": "2026-11-02T16:37:49.837+00:00"
      },
      {
        "id": "update_statuspage_twilio_k76vg1mcxj88_7nj0kqbqjxch",
        "status": "investigating",
        "body": "Our engineering team is still actively investigating the issue causing incorrect balances to be reflected on customer accounts. We are working to deploy a fix as quickly as possible. We will provide another update within the next hour, or sooner if additional information becomes available.",
        "createdAt": "2026-11-02T17:30:01.852+00:00"
      },
      {
        "id": "update_statuspage_twilio_k76vg1mcxj88_bsgm0xsr89ns",
        "status": "investigating",
        "body": "Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available.",
        "createdAt": "2026-11-02T18:36:53.295+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}