{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-11-04T22:48:34.713Z"
  },
  "data": {
    "id": "incident_statuspage_twilio_v5v1m9lldn65",
    "slug": "twilio-search-delays-on-enterprise-knowledge-2026-11-04",
    "title": "Search Delays on Enterprise Knowledge",
    "summary": "Search Delays on Enterprise Knowledge",
    "status": "monitoring",
    "stale": false,
    "severity": "minor",
    "startedAt": "2026-11-04T18:20:11+00:00",
    "updatedAt": "2026-11-04T21:43:05.795+00:00",
    "resolvedAt": null,
    "provider": {
      "slug": "twilio",
      "name": "Twilio"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/twilio-search-delays-on-enterprise-knowledge-2026-11-04",
      "api": "/api/v1/incidents/twilio-search-delays-on-enterprise-knowledge-2026-11-04",
      "providerHtml": "/providers/twilio",
      "alerts": "https://outagedeck.com/account?stack=twilio&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Twilio reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_twilio_status",
      "kind": "official_api",
      "name": "Twilio Status",
      "checkedAt": "2026-11-04T22:40:08.977+00:00",
      "stale": false,
      "officialUrl": "https://status.twilio.com",
      "statusPageUrl": "https://status.twilio.com"
    },
    "updates": [
      {
        "id": "update_statuspage_twilio_v5v1m9lldn65_pxtmyq3q59dc",
        "status": "investigating",
        "body": "We are experiencing elevated latency when searching and ingesting content in Enterprise Knowledge. Customers using Enterprise Knowledge, including those using it with Conversation Intelligence, may see slower than normal responses. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.",
        "createdAt": "2026-11-04T18:20:11.408+00:00"
      },
      {
        "id": "update_statuspage_twilio_v5v1m9lldn65_p8fgzvmvgqcv",
        "status": "investigating",
        "body": "We are continuing to investigate the issue on elevated latency when searching and ingesting content in Enterprise Knowledge. Customers using Enterprise Knowledge, including those using it with Conversation Intelligence, may see slower than normal responses. Our engineers are working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.",
        "createdAt": "2026-11-04T19:20:10.291+00:00"
      },
      {
        "id": "update_statuspage_twilio_v5v1m9lldn65_l3hvt8bjgg3x",
        "status": "monitoring",
        "body": "Enterprise Knowledge is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.",
        "createdAt": "2026-11-04T21:13:42.638+00:00"
      },
      {
        "id": "update_statuspage_twilio_v5v1m9lldn65_tt8wx7677293",
        "status": "monitoring",
        "body": "Enterprise Knowledge is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.",
        "createdAt": "2026-11-04T21:43:05.792+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}