{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-10-15T23:31:46.411Z"
  },
  "data": {
    "id": "incident_statuspage_twilio_zcvsyfz4mqzn",
    "slug": "twilio-on-call-engineers-are-investigating-2026-08-31-yfz4mqzn",
    "title": "Degraded Experience on S/S, CNAM and VI for Select Phone Numbers",
    "summary": "Degraded Experience on S/S, CNAM and VI for Select Phone Numbers",
    "status": "resolved",
    "stale": false,
    "severity": "minor",
    "startedAt": "2026-08-31T19:37:05.282+00:00",
    "updatedAt": "2026-09-01T02:43:52.401+00:00",
    "resolvedAt": "2026-09-01T02:43:52.387+00:00",
    "provider": {
      "slug": "twilio",
      "name": "Twilio"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/twilio-on-call-engineers-are-investigating-2026-08-31-yfz4mqzn",
      "api": "/api/v1/incidents/twilio-on-call-engineers-are-investigating-2026-08-31-yfz4mqzn",
      "providerHtml": "/providers/twilio",
      "alerts": "https://outagedeck.com/account?stack=twilio&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Twilio reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_twilio_status",
      "kind": "official_api",
      "name": "Twilio Status",
      "checkedAt": "2026-10-15T23:30:09.047+00:00",
      "stale": false,
      "officialUrl": "https://status.twilio.com",
      "statusPageUrl": "https://status.twilio.com"
    },
    "updates": [
      {
        "id": "update_statuspage_twilio_zcvsyfz4mqzn_npttr2t618q7",
        "status": "investigating",
        "body": "Our monitoring systems have detected a potential issue. Our engineers have been alerted and are investigating. We will provide an update when we have more details.",
        "createdAt": "2026-08-31T19:37:05.372+00:00"
      },
      {
        "id": "update_statuspage_twilio_zcvsyfz4mqzn_svmfgqw9hr1y",
        "status": "investigating",
        "body": "We are continuing to investigate this issue.",
        "createdAt": "2026-08-31T20:28:00.031+00:00"
      },
      {
        "id": "update_statuspage_twilio_zcvsyfz4mqzn_gqrt8th18sqr",
        "status": "identified",
        "body": "After monitoring for some time, we started seeing a degradation of the service. Some phone numbers on sub-accounts might witness degraded experience on S/S, CNAM and Voice Integrity. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.",
        "createdAt": "2026-08-31T20:28:47.554+00:00"
      },
      {
        "id": "update_statuspage_twilio_zcvsyfz4mqzn_2wfwycljpz25",
        "status": "identified",
        "body": "After monitoring for some time, we started seeing a degradation of the service. Some phone numbers on sub-accounts might witness degraded experience on S/S, CNAM and Voice Integrity. Our engineers are working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.",
        "createdAt": "2026-08-31T21:28:59.819+00:00"
      },
      {
        "id": "update_statuspage_twilio_zcvsyfz4mqzn_vpt9jnv8l837",
        "status": "identified",
        "body": "After monitoring for some time, we started seeing a degradation of the service. Some phone numbers on sub-accounts might witness degraded experience on S/S, CNAM and Voice Integrity. Our engineers are working to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.",
        "createdAt": "2026-08-31T23:28:02.43+00:00"
      },
      {
        "id": "update_statuspage_twilio_zcvsyfz4mqzn_ycqvsmzdhf34",
        "status": "resolved",
        "body": "The issue affecting S/S, CNAM, and Voice Integrity for phone numbers on sub-accounts has been successfully resolved. We have monitored the systems and confirmed that all services have returned to normal operation. We apologize for any inconvenience this may have caused and appreciate your patience.",
        "createdAt": "2026-09-01T02:43:52.387+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}