{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-09-02T03:51:49.545Z"
  },
  "data": {
    "id": "incident_statuspage_twilio_lb4nhvd0hlb8",
    "slug": "twilio-live-chat-support-failing-for-customers-2026-09-01",
    "title": "Live Chat Support Failing for Customers",
    "summary": "Live Chat Support Failing for Customers",
    "status": "identified",
    "severity": "minor",
    "startedAt": "2026-09-02T00:43:47+00:00",
    "updatedAt": "2026-09-02T02:31:14.424+00:00",
    "resolvedAt": null,
    "provider": {
      "slug": "twilio",
      "name": "Twilio"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/twilio-live-chat-support-failing-for-customers-2026-09-01",
      "api": "/api/v1/incidents/twilio-live-chat-support-failing-for-customers-2026-09-01",
      "providerHtml": "/providers/twilio",
      "alerts": "https://outagedeck.com/account?stack=twilio&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Twilio reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_twilio_status",
      "kind": "official_api",
      "name": "Twilio Status",
      "checkedAt": "2026-09-02T03:45:01.408+00:00",
      "officialUrl": "https://status.twilio.com",
      "statusPageUrl": "https://status.twilio.com"
    },
    "updates": [
      {
        "id": "update_statuspage_twilio_lb4nhvd0hlb8_lgphlq6m743n",
        "status": "investigating",
        "body": "We are investigating an issue affecting live chat support where Customers trying to engage with Twilio support via live Chat could fail. We expect to provide another update in 1 hour or as soon as more information becomes available.",
        "createdAt": "2026-09-01T23:48:52.876+00:00"
      },
      {
        "id": "update_statuspage_twilio_lb4nhvd0hlb8_y0jtzlrwqjjf",
        "status": "investigating",
        "body": "We are still investigating an issue affecting live chat support where Customers trying to engage with Twilio support via live Chat could fail. We expect to provide another update in 2 hours or as soon as more information becomes available.",
        "createdAt": "2026-09-02T00:43:47.346+00:00"
      },
      {
        "id": "update_statuspage_twilio_lb4nhvd0hlb8_vtbnm4wq8bp0",
        "status": "identified",
        "body": "Our engineers have identified the issue causing failures for customers attempting to engage with Twilio support via Live Chat when their chat is transferred, and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.",
        "createdAt": "2026-09-02T01:31:14.091+00:00"
      },
      {
        "id": "update_statuspage_twilio_lb4nhvd0hlb8_dsyjmq5lthr1",
        "status": "identified",
        "body": "Our engineers have identified the issue causing failures for customers attempting to engage with Twilio support via Live Chat when their chat is transferred, and are still working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.",
        "createdAt": "2026-09-02T02:31:14.42+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}