{"meta":{"version":"v1","pricing":{"public":{"label":"Public","description":"Read-only API access for lightweight status checks and public integrations."},"premium":{"label":"Premium (early access)","description":"API keys with higher hourly quotas are available now; webhooks, alerting, and exports are on the roadmap."}},"generatedAt":"2026-07-11T02:35:47.015Z"},"data":{"id":"incident_statuspage_twilio_k4tgsmtqwrxl","slug":"twilio-knowledge-sources-of-type-web-are-stuck-in-progress-2026-07-10","title":"Failing Knowledge Sources of Type 'Web' are Stuck In Progress","summary":"Failing Knowledge Sources of Type 'Web' are Stuck In Progress","status":"resolved","severity":"minor","startedAt":"2026-07-10T21:17:25.609+00:00","updatedAt":"2026-07-11T00:46:11.478+00:00","resolvedAt":"2026-07-11T00:46:11.46+00:00","provider":{"slug":"twilio","name":"Twilio"},"affectedServices":[],"links":{"html":"/incidents/twilio-knowledge-sources-of-type-web-are-stuck-in-progress-2026-07-10","api":"/api/v1/incidents/twilio-knowledge-sources-of-type-web-are-stuck-in-progress-2026-07-10","providerHtml":"/providers/twilio"},"impactSummary":"Twilio reported a minor event for the affected tracked services.","source":{"id":"source_twilio_status","kind":"official_api","name":"Twilio Status","checkedAt":"2026-07-11T02:35:01.794+00:00","officialUrl":"https://status.twilio.com","statusPageUrl":"https://status.twilio.com"},"updates":[{"id":"update_statuspage_twilio_k4tgsmtqwrxl_7gzxcdbmbqmt","status":"investigating","body":"We are observing knowledge sources of type 'web' are stuck in progress because the status update to set them to 'Failed' is failing. We expect to provide another update in 1 hour or as soon as more information becomes available.","createdAt":"2026-07-10T21:17:25.688+00:00"},{"id":"update_statuspage_twilio_k4tgsmtqwrxl_27p3b046mnys","status":"investigating","body":"We are observing knowledge sources of type 'web' are stuck in progress because the status update to set them to 'Failed' is failing. We expect to provide another update in 2 hours or as soon as more information becomes available.","createdAt":"2026-07-10T22:17:04.021+00:00"},{"id":"update_statuspage_twilio_k4tgsmtqwrxl_x1rfxc97w867","status":"investigating","body":"We are observing knowledge sources of type 'web' are stuck in progress because the status update to set them to 'Failed' is failing. We expect to provide another update in 4 hours or as soon as more information becomes available.","createdAt":"2026-07-11T00:17:10.251+00:00"},{"id":"update_statuspage_twilio_k4tgsmtqwrxl_mffc7zpjjnqn","status":"monitoring","body":"The issue has been identified and mitigated. All new knowledge sources for web should be process correctly now. For the affected Crawls, they are being re-processed. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.","createdAt":"2026-07-11T00:30:18.336+00:00"},{"id":"update_statuspage_twilio_k4tgsmtqwrxl_9lb27cj92pqb","status":"resolved","body":"All Knowledge Services are Operational and the Stuck Web Crawls are also completed. The issue has been resolved and Knowledge Services are operating normally at this time.","createdAt":"2026-07-11T00:46:11.46+00:00"}],"access":{"plan":"public","keyed":false}}}