{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-08-25T06:28:41.521Z"
  },
  "data": {
    "id": "incident_statuspage_twilio_k4tgsmtqwrxl",
    "slug": "twilio-knowledge-sources-of-type-web-are-stuck-in-progress-2026-07-10",
    "title": "Failing Knowledge Sources of Type 'Web' are Stuck In Progress",
    "summary": "Failing Knowledge Sources of Type 'Web' are Stuck In Progress",
    "status": "resolved",
    "severity": "minor",
    "startedAt": "2026-07-10T21:17:25.609+00:00",
    "updatedAt": "2026-07-11T00:46:11.478+00:00",
    "resolvedAt": "2026-07-11T00:46:11.46+00:00",
    "provider": {
      "slug": "twilio",
      "name": "Twilio"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/twilio-knowledge-sources-of-type-web-are-stuck-in-progress-2026-07-10",
      "api": "/api/v1/incidents/twilio-knowledge-sources-of-type-web-are-stuck-in-progress-2026-07-10",
      "providerHtml": "/providers/twilio",
      "alerts": "https://outagedeck.com/account?stack=twilio&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Twilio reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_twilio_status",
      "kind": "official_api",
      "name": "Twilio Status",
      "checkedAt": "2026-08-25T06:25:02.227+00:00",
      "officialUrl": "https://status.twilio.com",
      "statusPageUrl": "https://status.twilio.com"
    },
    "updates": [
      {
        "id": "update_statuspage_twilio_k4tgsmtqwrxl_7gzxcdbmbqmt",
        "status": "investigating",
        "body": "We are observing knowledge sources of type 'web' are stuck in progress because the status update to set them to 'Failed' is failing. We expect to provide another update in 1 hour or as soon as more information becomes available.",
        "createdAt": "2026-07-10T21:17:25.688+00:00"
      },
      {
        "id": "update_statuspage_twilio_k4tgsmtqwrxl_27p3b046mnys",
        "status": "investigating",
        "body": "We are observing knowledge sources of type 'web' are stuck in progress because the status update to set them to 'Failed' is failing. We expect to provide another update in 2 hours or as soon as more information becomes available.",
        "createdAt": "2026-07-10T22:17:04.021+00:00"
      },
      {
        "id": "update_statuspage_twilio_k4tgsmtqwrxl_x1rfxc97w867",
        "status": "investigating",
        "body": "We are observing knowledge sources of type 'web' are stuck in progress because the status update to set them to 'Failed' is failing. We expect to provide another update in 4 hours or as soon as more information becomes available.",
        "createdAt": "2026-07-11T00:17:10.251+00:00"
      },
      {
        "id": "update_statuspage_twilio_k4tgsmtqwrxl_mffc7zpjjnqn",
        "status": "monitoring",
        "body": "The issue has been identified and mitigated. All new knowledge sources for web should be process correctly now. For the affected Crawls, they are being re-processed. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.",
        "createdAt": "2026-07-11T00:30:18.336+00:00"
      },
      {
        "id": "update_statuspage_twilio_k4tgsmtqwrxl_9lb27cj92pqb",
        "status": "resolved",
        "body": "All Knowledge Services are Operational and the Stuck Web Crawls are also completed. The issue has been resolved and Knowledge Services are operating normally at this time.",
        "createdAt": "2026-07-11T00:46:11.46+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}