{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-10-21T01:40:47.595Z"
  },
  "data": {
    "id": "incident_statuspage_twilio_pq17rz6sfhj3",
    "slug": "twilio-issue-with-flex-agent-copilot-auto-wrap-up-notes-2026-10-20",
    "title": "Issue with Flex Agent Copilot Auto Wrap-up Notes",
    "summary": "Issue with Flex Agent Copilot Auto Wrap-up Notes",
    "status": "resolved",
    "stale": false,
    "severity": "minor",
    "startedAt": "2026-10-20T16:53:23.415+00:00",
    "updatedAt": "2026-10-20T18:58:10.481+00:00",
    "resolvedAt": "2026-10-20T18:58:10.454+00:00",
    "provider": {
      "slug": "twilio",
      "name": "Twilio"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/twilio-issue-with-flex-agent-copilot-auto-wrap-up-notes-2026-10-20",
      "api": "/api/v1/incidents/twilio-issue-with-flex-agent-copilot-auto-wrap-up-notes-2026-10-20",
      "providerHtml": "/providers/twilio",
      "alerts": "https://outagedeck.com/account?stack=twilio&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Twilio reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_twilio_status",
      "kind": "official_api",
      "name": "Twilio Status",
      "checkedAt": "2026-10-21T01:40:08.613+00:00",
      "stale": false,
      "officialUrl": "https://status.twilio.com",
      "statusPageUrl": "https://status.twilio.com"
    },
    "updates": [
      {
        "id": "update_statuspage_twilio_pq17rz6sfhj3_n03ytp34thrf",
        "status": "investigating",
        "body": "Our monitoring systems have detected a potential issue with Flex Agent Copilot Auto Wrap-up Notes. Our engineers have been alerted and are investigating. We will provide an update when we have more details.",
        "createdAt": "2026-10-20T16:53:23.475+00:00"
      },
      {
        "id": "update_statuspage_twilio_pq17rz6sfhj3_c3fw47yzppr6",
        "status": "investigating",
        "body": "We are currently experiencing an issue with Flex Agent Copilot Auto Wrap-up Notes. Our engineers have been alerted and are investigating. We will provide an update when we have more details.We expect to provide another update in 2 hours or as soon as more information becomes available.",
        "createdAt": "2026-10-20T17:50:14.708+00:00"
      },
      {
        "id": "update_statuspage_twilio_pq17rz6sfhj3_945w5ykpbljv",
        "status": "monitoring",
        "body": "We have started seeing recovery for the issue with Flex Agent Copilot Auto Wrap-up Notes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.",
        "createdAt": "2026-10-20T17:57:14.101+00:00"
      },
      {
        "id": "update_statuspage_twilio_pq17rz6sfhj3_13wthmt0hr4t",
        "status": "monitoring",
        "body": "We have started seeing recovery for the issue with Flex Agent Copilot Auto Wrap-up Notes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.",
        "createdAt": "2026-10-20T18:28:14.081+00:00"
      },
      {
        "id": "update_statuspage_twilio_pq17rz6sfhj3_67rf20jhk1v4",
        "status": "resolved",
        "body": "The issue affecting Flex Agent Copilot Auto Wrap-up Notes has been resolved, and the service is functioning normally at this time.",
        "createdAt": "2026-10-20T18:58:10.454+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}