{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-10-22T22:10:40.047Z"
  },
  "data": {
    "id": "incident_statuspage_twilio_r6x5tb0y1s5h",
    "slug": "twilio-issue-with-500-errors-on-porting-request-submissions-2026-10-22",
    "title": "Issue with 500 Errors on Porting Request Submissions",
    "summary": "Issue with 500 Errors on Porting Request Submissions",
    "status": "resolved",
    "stale": false,
    "severity": "minor",
    "startedAt": "2026-10-22T17:10:09.801+00:00",
    "updatedAt": "2026-10-22T19:30:28.389+00:00",
    "resolvedAt": "2026-10-22T19:30:28.364+00:00",
    "provider": {
      "slug": "twilio",
      "name": "Twilio"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/twilio-issue-with-500-errors-on-porting-request-submissions-2026-10-22",
      "api": "/api/v1/incidents/twilio-issue-with-500-errors-on-porting-request-submissions-2026-10-22",
      "providerHtml": "/providers/twilio",
      "alerts": "https://outagedeck.com/account?stack=twilio&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Twilio reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_twilio_status",
      "kind": "official_api",
      "name": "Twilio Status",
      "checkedAt": "2026-10-22T22:00:09.336+00:00",
      "stale": false,
      "officialUrl": "https://status.twilio.com",
      "statusPageUrl": "https://status.twilio.com"
    },
    "updates": [
      {
        "id": "update_statuspage_twilio_r6x5tb0y1s5h_8d3qj8yv76xq",
        "status": "investigating",
        "body": "Our monitoring systems have detected a potential issue with porting request submissions returning 500 errors. Our engineers have been alerted and are investigating. We will provide an update when we have more details.",
        "createdAt": "2026-10-22T17:10:09.871+00:00"
      },
      {
        "id": "update_statuspage_twilio_r6x5tb0y1s5h_jc0b49jp9vsf",
        "status": "investigating",
        "body": "We are observing an issue with 500 Errors on Porting Request Submissions. This issue is affecting the Port-in US Toll-free and Port a number tabs. The Port-in US Local tab is still currently functional and the Port-in API is still functional. \n\nWe expect to provide another update in 1 hour or as soon as more information becomes available.",
        "createdAt": "2026-10-22T17:24:21.816+00:00"
      },
      {
        "id": "update_statuspage_twilio_r6x5tb0y1s5h_881c3j2jfjg5",
        "status": "identified",
        "body": "We have identified the issue with 500 Errors on Porting Request Submissions. This issue is affecting wireless only submissions on the Port-in US Toll-free and Port a number tabs. The Port-in US Local tab is still currently functional and the Port-in API is still functional.\n\nWe are actively working to resolve this issue. If customers have an urgent porting request, they can submit it manually by sending an email to porting@twilio.com at this time.\n\nWe will provide another update in 2 hours or as soon as additional information is available.",
        "createdAt": "2026-10-22T18:16:57.151+00:00"
      },
      {
        "id": "update_statuspage_twilio_r6x5tb0y1s5h_g03qbpm5wpz6",
        "status": "monitoring",
        "body": "We have started seeing recovery for the issue with 500 errors on porting request submissions. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.",
        "createdAt": "2026-10-22T19:03:26.593+00:00"
      },
      {
        "id": "update_statuspage_twilio_r6x5tb0y1s5h_2wtvrd05gkjm",
        "status": "resolved",
        "body": "We are no longer experiencing an issue with 500 errors on porting request submissions. This incident has been resolved.",
        "createdAt": "2026-10-22T19:30:28.364+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}