{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-08-18T20:04:52.289Z"
  },
  "data": {
    "id": "incident_statuspage_twilio_b85f0px6zy0g",
    "slug": "twilio-flex-login-errors-with-ssov2-2026-08-18",
    "title": "Flex login errors with SSOv2",
    "summary": "Flex login errors with SSOv2",
    "status": "identified",
    "severity": "minor",
    "startedAt": "2026-08-18T17:10:16.106+00:00",
    "updatedAt": "2026-08-18T19:57:11.105+00:00",
    "resolvedAt": null,
    "provider": {
      "slug": "twilio",
      "name": "Twilio"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/twilio-flex-login-errors-with-ssov2-2026-08-18",
      "api": "/api/v1/incidents/twilio-flex-login-errors-with-ssov2-2026-08-18",
      "providerHtml": "/providers/twilio",
      "alerts": "https://outagedeck.com/account?stack=twilio&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Twilio reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_twilio_status",
      "kind": "official_api",
      "name": "Twilio Status",
      "checkedAt": "2026-08-18T20:00:15.475+00:00",
      "officialUrl": "https://status.twilio.com",
      "statusPageUrl": "https://status.twilio.com"
    },
    "updates": [
      {
        "id": "update_statuspage_twilio_b85f0px6zy0g_v0f3ts6wj34h",
        "status": "investigating",
        "body": "We are aware of login failures affecting Flex when using SSOv2 authentication. Customers may experience errors related to rate limiting when attempting to access Flex. Our team is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.",
        "createdAt": "2026-08-18T17:10:16.225+00:00"
      },
      {
        "id": "update_statuspage_twilio_b85f0px6zy0g_sh0h7hlwnn31",
        "status": "investigating",
        "body": "We are aware of login failures affecting Flex when using SSOv2 authentication. Customers may experience errors related to rate limiting when attempting to access Flex. Our team is actively investigating. We will provide another update in 2 hours or as soon as more information becomes available.",
        "createdAt": "2026-08-18T18:11:22.073+00:00"
      },
      {
        "id": "update_statuspage_twilio_b85f0px6zy0g_5m7t6rx4h81b",
        "status": "monitoring",
        "body": "Flex login when using SSOv2 authentication is now operating normally. We will continue to monitor for system stability. If you experience continued login failures, please clear your browser cache and cookies. We'll provide another update in 30 minutes or as soon as more information becomes available.",
        "createdAt": "2026-08-18T18:28:40.112+00:00"
      },
      {
        "id": "update_statuspage_twilio_b85f0px6zy0g_ky50pgzpxh7x",
        "status": "identified",
        "body": "We are seeing another uptick in login failures affecting Flex when using SSOv2 authentication. Customers may experience errors related to rate limiting when attempting to access Flex. Our team is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.",
        "createdAt": "2026-08-18T18:56:01.627+00:00"
      },
      {
        "id": "update_statuspage_twilio_b85f0px6zy0g_pvtsmy6gpcg2",
        "status": "identified",
        "body": "We are still seeing another uptick in login failures affecting Flex when using SSOv2 authentication. Customers may experience errors related to rate limiting when attempting to access Flex. Our team is actively investigating. We will provide another update in 2 hours or as soon as more information becomes available.",
        "createdAt": "2026-08-18T19:57:11.101+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}