{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-17T20:02:33.777Z"
  },
  "data": {
    "id": "incident_statuspage_twilio_kzt5zyqk6y87",
    "slug": "twilio-direct-send-whatsapp-template-failures-2026-07-13",
    "title": "Direct Send Whatsapp Template Failures",
    "summary": "Direct Send Whatsapp Template Failures",
    "status": "resolved",
    "severity": "minor",
    "startedAt": "2026-07-13T20:27:53.965+00:00",
    "updatedAt": "2026-07-14T02:43:29.453+00:00",
    "resolvedAt": "2026-07-14T02:43:29.438+00:00",
    "provider": {
      "slug": "twilio",
      "name": "Twilio"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/twilio-direct-send-whatsapp-template-failures-2026-07-13",
      "api": "/api/v1/incidents/twilio-direct-send-whatsapp-template-failures-2026-07-13",
      "providerHtml": "/providers/twilio"
    },
    "impactSummary": "Twilio reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_twilio_status",
      "kind": "official_api",
      "name": "Twilio Status",
      "checkedAt": "2026-07-17T18:36:22.006+00:00",
      "officialUrl": "https://status.twilio.com",
      "statusPageUrl": "https://status.twilio.com"
    },
    "updates": [
      {
        "id": "update_statuspage_twilio_kzt5zyqk6y87_06k1w01h5kql",
        "status": "investigating",
        "body": "We are aware of an issue affecting Direct Send WhatsApp templates, where templates are receiving unexpected status updates that are causing message send failures. Customers using Direct Send to send WhatsApp outbound messages may be experiencing failures. Our team is actively investigating the root cause. We will provide another update in 1 hour or as soon as more information becomes available.",
        "createdAt": "2026-07-13T20:27:54.076+00:00"
      },
      {
        "id": "update_statuspage_twilio_kzt5zyqk6y87_rbq7612n0wqk",
        "status": "investigating",
        "body": "We are aware of an issue affecting Direct Send WhatsApp templates, where templates are receiving unexpected status updates that are causing message send failures. Customers using Direct Send to send WhatsApp outbound messages may be experiencing failures. Our team is actively investigating the root cause. We will provide another update in 2 hours or as soon as more information becomes available.",
        "createdAt": "2026-07-13T21:27:03.478+00:00"
      },
      {
        "id": "update_statuspage_twilio_kzt5zyqk6y87_nc5g6jgjlq87",
        "status": "investigating",
        "body": "We are aware of an issue affecting Direct Send WhatsApp templates, where templates are receiving unexpected status updates that are causing message send failures. Customers using Direct Send to send WhatsApp outbound messages may be experiencing failures. Our team is actively investigating the root cause. We will provide another update in 4 hours or as soon as more information becomes available.",
        "createdAt": "2026-07-13T23:27:00.999+00:00"
      },
      {
        "id": "update_statuspage_twilio_kzt5zyqk6y87_8gtk3hpqvl2m",
        "status": "monitoring",
        "body": "Direct Send WhatsApp templates are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.",
        "createdAt": "2026-07-14T02:13:57.82+00:00"
      },
      {
        "id": "update_statuspage_twilio_kzt5zyqk6y87_s6mp26mvvq96",
        "status": "resolved",
        "body": "The issue with unexpected status updates causing message send failures has been resolved and Direct Send WhatsApp templates are operating normally at this time.",
        "createdAt": "2026-07-14T02:43:29.438+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}