{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-09-19T04:20:25.067Z"
  },
  "data": {
    "id": "incident_statuspage_snowflake_8c1snlr8gskb",
    "slug": "snowflake-inc20000217-2026-09-14",
    "title": "INC20000217",
    "summary": "INC20000217",
    "status": "resolved",
    "stale": false,
    "severity": "major",
    "startedAt": "2026-09-14T04:48:03.714+00:00",
    "updatedAt": "2026-09-14T06:09:06.776+00:00",
    "resolvedAt": "2026-09-14T06:09:06.758+00:00",
    "provider": {
      "slug": "snowflake",
      "name": "Snowflake"
    },
    "affectedServices": [
      {
        "slug": "snowflake-aws-regions",
        "name": "AWS Regions"
      },
      {
        "slug": "snowflake-azure-regions",
        "name": "Azure Regions"
      }
    ],
    "links": {
      "html": "/incidents/snowflake-inc20000217-2026-09-14",
      "api": "/api/v1/incidents/snowflake-inc20000217-2026-09-14",
      "providerHtml": "/providers/snowflake",
      "alerts": "https://outagedeck.com/account?stack=snowflake&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Snowflake reported a major event for the affected tracked services.",
    "source": {
      "id": "source_snowflake_status",
      "kind": "official_api",
      "name": "Snowflake Status",
      "checkedAt": "2026-09-19T04:15:03.03+00:00",
      "stale": false,
      "officialUrl": "https://status.snowflake.com",
      "statusPageUrl": "https://status.snowflake.com"
    },
    "updates": [
      {
        "id": "update_statuspage_snowflake_8c1snlr8gskb_zm6ty0fwplkh",
        "status": "investigating",
        "body": "Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 1 hour.\n\nCustomer experience: Customers in the affected regions may experience performance degradation or issues logging into Snowflake, including delayed sign-ins, query execution failures, and errors managing data.\n\nETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures.\n\nWorkaround: There are currently no available workarounds for this issue.\n\nIncident start time: 23:35 UTC September 13, 2026",
        "createdAt": "2026-09-14T04:48:03.944+00:00"
      },
      {
        "id": "update_statuspage_snowflake_8c1snlr8gskb_vk0t7pchy8d1",
        "status": "identified",
        "body": "Current status: We've identified the source of the issue, and we're developing and implementing a fix to restore service. We'll provide another update within 1 hour.\n\nCustomer experience: Customers hosted in the affected deployments may experience performance degradation or issues logging into Snowflake, including delayed sign-ins, and SSO login loops.\n\nETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures.\n\nWorkaround: There are currently no available workarounds for this issue.\n\nIncident start time: 23:35 UTC September 13, 2026",
        "createdAt": "2026-09-14T05:18:21.482+00:00"
      },
      {
        "id": "update_statuspage_snowflake_8c1snlr8gskb_7qrm9wbkpl55",
        "status": "monitoring",
        "body": "Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.\n\nCustomer experience: Customers hosted in the affected deployments may have experienced performance degradation or issues logging into Snowflake, including delayed sign-ins, and SSO login loops.\n\nIncident start time: 23:35 UTC September 13, 2026\nIncident end time: 05:18 UTC September 14, 2026\n\nPreliminary root cause: An update intended to improve authentication handling caused a subset of single sign-on (SSO) sign-in attempts across multiple regions to fail or loop, preventing affected users from logging in to Snowflake.",
        "createdAt": "2026-09-14T05:40:39.721+00:00"
      },
      {
        "id": "update_statuspage_snowflake_8c1snlr8gskb_15h1lch8cdmz",
        "status": "resolved",
        "body": "Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight.\n\nCustomer experience: Customers hosted in the affected deployments may have experienced performance degradation or issues logging into Snowflake, including delayed sign-ins, and SSO login loops.\n\nIncident start time: 22:22 UTC September 13, 2026\nIncident end time: 05:18 UTC September 14, 2026\n\nPreliminary root cause: An update intended to improve authentication handling caused a subset of single sign-on (SSO) sign-in attempts across multiple regions to fail or loop, preventing affected users from logging in to Snowflake.\n\nA root cause analysis (RCA) will be conducted and a summary will be made available within 5 business days.",
        "createdAt": "2026-09-14T06:09:06.758+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}