{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-23T09:48:28.484Z"
  },
  "data": {
    "id": "incident_statuspage_sisense_yqwskz7688k6",
    "slug": "sisense-investigating-potential-service-issues-2026-05-13",
    "title": "Investigating Potential Service Issues",
    "summary": "Investigating Potential Service Issues",
    "status": "resolved",
    "severity": "major",
    "startedAt": "2026-05-13T10:42:03.081+00:00",
    "updatedAt": "2026-05-13T10:47:42.356+00:00",
    "resolvedAt": "2026-05-13T10:47:42.342+00:00",
    "provider": {
      "slug": "sisense",
      "name": "Sisense"
    },
    "affectedServices": [
      {
        "slug": "sisense-managed",
        "name": "Managed Service"
      },
      {
        "slug": "sisense-cloud-data-teams",
        "name": "Sisense for Cloud Data Teams"
      }
    ],
    "links": {
      "html": "/incidents/sisense-investigating-potential-service-issues-2026-05-13",
      "api": "/api/v1/incidents/sisense-investigating-potential-service-issues-2026-05-13",
      "providerHtml": "/providers/sisense"
    },
    "impactSummary": "Sisense reported a major event for the affected tracked services.",
    "source": {
      "id": "source_sisense_status",
      "kind": "official_api",
      "name": "Sisense Status",
      "checkedAt": "2026-07-23T09:45:03.208+00:00",
      "officialUrl": "https://status.sisense.com",
      "statusPageUrl": "https://status.sisense.com"
    },
    "updates": [
      {
        "id": "update_statuspage_sisense_yqwskz7688k6_98pz0vxj1tmp",
        "status": "investigating",
        "body": "Please be aware that on May 11, starting at 10:30 AM EEST, we experienced a service outage affecting the AI Assistant. During this window, users across all accounts may have experienced non-responsive behavior when attempting to create charts or submit general queries to the Assistant.",
        "createdAt": "2026-05-13T10:42:03.124+00:00"
      },
      {
        "id": "update_statuspage_sisense_yqwskz7688k6_z86z3mn3q358",
        "status": "identified",
        "body": "Following a technical investigation, the issue was traced back to the Shared Gateway Service, which was preventing requests from reaching the AI processing engine.",
        "createdAt": "2026-05-13T10:44:11.341+00:00"
      },
      {
        "id": "update_statuspage_sisense_yqwskz7688k6_bnn01xjmcd1p",
        "status": "monitoring",
        "body": "Our engineering team applied mitigation steps and re-applied configuration to clear the gateway bottleneck and restore the flow of traffic.",
        "createdAt": "2026-05-13T10:46:02.474+00:00"
      },
      {
        "id": "update_statuspage_sisense_yqwskz7688k6_gyj3d6xlqk8t",
        "status": "resolved",
        "body": "2:00 PM EEST The fix was verified, and the service was confirmed as fully operational.\n\nRoot Cause:\nThe outage was corrupted configuration in the AI Shared Gateway Service, affecting its ability to handle Assistant-specific traffic.\n\nWe sincerely apologize for the impact this had on your workflow. We are currently reviewing our gateway capacity and alerting thresholds to prevent a recurrence of this specific issue.",
        "createdAt": "2026-05-13T10:47:42.342+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}