{"meta":{"version":"v1","pricing":{"public":{"label":"Public","description":"Read-only API access for lightweight status checks and public integrations."},"premium":{"label":"Premium (early access)","description":"API keys with higher hourly quotas are available now; webhooks, alerting, and exports are on the roadmap."}},"generatedAt":"2026-07-09T02:24:31.502Z"},"data":{"id":"incident_statuspage_shopify_j7z1hcmc2bmp","slug":"shopify-themes-not-installing-to-some-shops-problems-with-downloading-shipping-2019-10-22-hcmc2bmp","title":"Themes not installing to some shops, problems with downloading shipping labels","summary":"Themes not installing to some shops, problems with downloading shipping labels","status":"resolved","severity":"minor","startedAt":"2019-10-22T20:13:51.122+00:00","updatedAt":"2020-03-27T14:09:35.167+00:00","resolvedAt":"2019-10-23T03:07:20.676+00:00","provider":{"slug":"shopify","name":"Shopify"},"affectedServices":[{"slug":"shopify-admin","name":"Admin & Reports"}],"links":{"html":"/incidents/shopify-themes-not-installing-to-some-shops-problems-with-downloading-shipping-2019-10-22-hcmc2bmp","api":"/api/v1/incidents/shopify-themes-not-installing-to-some-shops-problems-with-downloading-shipping-2019-10-22-hcmc2bmp","providerHtml":"/providers/shopify"},"impactSummary":"Shopify reported a minor event for the affected tracked services.","source":{"id":"source_shopify_status","kind":"official_api","name":"Shopify Status","checkedAt":"2026-07-09T02:20:22.68+00:00","officialUrl":"https://www.shopifystatus.com","statusPageUrl":"https://www.shopifystatus.com"},"updates":[{"id":"update_statuspage_shopify_j7z1hcmc2bmp_ky9z8pqcnjjm","status":"investigating","body":"Some users are currently unable to install Themes from the Shopify Theme Store.\nSome users are currently unable to download Shipping Labels.\nSome users are currently unable to retrieve digital downloads.\n\nWe are investigating the issue and will keep you updated.","createdAt":"2019-10-22T20:13:51.122+00:00"},{"id":"update_statuspage_shopify_j7z1hcmc2bmp_67l6h5jqmlcw","status":"identified","body":"The issue has been identified. We are working with our third party providers to resolve these issues.","createdAt":"2019-10-22T20:55:04.601+00:00"},{"id":"update_statuspage_shopify_j7z1hcmc2bmp_z1nl8m4wsjd5","status":"resolved","body":"This incident has been resolved.","createdAt":"2019-10-23T03:07:20.676+00:00"}],"access":{"plan":"public","keyed":false}}}