{"meta":{"version":"v1","pricing":{"public":{"label":"Public","description":"Read-only API access for lightweight status checks and public integrations."},"premium":{"label":"Premium (early access)","description":"API keys with higher hourly quotas are available now; webhooks, alerting, and exports are on the roadmap."}},"generatedAt":"2026-07-09T04:28:56.842Z"},"data":{"id":"incident_statuspage_shopify_hcdcj512c03w","slug":"shopify-some-stores-unable-to-purchase-dhl-express-shipping-labels-2019-11-05","title":"Some stores unable to purchase DHL Express shipping labels.","summary":"Some stores unable to purchase DHL Express shipping labels.","status":"resolved","severity":"major","startedAt":"2019-11-05T19:29:46.792+00:00","updatedAt":"2020-03-27T14:09:34.801+00:00","resolvedAt":"2019-11-05T21:32:36.945+00:00","provider":{"slug":"shopify","name":"Shopify"},"affectedServices":[],"links":{"html":"/incidents/shopify-some-stores-unable-to-purchase-dhl-express-shipping-labels-2019-11-05","api":"/api/v1/incidents/shopify-some-stores-unable-to-purchase-dhl-express-shipping-labels-2019-11-05","providerHtml":"/providers/shopify"},"impactSummary":"Shopify reported a major event for the affected tracked services.","source":{"id":"source_shopify_status","kind":"official_api","name":"Shopify Status","checkedAt":"2026-07-09T04:25:01.795+00:00","officialUrl":"https://www.shopifystatus.com","statusPageUrl":"https://www.shopifystatus.com"},"updates":[{"id":"update_statuspage_shopify_hcdcj512c03w_64lh0f7zg3pq","status":"monitoring","body":"Some stores are temporarily unable to purchase DHL Express shipping labels from the fulfillment page in the Shopify admin. Shipping options are working normally for customers at checkout--only the purchase of shipping labels from within the admin is affected.\n\nWe’re working on a solution and will keep you updated.","createdAt":"2019-11-05T19:29:46.876+00:00"},{"id":"update_statuspage_shopify_hcdcj512c03w_wt6lgg7ykznj","status":"resolved","body":"This incident has been resolved.","createdAt":"2019-11-05T21:32:36.945+00:00"}],"access":{"plan":"public","keyed":false}}}