{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-10-11T08:32:33.415Z"
  },
  "data": {
    "id": "incident_statuspage_sendgrid_lpg5gt85mhls",
    "slug": "sendgrid-voice-insights-returning-inaccurate-metrics-2026-08-26",
    "title": "Voice Insights Returning Inaccurate Client Call Metrics Graphs",
    "summary": "Voice Insights Returning Inaccurate Client Call Metrics Graphs",
    "status": "resolved",
    "stale": false,
    "severity": "minor",
    "startedAt": "2026-08-26T23:25:04.887+00:00",
    "updatedAt": "2026-08-26T23:45:21.965+00:00",
    "resolvedAt": "2026-08-26T23:44:57.953+00:00",
    "provider": {
      "slug": "sendgrid",
      "name": "SendGrid"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/sendgrid-voice-insights-returning-inaccurate-metrics-2026-08-26",
      "api": "/api/v1/incidents/sendgrid-voice-insights-returning-inaccurate-metrics-2026-08-26",
      "providerHtml": "/providers/sendgrid",
      "alerts": "https://outagedeck.com/account?stack=sendgrid&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "OutageDeck recorded this event under SendGrid, with no impact level. Which status page published it is not recorded.",
    "source": {
      "id": "source_sendgrid_status",
      "kind": "official_api",
      "name": "Twilio Status",
      "checkedAt": "2026-10-11T08:30:10.864+00:00",
      "stale": false,
      "officialUrl": "https://status.twilio.com",
      "statusPageUrl": "https://status.twilio.com"
    },
    "updates": [
      {
        "id": "update_statuspage_sendgrid_lpg5gt85mhls_34v1c6cyjhr3",
        "status": "investigating",
        "body": "Our monitoring systems have detected a potential issue with Voice Insights displaying skewed metrics in the Twilio Console. Our engineers have been alerted and are investigating. We will provide an update when we have more details.",
        "createdAt": "2026-08-26T23:25:04.939+00:00"
      },
      {
        "id": "update_statuspage_sendgrid_lpg5gt85mhls_hrmmm2htrdkw",
        "status": "resolved",
        "body": "Twilio Voice Insights Metrics page in Console was degraded between 08/24/2026 and 08/26/2026. During this period of time customers may have experienced skewed graphs when viewing the Client Call Metrics graphs. The issue has now been resolved.",
        "createdAt": "2026-08-26T23:44:57.953+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}