{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-10-20T03:48:35.984Z"
  },
  "data": {
    "id": "incident_statuspage_sendgrid_8hs11dfv54st",
    "slug": "sendgrid-voice-call-failures-from-a-subset-of-twilio-toll-free-landline-and-2026-09-04-1dfv54st",
    "title": "Voice Call Failures from a Subset of Twilio Phone Numbers to Switzerland",
    "summary": "Voice Call Failures from a Subset of Twilio Phone Numbers to Switzerland",
    "status": "resolved",
    "stale": false,
    "severity": "minor",
    "startedAt": "2026-09-04T20:55:02.945+00:00",
    "updatedAt": "2026-09-05T22:04:18.733+00:00",
    "resolvedAt": "2026-09-05T22:04:18.717+00:00",
    "provider": {
      "slug": "sendgrid",
      "name": "SendGrid"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/sendgrid-voice-call-failures-from-a-subset-of-twilio-toll-free-landline-and-2026-09-04-1dfv54st",
      "api": "/api/v1/incidents/sendgrid-voice-call-failures-from-a-subset-of-twilio-toll-free-landline-and-2026-09-04-1dfv54st",
      "providerHtml": "/providers/sendgrid",
      "alerts": "https://outagedeck.com/account?stack=sendgrid&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "OutageDeck recorded this minor event under SendGrid. Which status page published it is not recorded.",
    "source": {
      "id": "source_sendgrid_status",
      "kind": "official_api",
      "name": "Twilio Status",
      "checkedAt": "2026-10-20T03:40:10.659+00:00",
      "stale": false,
      "officialUrl": "https://status.twilio.com",
      "statusPageUrl": "https://status.twilio.com"
    },
    "updates": [
      {
        "id": "update_statuspage_sendgrid_8hs11dfv54st_wxyb4ny8jhw3",
        "status": "investigating",
        "body": "Twilio customers may be experiencing voice call failures from a subset of Twilio Toll-Free, Landline, and Mobile Phone Numbers to network subscribers on multiple networks in multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.",
        "createdAt": "2026-09-04T20:55:03.041+00:00"
      },
      {
        "id": "update_statuspage_sendgrid_8hs11dfv54st_mpq5hrds50t2",
        "status": "investigating",
        "body": "Twilio customers may be experiencing voice call failures from a subset of Twilio Toll-Free Numbers, Landline Numbers, and Mobile Numbers to network subscribers on multiple networks in multiple countries. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.",
        "createdAt": "2026-09-04T21:55:41.391+00:00"
      },
      {
        "id": "update_statuspage_sendgrid_8hs11dfv54st_0y87lqpt567m",
        "status": "investigating",
        "body": "Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in the Netherlands, Switzerland, and Iceland. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.",
        "createdAt": "2026-09-04T23:18:50.4+00:00"
      },
      {
        "id": "update_statuspage_sendgrid_8hs11dfv54st_9zk4s7ylgpcp",
        "status": "investigating",
        "body": "Twilio customers may be experiencing voice call failures from a subset of Twilio Toll-Free, Landline, and Mobile Phone Numbers to network subscribers on multiple networks in multiple countries. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.",
        "createdAt": "2026-09-04T23:56:29.671+00:00"
      },
      {
        "id": "update_statuspage_sendgrid_8hs11dfv54st_sp28rw0r6svm",
        "status": "identified",
        "body": "Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Switzerland. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.",
        "createdAt": "2026-09-05T01:18:16.169+00:00"
      },
      {
        "id": "update_statuspage_sendgrid_8hs11dfv54st_b0xh9lzv9h8b",
        "status": "identified",
        "body": "Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Switzerland. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.",
        "createdAt": "2026-09-05T02:18:34.424+00:00"
      },
      {
        "id": "update_statuspage_sendgrid_8hs11dfv54st_9hcnwglnr3jk",
        "status": "identified",
        "body": "Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Switzerland. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.",
        "createdAt": "2026-09-05T04:18:59.759+00:00"
      },
      {
        "id": "update_statuspage_sendgrid_8hs11dfv54st_jzcm7989mq2q",
        "status": "identified",
        "body": "Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Switzerland. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.",
        "createdAt": "2026-09-05T08:24:39.801+00:00"
      },
      {
        "id": "update_statuspage_sendgrid_8hs11dfv54st_swd63dgm1lgz",
        "status": "monitoring",
        "body": "We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Switzerland and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.",
        "createdAt": "2026-09-05T15:28:36.162+00:00"
      },
      {
        "id": "update_statuspage_sendgrid_8hs11dfv54st_4yxmy734r99k",
        "status": "monitoring",
        "body": "We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Switzerland and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.",
        "createdAt": "2026-09-05T17:34:08.085+00:00"
      },
      {
        "id": "update_statuspage_sendgrid_8hs11dfv54st_kqn0w8g73lvz",
        "status": "monitoring",
        "body": "We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Switzerland and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.",
        "createdAt": "2026-09-05T21:40:31.191+00:00"
      },
      {
        "id": "update_statuspage_sendgrid_8hs11dfv54st_b4l4rp261jc3",
        "status": "resolved",
        "body": "The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Switzerland are operating normally.",
        "createdAt": "2026-09-05T22:04:18.717+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}