{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-09-13T16:03:25.140Z"
  },
  "data": {
    "id": "incident_statuspage_sendgrid_yr85fb7343g8",
    "slug": "sendgrid-voice-call-failures-from-a-subset-of-twilio-phone-numbers-to-hong-kong-2026-09-11",
    "title": "Voice Call Failures From a Subset of Twilio Phone Numbers to Hong Kong",
    "summary": "Voice Call Failures From a Subset of Twilio Phone Numbers to Hong Kong",
    "status": "resolved",
    "stale": false,
    "severity": "minor",
    "startedAt": "2026-09-12T00:16:43.281+00:00",
    "updatedAt": "2026-09-12T06:40:03.897+00:00",
    "resolvedAt": "2026-09-12T06:40:03.897+00:00",
    "provider": {
      "slug": "sendgrid",
      "name": "SendGrid"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/sendgrid-voice-call-failures-from-a-subset-of-twilio-phone-numbers-to-hong-kong-2026-09-11",
      "api": "/api/v1/incidents/sendgrid-voice-call-failures-from-a-subset-of-twilio-phone-numbers-to-hong-kong-2026-09-11",
      "providerHtml": "/providers/sendgrid",
      "alerts": "https://outagedeck.com/account?stack=sendgrid&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "OutageDeck recorded this minor event under SendGrid. Which status page published it is not recorded.",
    "source": {
      "id": "source_sendgrid_status",
      "kind": "official_api",
      "name": "Twilio Status",
      "checkedAt": "2026-09-13T16:00:10.357+00:00",
      "stale": false,
      "officialUrl": "https://status.twilio.com",
      "statusPageUrl": "https://status.twilio.com"
    },
    "updates": [
      {
        "id": "update_statuspage_sendgrid_yr85fb7343g8_22n415b22qsw",
        "status": "investigating",
        "body": "Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.",
        "createdAt": "2026-09-12T00:16:43.39+00:00"
      },
      {
        "id": "update_statuspage_sendgrid_yr85fb7343g8_t7mqdphjnwwf",
        "status": "identified",
        "body": "Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.",
        "createdAt": "2026-09-12T00:24:54.826+00:00"
      },
      {
        "id": "update_statuspage_sendgrid_yr85fb7343g8_13601mw5lw25",
        "status": "identified",
        "body": "Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.",
        "createdAt": "2026-09-12T01:25:08.514+00:00"
      },
      {
        "id": "update_statuspage_sendgrid_yr85fb7343g8_61xlgjhr2n06",
        "status": "identified",
        "body": "Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.",
        "createdAt": "2026-09-12T03:25:26.825+00:00"
      },
      {
        "id": "update_resolution_incident_statuspage_sendgrid_yr85fb7343g8_20260912t064003897z",
        "status": "resolved",
        "body": "OutageDeck marked this incident resolved after it no longer appeared in the upstream active incident summary at 2026-09-12T06:40:03.897Z.",
        "createdAt": "2026-09-12T06:40:03.897+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}