{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-09-13T16:58:01.462Z"
  },
  "data": {
    "id": "incident_statuspage_sendgrid_wgfhcrd9b47c",
    "slug": "sendgrid-sms-delivery-receipt-delays-from-a-subset-of-twilio-long-codes-to-iliad-2026-09-10-crd9b47c",
    "title": "SMS Delivery Failures from a Subset of Twilio Long Codes to Iliad Italy",
    "summary": "SMS Delivery Failures from a Subset of Twilio Long Codes to Iliad Italy",
    "status": "resolved",
    "stale": false,
    "severity": "minor",
    "startedAt": "2026-09-10T12:32:08.654+00:00",
    "updatedAt": "2026-09-11T17:18:53.311+00:00",
    "resolvedAt": "2026-09-11T17:18:53.291+00:00",
    "provider": {
      "slug": "sendgrid",
      "name": "SendGrid"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/sendgrid-sms-delivery-receipt-delays-from-a-subset-of-twilio-long-codes-to-iliad-2026-09-10-crd9b47c",
      "api": "/api/v1/incidents/sendgrid-sms-delivery-receipt-delays-from-a-subset-of-twilio-long-codes-to-iliad-2026-09-10-crd9b47c",
      "providerHtml": "/providers/sendgrid",
      "alerts": "https://outagedeck.com/account?stack=sendgrid&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "OutageDeck recorded this minor event under SendGrid. Which status page published it is not recorded.",
    "source": {
      "id": "source_sendgrid_status",
      "kind": "official_api",
      "name": "Twilio Status",
      "checkedAt": "2026-09-13T16:55:02.178+00:00",
      "stale": false,
      "officialUrl": "https://status.twilio.com",
      "statusPageUrl": "https://status.twilio.com"
    },
    "updates": [
      {
        "id": "update_statuspage_sendgrid_wgfhcrd9b47c_fhrxgw1xsrq1",
        "status": "investigating",
        "body": "Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Iliad network subscribers in Italy. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.",
        "createdAt": "2026-09-10T12:32:08.794+00:00"
      },
      {
        "id": "update_statuspage_sendgrid_wgfhcrd9b47c_zfwknl9102tv",
        "status": "identified",
        "body": "Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Iliad network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.",
        "createdAt": "2026-09-10T12:57:29.389+00:00"
      },
      {
        "id": "update_statuspage_sendgrid_wgfhcrd9b47c_91pz9llf9149",
        "status": "identified",
        "body": "Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Iliad network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.",
        "createdAt": "2026-09-10T13:57:50.4+00:00"
      },
      {
        "id": "update_statuspage_sendgrid_wgfhcrd9b47c_6pl3qsy8cfz2",
        "status": "identified",
        "body": "Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Iliad network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.",
        "createdAt": "2026-09-10T15:58:13.659+00:00"
      },
      {
        "id": "update_statuspage_sendgrid_wgfhcrd9b47c_ymdxt38r27hy",
        "status": "identified",
        "body": "Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Iliad network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.",
        "createdAt": "2026-09-10T18:34:49.906+00:00"
      },
      {
        "id": "update_statuspage_sendgrid_wgfhcrd9b47c_m1k45267x5cr",
        "status": "identified",
        "body": "Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Iliad network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.",
        "createdAt": "2026-09-10T19:58:38.445+00:00"
      },
      {
        "id": "update_statuspage_sendgrid_wgfhcrd9b47c_fz02sx5v6w2g",
        "status": "monitoring",
        "body": "We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Iliad network subscribers in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.",
        "createdAt": "2026-09-10T21:03:06.855+00:00"
      },
      {
        "id": "update_statuspage_sendgrid_wgfhcrd9b47c_x2vss24mkclk",
        "status": "monitoring",
        "body": "We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Iliad network subscribers in Italy and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.",
        "createdAt": "2026-09-10T23:04:31.943+00:00"
      },
      {
        "id": "update_statuspage_sendgrid_wgfhcrd9b47c_1kz7n5pvp8jj",
        "status": "monitoring",
        "body": "We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Iliad network subscribers in Italy and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.",
        "createdAt": "2026-09-11T03:12:44.191+00:00"
      },
      {
        "id": "update_statuspage_sendgrid_wgfhcrd9b47c_6mglyqw6ft85",
        "status": "monitoring",
        "body": "We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Iliad network subscribers in Italy and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.",
        "createdAt": "2026-09-11T11:13:05.012+00:00"
      },
      {
        "id": "update_statuspage_sendgrid_wgfhcrd9b47c_xgbn94njfwwb",
        "status": "resolved",
        "body": "The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to Iliad network subscribers in Italy is operating normally.",
        "createdAt": "2026-09-11T17:18:53.291+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}