{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-08-27T02:04:33.100Z"
  },
  "data": {
    "id": "incident_statuspage_sendgrid_1p0389r8f5f2",
    "slug": "sendgrid-sms-delivery-failures-from-twilio-to-dukagjini-kosovo-2026-08-21",
    "title": "SMS Delivery Failures from Twilio to Dukagjini Kosovo",
    "summary": "SMS Delivery Failures from Twilio to Dukagjini Kosovo",
    "status": "resolved",
    "severity": "minor",
    "startedAt": "2026-08-21T16:48:41.155+00:00",
    "updatedAt": "2026-08-22T03:13:38.015+00:00",
    "resolvedAt": "2026-08-22T03:13:37.999+00:00",
    "provider": {
      "slug": "sendgrid",
      "name": "SendGrid"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/sendgrid-sms-delivery-failures-from-twilio-to-dukagjini-kosovo-2026-08-21",
      "api": "/api/v1/incidents/sendgrid-sms-delivery-failures-from-twilio-to-dukagjini-kosovo-2026-08-21",
      "providerHtml": "/providers/sendgrid",
      "alerts": "https://outagedeck.com/account?stack=sendgrid&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "SendGrid reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_sendgrid_status",
      "kind": "official_api",
      "name": "SendGrid Status",
      "checkedAt": "2026-08-27T02:00:31.543+00:00",
      "officialUrl": "https://status.twilio.com",
      "statusPageUrl": "https://status.twilio.com"
    },
    "updates": [
      {
        "id": "update_statuspage_sendgrid_1p0389r8f5f2_v9phxdm59nby",
        "status": "identified",
        "body": "Twilio customers may be experiencing SMS delivery failures from Twilio to Dukagjjni network subscribers in Kosovo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.",
        "createdAt": "2026-08-21T16:48:41.21+00:00"
      },
      {
        "id": "update_statuspage_sendgrid_1p0389r8f5f2_2hhf9ckjhs8q",
        "status": "identified",
        "body": "Twilio customers may be experiencing SMS delivery failures from Twilio to Dukagjjni network subscribers in Kosovo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.",
        "createdAt": "2026-08-21T17:49:04.615+00:00"
      },
      {
        "id": "update_statuspage_sendgrid_1p0389r8f5f2_5b0zcvsx3hd2",
        "status": "identified",
        "body": "Twilio customers may be experiencing SMS delivery failures from Twilio to Dukagjjni network subscribers in Kosovo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.",
        "createdAt": "2026-08-21T19:57:51.493+00:00"
      },
      {
        "id": "update_statuspage_sendgrid_1p0389r8f5f2_m33npycl13zs",
        "status": "identified",
        "body": "Twilio customers may be experiencing SMS delivery failures from Twilio to Dukagjjni network subscribers in Kosovo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.",
        "createdAt": "2026-08-21T23:58:08.309+00:00"
      },
      {
        "id": "update_statuspage_sendgrid_1p0389r8f5f2_6dw7lzcxtv1s",
        "status": "monitoring",
        "body": "We have observed a recovery in SMS delivery from Twilio to Dukagjini network subscribers in Kosovo and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.",
        "createdAt": "2026-08-22T01:12:29.016+00:00"
      },
      {
        "id": "update_statuspage_sendgrid_1p0389r8f5f2_w3yhj47nwmfh",
        "status": "resolved",
        "body": "The incident has been resolved and SMS delivery from Twilio to Dukagjini network subscribers in Kosovo is operating normally.",
        "createdAt": "2026-08-22T03:13:37.999+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}