{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-08-28T20:03:34.923Z"
  },
  "data": {
    "id": "incident_statuspage_sendgrid_djggkszwsvsw",
    "slug": "sendgrid-sms-delivery-delays-and-failures-from-a-subset-of-twilio-short-codes-2026-08-28-kszwsvsw",
    "title": "SMS Delivery Delays and Failures from a Subset of Twilio Short Codes and Toll-Free Numbers to Altice (CSC Wireless) United States",
    "summary": "SMS Delivery Delays and Failures from a Subset of Twilio Short Codes and Toll-Free Numbers to Altice (CSC Wireless) United States",
    "status": "monitoring",
    "severity": "minor",
    "startedAt": "2026-08-28T16:42:14.391+00:00",
    "updatedAt": "2026-08-28T19:54:04.167+00:00",
    "resolvedAt": null,
    "provider": {
      "slug": "sendgrid",
      "name": "SendGrid"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/sendgrid-sms-delivery-delays-and-failures-from-a-subset-of-twilio-short-codes-2026-08-28-kszwsvsw",
      "api": "/api/v1/incidents/sendgrid-sms-delivery-delays-and-failures-from-a-subset-of-twilio-short-codes-2026-08-28-kszwsvsw",
      "providerHtml": "/providers/sendgrid",
      "alerts": "https://outagedeck.com/account?stack=sendgrid&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "SendGrid reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_sendgrid_status",
      "kind": "official_api",
      "name": "SendGrid Status",
      "checkedAt": "2026-08-28T20:00:20.513+00:00",
      "officialUrl": "https://status.twilio.com",
      "statusPageUrl": "https://status.twilio.com"
    },
    "updates": [
      {
        "id": "update_statuspage_sendgrid_djggkszwsvsw_9bm719trpjbc",
        "status": "investigating",
        "body": "Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Short Codes and Toll-Free Numbers to Altice (CSC Wireless) network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.",
        "createdAt": "2026-08-28T16:42:14.533+00:00"
      },
      {
        "id": "update_statuspage_sendgrid_djggkszwsvsw_sqmb1hgpf9m5",
        "status": "identified",
        "body": "Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Short Codes and Toll-Free Numbers to Altice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.",
        "createdAt": "2026-08-28T16:52:17.482+00:00"
      },
      {
        "id": "update_statuspage_sendgrid_djggkszwsvsw_7x7xz4q4nn5m",
        "status": "identified",
        "body": "Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Short Codes and Toll-Free Numbers to Altice (CSC Wireless) network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.",
        "createdAt": "2026-08-28T17:52:34.861+00:00"
      },
      {
        "id": "update_statuspage_sendgrid_djggkszwsvsw_7by0l49bngh9",
        "status": "monitoring",
        "body": "We have observed a recovery in SMS delivery from a subset of Twilio Short Codes and Toll-Free Numbers to Altice (CSC Wireless) network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.",
        "createdAt": "2026-08-28T19:54:04.147+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}