{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-13T13:31:50.323Z"
  },
  "data": {
    "id": "incident_statuspage_sendgrid_6zl869qhrgwd",
    "slug": "sendgrid-retroactive-customers-unable-to-access-support-portal-2026-04-08",
    "title": "[Retroactive] Customers Unable to Access Support Portal",
    "summary": "[Retroactive] Customers Unable to Access Support Portal",
    "status": "resolved",
    "severity": "minor",
    "startedAt": "2026-04-08T21:37:28.907+00:00",
    "updatedAt": "2026-04-08T21:37:28.966+00:00",
    "resolvedAt": "2026-04-08T20:30:00+00:00",
    "provider": {
      "slug": "sendgrid",
      "name": "SendGrid"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/sendgrid-retroactive-customers-unable-to-access-support-portal-2026-04-08",
      "api": "/api/v1/incidents/sendgrid-retroactive-customers-unable-to-access-support-portal-2026-04-08",
      "providerHtml": "/providers/sendgrid"
    },
    "impactSummary": "SendGrid reported a none event for the affected tracked services.",
    "source": {
      "id": "source_sendgrid_status",
      "kind": "official_api",
      "name": "SendGrid Status",
      "checkedAt": "2026-07-13T13:30:16.005+00:00",
      "officialUrl": "https://status.sendgrid.com",
      "statusPageUrl": "https://status.sendgrid.com"
    },
    "updates": [
      {
        "id": "update_statuspage_sendgrid_6zl869qhrgwd_34yqblydqyzt",
        "status": "resolved",
        "body": "Our engineers have identified an issue with accessing SendGrid's Support Portal around 1:20pm PDT on April 8th. Some customers may have experienced issues with accessing the support UI, which inhibited the ability to access and create new support requests. Our engineers have implemented a fix, and monitored and confirmed the issue as being resolved. All services are now operating normally at this time.",
        "createdAt": "2026-04-08T21:37:28.956+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}