{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-10-12T08:06:00.954Z"
  },
  "data": {
    "id": "incident_statuspage_sendgrid_yfsl1gtb812s",
    "slug": "sendgrid-intermittent-account-access-and-management-issues-2026-04-06",
    "title": "Intermittent Account Access and Management Issues",
    "summary": "Intermittent Account Access and Management Issues",
    "status": "resolved",
    "stale": false,
    "severity": "minor",
    "startedAt": "2026-04-06T15:08:32.76+00:00",
    "updatedAt": "2026-08-24T15:19:57.112+00:00",
    "resolvedAt": "2026-04-06T21:45:34.514+00:00",
    "provider": {
      "slug": "sendgrid",
      "name": "SendGrid"
    },
    "affectedServices": [
      {
        "slug": "sendgrid-app",
        "name": "Website & Stats"
      }
    ],
    "links": {
      "html": "/incidents/sendgrid-intermittent-account-access-and-management-issues-2026-04-06",
      "api": "/api/v1/incidents/sendgrid-intermittent-account-access-and-management-issues-2026-04-06",
      "providerHtml": "/providers/sendgrid",
      "alerts": "https://outagedeck.com/account?stack=sendgrid&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "OutageDeck recorded this minor event under SendGrid. Which status page published it is not recorded.",
    "source": {
      "id": "source_sendgrid_status",
      "kind": "official_api",
      "name": "Twilio Status",
      "checkedAt": "2026-10-12T08:00:11.543+00:00",
      "stale": false,
      "officialUrl": "https://status.twilio.com",
      "statusPageUrl": "https://status.twilio.com"
    },
    "updates": [
      {
        "id": "update_statuspage_sendgrid_yfsl1gtb812s_6m8pf04tqzjh",
        "status": "investigating",
        "body": "Starting around 7:44 AM PT on April 6, 2026, our engineers began investigating an issue causing intermittent errors with account-level actions. This affects management and settings changes, as well as other account-specific functions such as login-related activity. Customers may experience intermittent failures when attempting to update account settings, manage their accounts, or log in.\n\nMail send is not impacted.\n\nWe will provide another update in 2 hours or as soon as more information becomes available.",
        "createdAt": "2026-04-06T15:08:32.888+00:00"
      },
      {
        "id": "update_statuspage_sendgrid_yfsl1gtb812s_xfv733nm9t6q",
        "status": "monitoring",
        "body": "Our engineers have implemented a fix for the issue causing intermittent errors with account-level actions, including management and settings changes, as well as other account-specific functions such as login-related activity. We are now monitoring to ensure the fix is working as expected.\n\nMail send is not impacted.\n\nWe will provide another update in 2 hours or as soon as more information becomes available.",
        "createdAt": "2026-04-06T15:30:26.473+00:00"
      },
      {
        "id": "update_statuspage_sendgrid_yfsl1gtb812s_clypmr257238",
        "status": "monitoring",
        "body": "Our engineers are continuing to monitor the fix for the issue causing intermittent errors with account-level actions, including management and settings changes, as well as other account-specific functions such as login-related activity. At this time, there is no new information to share.\n\nMail send is not impacted.\n\nWe will provide another update as soon as more information becomes available.",
        "createdAt": "2026-04-06T17:57:33.035+00:00"
      },
      {
        "id": "update_statuspage_sendgrid_yfsl1gtb812s_v97yvqt976nj",
        "status": "resolved",
        "body": "Our engineers have monitored the fix and confirmed the issue with intermittent errors with account-level actions, including management and settings changes, as well as other account-specific functions such as login-related activity has been resolved. All services are now operating normally at this time.",
        "createdAt": "2026-04-06T21:45:34.514+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}