{
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    "generatedAt": "2026-10-21T20:16:12.528Z"
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  "data": {
    "id": "incident_statuspage_sauce-labs_fvrvv1mqfxvv",
    "slug": "sauce-labs-2026-june-24-resolved-service-incident-2026-06-24",
    "title": "2026-June-24 Resolved Service Incident",
    "summary": "2026-June-24 Resolved Service Incident",
    "status": "resolved",
    "stale": false,
    "severity": "minor",
    "startedAt": "2026-06-24T16:39:09.843+00:00",
    "updatedAt": "2026-07-22T20:50:58.378+00:00",
    "resolvedAt": "2026-06-24T16:39:09.889+00:00",
    "provider": {
      "slug": "sauce-labs",
      "name": "Sauce Labs"
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    "links": {
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    },
    "impactSummary": "Sauce Labs reported this event with no impact level.",
    "source": {
      "id": "source_sauce_labs_status",
      "kind": "official_api",
      "name": "Sauce Labs Status",
      "checkedAt": "2026-10-21T20:11:16.344+00:00",
      "stale": false,
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    "updates": [
      {
        "id": "update_statuspage_sauce-labs_fvrvv1mqfxvv_khjdf1fj9hvl",
        "status": "resolved",
        "body": "On June 24th between 08:28 UTC and 15:32 UTC, we experienced Real Device test session failures impacting Appium and Access API in the US East, US West and EU data centers. This issue has been resolved. All services are fully operational.",
        "createdAt": "2026-06-24T16:39:09.889+00:00"
      },
      {
        "id": "update_statuspage_sauce-labs_fvrvv1mqfxvv_d79zpglymtcx",
        "status": "resolved",
        "body": "### **Dates:** \n\nWednesday, June 24th 2026, 09:42 UTC - 15:45 UTC.\n\n### **What happened:**\n\nReal Device test sessions using Appium and Access API experienced increased error rates in the US East, US West, and EU data centers.\n\nSessions were timing out after approximately 90 seconds or becoming stuck in the \"Connecting\" state, preventing them from being closed.\n\n### **Why it happened:**\n\nA product defect was introduced, causing Real Device test sessions to fail to start and preventing active sessions from being closed.\n\n### **How we fixed it:**\n\nRollback to a stable version.\n\n### **What we are doing to prevent it from happening again:**\n\nImprove monitoring & alerting and enhance post deployment validation.",
        "createdAt": "2026-07-22T20:49:10.871+00:00"
      }
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