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        "label": "Public",
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    "generatedAt": "2026-07-23T15:34:11.466Z"
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    "id": "incident_statuspage_sauce-labs_q2dxd7vwvn27",
    "slug": "sauce-labs-2026-april-07-service-incident-2026-04-07",
    "title": "2026-April-07 Service Incident",
    "summary": "2026-April-07 Service Incident",
    "status": "resolved",
    "severity": "major",
    "startedAt": "2026-04-07T15:02:39.163+00:00",
    "updatedAt": "2026-04-10T21:58:06.588+00:00",
    "resolvedAt": "2026-04-07T16:13:09.918+00:00",
    "provider": {
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      "name": "Sauce Labs"
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    "impactSummary": "Sauce Labs reported a major event for the affected tracked services.",
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      "kind": "official_api",
      "name": "Sauce Labs Status",
      "checkedAt": "2026-07-23T15:25:04.024+00:00",
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        "id": "update_statuspage_sauce-labs_q2dxd7vwvn27_9w87qy3vcrkg",
        "status": "investigating",
        "body": "We are currently investigating reports of test failures affecting users running tests using SauceCtl in our US-West-1 and  EU-Central-1 Data Center. We are investigating.",
        "createdAt": "2026-04-07T15:02:39.463+00:00"
      },
      {
        "id": "update_statuspage_sauce-labs_q2dxd7vwvn27_hn3d4ps3v9wx",
        "status": "resolved",
        "body": "We have identified the root cause and have deployed a fix for this issue. All services are fully operational.",
        "createdAt": "2026-04-07T16:13:09.918+00:00"
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      {
        "id": "update_statuspage_sauce-labs_q2dxd7vwvn27_kypx8m4ys96h",
        "status": "resolved",
        "body": "### **Dates:**\n\nMonday April 7th 2026, ~11:00 – 15:55 UTC\n\n### **What happened:**\n\nSome customers experienced 503 errors when running tests via saucectl. The test-composer service was intermittently unavailable, preventing framework-based test execution.\n\n### **Why it happened:**\n\nA stale Docker image was deployed to the test-composer service due to a packaging issue that arose during an internal container registry migration. This caused service pods to crash.\n\n### **How we fixed it:**\n\nWe identified the stale image and redeployed the correct version, restoring the service.\n\n### **What we are doing to prevent it from happening again:**\n\nWe are hardening our image deployment pipeline and adding validation checks to ensure container registry migrations do not result in stale or incorrect images being deployed to production.",
        "createdAt": "2026-04-10T21:56:19.187+00:00"
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