{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-08-22T17:08:35.348Z"
  },
  "data": {
    "id": "incident_statuspage_retool_v65248gt8jlm",
    "slug": "retool-react-app-builder-sandbox-installs-may-fail-to-install-dependencies-2026-08-20",
    "title": "React App Builder Sandbox Installs May Fail to Install Dependencies",
    "summary": "React App Builder Sandbox Installs May Fail to Install Dependencies",
    "status": "resolved",
    "severity": "major",
    "startedAt": "2026-08-20T17:26:33.081+00:00",
    "updatedAt": "2026-08-20T23:20:35.411+00:00",
    "resolvedAt": "2026-08-20T23:20:35.397+00:00",
    "provider": {
      "slug": "retool",
      "name": "Retool"
    },
    "affectedServices": [
      {
        "slug": "retool-apps",
        "name": "App Builders & Workflows"
      }
    ],
    "links": {
      "html": "/incidents/retool-react-app-builder-sandbox-installs-may-fail-to-install-dependencies-2026-08-20",
      "api": "/api/v1/incidents/retool-react-app-builder-sandbox-installs-may-fail-to-install-dependencies-2026-08-20",
      "providerHtml": "/providers/retool",
      "alerts": "https://outagedeck.com/account?stack=retool&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Retool reported a major event for the affected tracked services.",
    "source": {
      "id": "source_retool_status",
      "kind": "official_api",
      "name": "Retool Status",
      "checkedAt": "2026-08-22T17:00:25.062+00:00",
      "officialUrl": "https://status.retool.com",
      "statusPageUrl": "https://status.retool.com"
    },
    "updates": [
      {
        "id": "update_statuspage_retool_v65248gt8jlm_1jt7h8lz11hb",
        "status": "investigating",
        "body": "Retool's app builder may fail to install and connect to a sandbox due to downstream dependency issues. This affects both Cloud and Self-Hosted Retool instances.",
        "createdAt": "2026-08-20T17:26:33.164+00:00"
      },
      {
        "id": "update_statuspage_retool_v65248gt8jlm_kw2ybll5x459",
        "status": "identified",
        "body": "This issue no longer affects the React App Builder on Retool Cloud.\n\nWe have identified the issue for self-hosted, and are working on releasing images with a fix",
        "createdAt": "2026-08-20T17:30:14.247+00:00"
      },
      {
        "id": "update_statuspage_retool_v65248gt8jlm_s9mnltyrswjk",
        "status": "identified",
        "body": "This issue affects Retool version 4.0.0+ (stable and edge), specifically for 1) newly-created React apps, 2) new publishes of existing React apps, and 3) cold starts of sandboxes when editing existing React apps.\n\nExisting published apps that do not get published after August 19th are unaffected.\n\nSelf-hosted customers can update to 4.43.0-edge to get an immediate fix. A patch to our stable release channel is coming soon.",
        "createdAt": "2026-08-20T18:16:47+00:00"
      },
      {
        "id": "update_statuspage_retool_v65248gt8jlm_p47z5yjdsp4d",
        "status": "monitoring",
        "body": "Images with the fix are out:\n\n4.0.12-stable\n4.43.0-edge\n\nOur minimum release age for React app builder dependencies is 5 days, so this incident will self-resolve for any self-hosted deployments that don't upgrade on August 24th, by 7am PST. All currently affected self-hosted versions:\n\nstable: 4.0.0 - 4.0.11\nedge: 4.1, 4.9, 4.16, 4.19, 4.23, 4.27, 4.31, 4.35, 4.40",
        "createdAt": "2026-08-20T21:08:33.293+00:00"
      },
      {
        "id": "update_statuspage_retool_v65248gt8jlm_s9vc510s5cws",
        "status": "resolved",
        "body": "This incident is resolved. Images with the fix are out:\n\n4.0.12-stable\n4.43.0-edge\n\nOur minimum release age for React app builder dependencies is 5 days, so this incident will self-resolve for any self-hosted deployments that don't upgrade on August 24th, by 7am PST. All currently affected self-hosted versions:\n\nstable: 4.0.0 - 4.0.11\nedge: 4.1, 4.9, 4.16, 4.19, 4.23, 4.27, 4.31, 4.35, 4.40",
        "createdAt": "2026-08-20T23:20:35.397+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}