{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-19T11:23:05.168Z"
  },
  "data": {
    "id": "incident_statuspage_plivo_6p8gbygz0t5b",
    "slug": "plivo-whatsapp-business-api-elevated-errors-and-delays-2026-06-12",
    "title": "WhatsApp Business API — Elevated Errors and Delays",
    "summary": "WhatsApp Business API — Elevated Errors and Delays",
    "status": "resolved",
    "severity": "minor",
    "startedAt": "2026-06-12T16:30:42.224+00:00",
    "updatedAt": "2026-06-12T17:21:20.27+00:00",
    "resolvedAt": "2026-06-12T17:21:20.251+00:00",
    "provider": {
      "slug": "plivo",
      "name": "Plivo"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/plivo-whatsapp-business-api-elevated-errors-and-delays-2026-06-12",
      "api": "/api/v1/incidents/plivo-whatsapp-business-api-elevated-errors-and-delays-2026-06-12",
      "providerHtml": "/providers/plivo"
    },
    "impactSummary": "Plivo reported a none event for the affected tracked services.",
    "source": {
      "id": "source_plivo_status",
      "kind": "official_api",
      "name": "Plivo Status",
      "checkedAt": "2026-07-19T11:20:44.199+00:00",
      "officialUrl": "https://status.plivo.com",
      "statusPageUrl": "https://status.plivo.com"
    },
    "updates": [
      {
        "id": "update_statuspage_plivo_6p8gbygz0t5b_6bxs8wd83dnt",
        "status": "monitoring",
        "body": "Dear Valued Customer,\n\nWe are aware of elevated error rates and message delays affecting WhatsApp messaging on the Plivo platform. This is caused by an ongoing disruption with WhatsApp's Cloud API, part of a broad Meta platform outage currently affecting multiple Meta services. The issue originates upstream at Meta and is not specific to Plivo's infrastructure.\n\nImpact: Messages sent to or received from WhatsApp recipients may be delayed or fail during this window. Plivo's other services (Voice, SMS, Verify) are operating normally.\n\nWe are monitoring Meta's recovery and will post another update within 60 minutes, or sooner if the situation changes.\n\nIf you have any questions or concerns regarding this incident, please contact Plivo Support.\nSupport portal: https://support.plivo.com/hc/en-us",
        "createdAt": "2026-06-12T16:30:42.276+00:00"
      },
      {
        "id": "update_statuspage_plivo_6p8gbygz0t5b_jlby1mw726h5",
        "status": "resolved",
        "body": "This incident has been resolved.",
        "createdAt": "2026-06-12T17:21:20.251+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}