{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-19T12:21:58.253Z"
  },
  "data": {
    "id": "incident_statuspage_plivo_ljvfr3cr3qcn",
    "slug": "plivo-phlo-inbound-call-failures-sub-account-numbers-on-main-account-phlo-apps-2026-04-08",
    "title": "PHLO: Inbound call failures — sub-account numbers on main account PHLO apps",
    "summary": "PHLO: Inbound call failures — sub-account numbers on main account PHLO apps",
    "status": "resolved",
    "severity": "minor",
    "startedAt": "2026-04-08T06:30:00+00:00",
    "updatedAt": "2026-04-08T16:36:47.268+00:00",
    "resolvedAt": "2026-04-08T06:30:00+00:00",
    "provider": {
      "slug": "plivo",
      "name": "Plivo"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/plivo-phlo-inbound-call-failures-sub-account-numbers-on-main-account-phlo-apps-2026-04-08",
      "api": "/api/v1/incidents/plivo-phlo-inbound-call-failures-sub-account-numbers-on-main-account-phlo-apps-2026-04-08",
      "providerHtml": "/providers/plivo"
    },
    "impactSummary": "Plivo reported a none event for the affected tracked services.",
    "source": {
      "id": "source_plivo_status",
      "kind": "official_api",
      "name": "Plivo Status",
      "checkedAt": "2026-07-19T12:15:03.105+00:00",
      "officialUrl": "https://status.plivo.com",
      "statusPageUrl": "https://status.plivo.com"
    },
    "updates": [
      {
        "id": "update_statuspage_plivo_ljvfr3cr3qcn_f7h7rf48y5r3",
        "status": "resolved",
        "body": "Dear Valued Customer,\n\nWe observed some inbound calls to PHLO applications were not being processed successfully. This affected a specific configuration where a phone number rented to a sub-account was attached to a PHLO application owned by the parent account. A recent deployment introduced a change in the request authentication flow that did not account for this configuration. The issue has been identified and fixed.\n\nCustomers using phone numbers and PHLOs directly under their main account were not impacted.\n\nIf you have any questions or need further assistance, please don't hesitate to contact Plivo Support through our Support Portal(https://support.plivo.com/hc/en-us).",
        "createdAt": "2026-04-08T16:36:31.783+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}