{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-23T09:00:45.371Z"
  },
  "data": {
    "id": "incident_statuspage_ping-identity_jdhfgxllfv5h",
    "slug": "ping-identity-some-mfa-otp-emails-delayed-in-north-america-2026-01-24",
    "title": "Some MFA OTP emails delayed in North America",
    "summary": "Some MFA OTP emails delayed in North America",
    "status": "resolved",
    "severity": "minor",
    "startedAt": "2026-01-24T14:21:28+00:00",
    "updatedAt": "2026-01-24T20:31:45.447+00:00",
    "resolvedAt": "2026-01-24T20:31:45.429+00:00",
    "provider": {
      "slug": "ping-identity",
      "name": "Ping Identity"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/ping-identity-some-mfa-otp-emails-delayed-in-north-america-2026-01-24",
      "api": "/api/v1/incidents/ping-identity-some-mfa-otp-emails-delayed-in-north-america-2026-01-24",
      "providerHtml": "/providers/ping-identity"
    },
    "impactSummary": "Ping Identity reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_ping_identity_status",
      "kind": "official_api",
      "name": "Ping Identity Status",
      "checkedAt": "2026-07-23T08:55:03.958+00:00",
      "officialUrl": "https://status.pingidentity.com",
      "statusPageUrl": "https://status.pingidentity.com"
    },
    "updates": [
      {
        "id": "update_statuspage_ping-identity_jdhfgxllfv5h_s0tm6xqw58p6",
        "status": "investigating",
        "body": "We see some delays in customers claiming MFA OTP emails, but we currently see no queueing or delays from our email provider. \n\nWe've seen some general reports of email delivery issues with a third party email provider.\n\nWe are continuing to investigate the issue.",
        "createdAt": "2026-01-24T14:21:28.549+00:00"
      },
      {
        "id": "update_statuspage_ping-identity_jdhfgxllfv5h_1f37z303c3vd",
        "status": "investigating",
        "body": "A higher than normal percentage of email OTPs continue to be delayed to addresses hosted by a specific third party email provider.\n\nWhile customers cannot reduce this delay, they can reduce the possibility of expired OTPs which would lead to failed authentications or registrations by temporarily increasing the \"Passcode Lifetime\" to 30 minutes for the Email OTP provider within the MFA Policy. If this change is made, take note of the previous value so that it can be restored.",
        "createdAt": "2026-01-24T16:20:04.356+00:00"
      },
      {
        "id": "update_statuspage_ping-identity_jdhfgxllfv5h_sgnp79jfc4dp",
        "status": "identified",
        "body": "This issue has been isolated to email addresses hosted by a specific third party email provider.",
        "createdAt": "2026-01-24T16:21:18.541+00:00"
      },
      {
        "id": "update_statuspage_ping-identity_jdhfgxllfv5h_j94fxl96cc5z",
        "status": "identified",
        "body": "This issue has been isolated to email addresses hosted by a specific third party email provider.",
        "createdAt": "2026-01-24T16:27:39.807+00:00"
      },
      {
        "id": "update_statuspage_ping-identity_jdhfgxllfv5h_3xxxdttwf8m9",
        "status": "identified",
        "body": "We are continuing to monitor.",
        "createdAt": "2026-01-24T17:10:58.015+00:00"
      },
      {
        "id": "update_statuspage_ping-identity_jdhfgxllfv5h_27sp01r86p00",
        "status": "monitoring",
        "body": "Email delivery services provided by our third-party have resumed normal operations. We will continue to monitor and provide updates as appropriate.",
        "createdAt": "2026-01-24T18:34:07.256+00:00"
      },
      {
        "id": "update_statuspage_ping-identity_jdhfgxllfv5h_x4ncbbf807wp",
        "status": "resolved",
        "body": "This incident has been resolved.",
        "createdAt": "2026-01-24T20:31:45.429+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}