{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-10-06T21:43:19.654Z"
  },
  "data": {
    "id": "incident_statuspage_ping-identity_bdlp3pt9lqvt",
    "slug": "ping-identity-pingone-services-impacted-2026-10-06-3pt9lqvt",
    "title": "PingOne services impacted",
    "summary": "PingOne services impacted",
    "status": "resolved",
    "stale": false,
    "severity": "major",
    "startedAt": "2026-10-06T16:29:48.605+00:00",
    "updatedAt": "2026-10-06T20:29:37.882+00:00",
    "resolvedAt": "2026-10-06T20:29:37.85+00:00",
    "provider": {
      "slug": "ping-identity",
      "name": "Ping Identity"
    },
    "affectedServices": [
      {
        "slug": "ping-identity-pingid",
        "name": "PingID MFA"
      },
      {
        "slug": "ping-identity-enterprise",
        "name": "PingOne for Enterprise"
      },
      {
        "slug": "ping-identity-pingone",
        "name": "PingOne platform"
      }
    ],
    "links": {
      "html": "/incidents/ping-identity-pingone-services-impacted-2026-10-06-3pt9lqvt",
      "api": "/api/v1/incidents/ping-identity-pingone-services-impacted-2026-10-06-3pt9lqvt",
      "providerHtml": "/providers/ping-identity",
      "alerts": "https://outagedeck.com/account?stack=ping-identity&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Ping Identity reported a major event for the affected tracked services.",
    "source": {
      "id": "source_ping_identity_status",
      "kind": "official_api",
      "name": "Ping Identity Status",
      "checkedAt": "2026-10-06T21:40:11.14+00:00",
      "stale": false,
      "officialUrl": "https://status.pingidentity.com",
      "statusPageUrl": "https://status.pingidentity.com"
    },
    "updates": [
      {
        "id": "update_statuspage_ping-identity_bdlp3pt9lqvt_2fffdxs4d9bj",
        "status": "investigating",
        "body": "Ping Identity is aware of an issue impacting PingOne in all geographies. We are currently investigating.\n\nWe will provide the next update in approximately 30 minutes, or sooner as information becomes available.\n\n\nFor the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.",
        "createdAt": "2026-10-06T16:29:49.806+00:00"
      },
      {
        "id": "update_statuspage_ping-identity_bdlp3pt9lqvt_gx7snszwnpsq",
        "status": "identified",
        "body": "Ping Identity has identified the cause of an issue impacting PingOne and PingID in all geographies except AUS. Our teams are implementing a fix.\n\nWe will provide the next update in approximately 60 minutes, or sooner as information becomes available.\n\n\nFor the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.",
        "createdAt": "2026-10-06T16:50:21.925+00:00"
      },
      {
        "id": "update_statuspage_ping-identity_bdlp3pt9lqvt_vg963sb06yq4",
        "status": "identified",
        "body": "Ping Identity has identified the cause of an issue impacting PingOne and PingID in all geographies except AUS. \n\nOur teams are continuing to work on restoration of services. \n\nWe will provide the next update in approximately 60 minutes, or sooner as information becomes available.\n\n\nFor the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.",
        "createdAt": "2026-10-06T17:30:48.409+00:00"
      },
      {
        "id": "update_statuspage_ping-identity_bdlp3pt9lqvt_1wscybppfrrq",
        "status": "identified",
        "body": "Ping Identity has identified the cause of an issue impacting PingOne and PingID in all geographies except AUS. \n\nOur teams are continuing to work on restoration of services. \n\nWe are increasing our communication cadence and will provide the next update in approximately 15 minutes, or sooner as information becomes available.\n\n\nFor the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.",
        "createdAt": "2026-10-06T17:45:35.62+00:00"
      },
      {
        "id": "update_statuspage_ping-identity_bdlp3pt9lqvt_7g0xr4757m7r",
        "status": "identified",
        "body": "Ping Identity has identified the cause of an issue impacting PingOne and PingID in all geographies except AUS. \n\nOur teams are continuing to work on restoration of services. \n\n**The US geography has recovered and is under monitoring ** \n\nWe are increasing our communication cadence and will provide the next update in approximately 15 minutes, or sooner as information becomes available.\n\nFor the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.",
        "createdAt": "2026-10-06T17:57:03.057+00:00"
      },
      {
        "id": "update_statuspage_ping-identity_bdlp3pt9lqvt_c4yq4s80s2ph",
        "status": "identified",
        "body": "Ping Identity has identified the cause of an issue impacting PingOne and PingID in all geographies except AUS. \n\nOur teams are continuing to work on restoration of services. \n\n**The US geography has recovered and is under monitoring ** \n\nWe are increasing our communication cadence and will provide the next update in approximately 15 minutes, or sooner as information becomes available.\n\n\nFor the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.",
        "createdAt": "2026-10-06T17:58:29.631+00:00"
      },
      {
        "id": "update_statuspage_ping-identity_bdlp3pt9lqvt_xstk28z182m4",
        "status": "identified",
        "body": "Ping Identity has identified the cause of an issue impacting PingOne and PingID in all geographies except AUS. \n\nOur teams are continuing to work on restoration of services. \n\n**The US geography has recovered and is under monitoring ** \n** The PingOne for Enterprise service for all geographies has recovered and is under monitoring ** \n\nFor the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.",
        "createdAt": "2026-10-06T18:16:12.415+00:00"
      },
      {
        "id": "update_statuspage_ping-identity_bdlp3pt9lqvt_1r17jxxkywwl",
        "status": "identified",
        "body": "Ping Identity has identified the cause of an issue impacting PingOne and PingID in all geographies except AUS. \n\nOur teams are continuing to work on restoration of services. \n\n** The PingOne for Enterprise service for all geographies has recovered and is under monitoring ** \n** We are seeing partial recovery in the EU, CA, and SG geographies and they are under monitoring ** \n** We are seeing a recurrence of partial service disruption in the US geography - cause identified, remediation underway ** \n\n\nFor the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.",
        "createdAt": "2026-10-06T18:36:53.773+00:00"
      },
      {
        "id": "update_statuspage_ping-identity_bdlp3pt9lqvt_w3jmt2w0tfkv",
        "status": "identified",
        "body": "Ping Identity has identified the cause of an issue impacting PingOne and PingID in all geographies except AUS. \n\nOur teams are continuing to work on restoration of services. \n\n** The PingOne for Enterprise service for all geographies has recovered and is under monitoring ** \n** We are seeing partial recovery in the EU, CA, and SG geographies and they are under monitoring ** \n** We are seeing a recurrence of partial service disruption in the US geography - cause identified, remediation underway ** \n\n\nFor the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.",
        "createdAt": "2026-10-06T18:54:25.625+00:00"
      },
      {
        "id": "update_statuspage_ping-identity_bdlp3pt9lqvt_r41829mqk6w4",
        "status": "identified",
        "body": "Ping Identity has identified the cause of an issue impacting PingOne and PingID in all geographies except AUS. \n\nOur teams are finalizing work on restoration of services.\n\n** We continue to see recovery on all services, all geographies ** \n\nFor the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.",
        "createdAt": "2026-10-06T19:13:59.972+00:00"
      },
      {
        "id": "update_statuspage_ping-identity_bdlp3pt9lqvt_yd0mw6n8gc8b",
        "status": "monitoring",
        "body": "A fix has been implemented, services continue to move into a healthy state and we are monitoring closely to ensure full recovery. \n\n\nFor the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.",
        "createdAt": "2026-10-06T19:32:29.725+00:00"
      },
      {
        "id": "update_statuspage_ping-identity_bdlp3pt9lqvt_xqn357t56k2f",
        "status": "monitoring",
        "body": "A fix has been implemented and we are monitoring closely to confirm full recovery across all impacted services and geographies.  \n\n** Users may observe some residual impact with PingOne Protect in the CA geography as systems continue to recover. **  \n\nFor the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.",
        "createdAt": "2026-10-06T19:58:53.856+00:00"
      },
      {
        "id": "update_statuspage_ping-identity_bdlp3pt9lqvt_qq1jhtp76rdj",
        "status": "monitoring",
        "body": "Remediation work has completed and we are monitoring closely to confirm full recovery across all impacted services and geographies.  \n\n\nFor the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.",
        "createdAt": "2026-10-06T20:13:40.937+00:00"
      },
      {
        "id": "update_statuspage_ping-identity_bdlp3pt9lqvt_btxg82kxcd3w",
        "status": "resolved",
        "body": "This incident has been resolved; services in all geographies have been recovered for the past 60+ minutes. \n\nIf you would like to receive the Root Cause Analysis when it becomes available, please submit a support ticket with your request. \n\nIf you continue to experience issues that may be related to this event, please contact Ping Identity Support at https://support.pingidentity.com.",
        "createdAt": "2026-10-06T20:29:37.85+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}