{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-09-19T04:22:13.941Z"
  },
  "data": {
    "id": "incident_statuspage_ping-identity_m55pdtvnjk2p",
    "slug": "ping-identity-customer-support-portal-degraded-performance-2026-09-16",
    "title": "Customer Support Portal degraded performance",
    "summary": "Customer Support Portal degraded performance",
    "status": "resolved",
    "stale": false,
    "severity": "minor",
    "startedAt": "2026-09-16T09:20:36.115+00:00",
    "updatedAt": "2026-09-16T14:01:45.696+00:00",
    "resolvedAt": "2026-09-16T14:01:45.679+00:00",
    "provider": {
      "slug": "ping-identity",
      "name": "Ping Identity"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/ping-identity-customer-support-portal-degraded-performance-2026-09-16",
      "api": "/api/v1/incidents/ping-identity-customer-support-portal-degraded-performance-2026-09-16",
      "providerHtml": "/providers/ping-identity",
      "alerts": "https://outagedeck.com/account?stack=ping-identity&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Ping Identity reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_ping_identity_status",
      "kind": "official_api",
      "name": "Ping Identity Status",
      "checkedAt": "2026-09-19T04:20:10.254+00:00",
      "stale": false,
      "officialUrl": "https://status.pingidentity.com",
      "statusPageUrl": "https://status.pingidentity.com"
    },
    "updates": [
      {
        "id": "update_statuspage_ping-identity_m55pdtvnjk2p_8v3kn07pfz0j",
        "status": "identified",
        "body": "Due to the Customer Support Portal being down, please use the following phone numbers to report a Severity 1 issue, create a case, or check the status of an existing case:\n\nNorth America (U.S. and Canada): +1.855.355.7464\nAPAC (Asia Pacific and Japan): +61 1800 370 672\nEMEA (Europe, Middle East, and Africa): +44 (0) 808 196 0788\nWe apologise for the inconvenience and are actively working to restore service as soon as possible.\n\nFor the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.",
        "createdAt": "2026-09-16T09:20:36.218+00:00"
      },
      {
        "id": "update_statuspage_ping-identity_m55pdtvnjk2p_y88t9f95nf17",
        "status": "monitoring",
        "body": "A fix has been implemented and we are monitoring the results.",
        "createdAt": "2026-09-16T12:46:21.91+00:00"
      },
      {
        "id": "update_statuspage_ping-identity_m55pdtvnjk2p_swzgyfw8cb14",
        "status": "resolved",
        "body": "This incident has been resolved.",
        "createdAt": "2026-09-16T14:01:45.679+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}